Ok, hoping for some advice/reassurance here.
Back on New Years eve while parked in the Snow Hill multistory carpark I received a PCN for being 8 minutes over my parking time allowance. My argument was that the machine face stated hours and minutes which I took at face value and proceeded to put money in for what I believed to be 2 hours 30 minutes, unusual I thought but convenient. Content I had my ticket in view on the dash, away I went.. intending to be back well within the 2:30. I arrived back at the carpark 2 hours 8 minutes later to find a CEO placing a PCN on my windscreen, I enquired why at this point and he said I was over my limit. How could I be, I paid for 2:30 as per your machine? He replies they don't offer it in 30 minute intervals. Your machine says otherwise I contest and even show him the machine to which he disregards and points at the sign on the other side of the pillar. Fair enough, sneakily hidden but still a case of misrepresentation. At this point I take a photograph of the offending machine for my appeal.
So after waiting for a couple of days for my PCN to go live on the website, I then lodge an appeal on the 6th. To backup my claim I take a screenshot of both my appeal email and the confirmation screen showing time and date as proof of my having sent it. A couple of days later, I use a different car park with the same type machine in them and on inspection I see that the "hours, minutes" has been taped over on this machine. So I proceed to take a photo of this machine as well, as in my eyes this is a blatant admission of error on their behalf as it has evidently happened before.
Fast forward to today and having not heard a peep from them still, not wanting to be accused of sticking my head in the ground and hoping it would go away, I have just now pinged off a chaser email seeing as it is over the stated 3 week window in which I would get a reply.
My question here is: What do you think the likely outcome will be and should I be concerned that I still have not heard from them yet?
I've included the photo of the two machines