QUOTE (solle @ Sat, 31 Aug 2013 - 09:09)
Sent my soft appeal on the 12/08/13 and received a response yesterday but with no popla code!
Oh dear, multiple failures to abide by the BPA Ltd AOS CoP.
I was going to say their letter is nothing more than acknowledgement of your appeal, as they haven't formally turned it down with a POPLA code. But they must acknowledge your appeal within 14 days (unless they make a final decision in that time). So even this is out of time.
Give them to the 35 day limit to give you a POPLA code, else tell them to stuff it. It's no use them asking for more info (which the BPA Ltd in their infinite lack of wisdom will say are "exceptional circumstances"*), as you have already told them they won't get any.
* Even if this were an attempt to extend the 35 day deadline, the CoP says they must provide you with a new date for resolution, which they have not done, so the "exceptional cisrcumstances" gambit also fails.
Make sure a complaint makes its way to BPA Ltd at some point.