QUOTE (clucas @ Thu, 27 Jun 2013 - 14:23)
Hi My Wife received a CPNC for overstaying by 20 minutes on a free 3 hours shopping centre car park. this happened on sunday 9th june.I had found a template letter( off another site) to send off to respond to the £100 charge. Upon further reading it seems there is a time limit for the letter to be received .She did not get the CPCN until monday24th the CPCN is dated the 20th June. Could somebody please tell me if this is correct and if so do I need to send my original letter that is ready for posting.
Thanks
This is the first time I have posted on any site
First port of call is ALWAYS to complain in person in the Store, was it a Supermarket? Get in there to the store and demand to see the Manager to get this cancelled, always try that first!Do you mean you have responded to G24 or not yet? If not, and if the Store Manager will not cancel the thing, we say send a short appeal like these links on this thread:
http://forums.pepipoo.com/index.php?showto...20&start=20And you really don't need to focus on the '14 days thing' because there will be much more to include in your appeal at POPLA stage. That letter isn't even headed up 'Notice to Keeper' so how is a layman supposed to identify it as such?
Once you have sent off your soft challenge (not much detail in it and no saying who was driving!) then research ready for your POPLA appeal, whilst awaiting their rejection letter. Find and note what they may have done wrong against this:
http://www.parkingcowboys.co.uk/keeper-liability/and compare G24's set up in that car park (signs, cameras etc.) against the March 2013 version of the BPA Code of Practice. Read it, most of us here have! It's not too long and the sections are bullet-points which you can pick out and quote in any POPLA appeal. Can you get pics of the signs in the car park, are there any at the entrance, are they clear/lit/low enough to read when driving in?
When you get your rejection letter and POPLA code come back for more advice and to fine-tune your POPLA appeal wording - which will be much stronger and longer than that soft appeal.