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Full Version: what grounds do i have if TFL website is not working for PCN payments/appeals
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Tasneef
first of all, i tried to find answer on all forums - but failed. So writing here.
So I got a PCN from TFL for parking on red route.
I logged into TFL website to see pictures but the PCN and VRN both weren't recognised. It's been 10 days now. Even if I go to appeal page, it won't work. If I go to Pay a PCN page, it won't work either.
I have checked twitter feed, some other people are compaining the same that TFL website is giving error.
I can't appeal online now, nor can I pay.
What shall I do now? Also, what grounds do I have to get this PCN cancelled because their website is down.
peterguk
What did they say when you called them to query?
Tasneef
QUOTE (peterguk @ Fri, 19 Jan 2018 - 12:13) *
What did they say when you called them to query?

I got this ticket on 12th Jan. Next morning after making sure that their website isn't working either with payments or appeals, I called the 03432223333 (payments line) and gave my PCN which their database DID NOT recognise. Redialled the next day. And same result. Initially i thought they've given me incorrect PCN. but now, after 6 days, this PCN is working on TFL's phone line.

BUT the website is still giving same error. I attached pictures in last post.
Incandescent
Are you wanting to appeal or pay ? If appeal, please post the PCN.
DastardlyDick
If you wish to appeal, there's always snail mail.

It might be an idea to try entering the PCN No. with a GT prefix.
PASTMYBEST
QUOTE (DastardlyDick @ Fri, 19 Jan 2018 - 18:33) *
If you wish to appeal, there's always snail mail.

It might be an idea to try entering the PCN No. with a GT prefix.


If the prefix is wrong, and i seem to recall seeing this recently then the individuality of the PCN number comes into question
DancingDad
If PCN was 12th Jan (date of PCN) then time is ticking on the 14 day deadline.
But we don't even know if it is a postal or regular PCN (served on vehicle) so have no idea when that deadline is.
If a regular PCN, Thursday 25th
If a postal, Monday 29th Jan.
Either way there is time to get a postal challenge in.

But again, we haven't a clue what on except that it is for stopping on a red route.
Or if your 12th is the day we ought to be using ?
Lets see the PCN !
DastardlyDick
So the PCN exists somewhere in TfLs (or rather Capitas) system according to their payment line, if you wish to pay it, you can.

If you wish to appeal we need to see the PCN together with a Google Street View reference please, otherwise it is pretty near impossible to give any meaningful advice.

The unavailability of online appeal won't (IMO) get far, as the mail version is there. It hasn't been working since Capita took over the PCN Admin from NSL, AFAIK no-one has successfully used it at Adjudication.
DancingDad
QUOTE (DastardlyDick @ Fri, 19 Jan 2018 - 21:23) *
.......... - it's been down ever since Capita took over the Admin.


Must admit I thought they'd fixed it last year.
But agree it isn't grounds to get the PCN cancelled.
Tasneef
QUOTE (PASTMYBEST @ Fri, 19 Jan 2018 - 19:33) *
QUOTE (DastardlyDick @ Fri, 19 Jan 2018 - 18:33) *
If you wish to appeal, there's always snail mail.

It might be an idea to try entering the PCN No. with a GT prefix.


If the prefix is wrong, and i seem to recall seeing this recently then the individuality of the PCN number comes into question

PCN is correct coz it works when I dial their payment phone number.
but doesn't work online. I tried Mac/Windows/Safari/Chrome but same results. I can't view pictures of my car or make appeal. i think i'll have to send letter by post demanding to see pictures.
also, i this pcn wasn't received via post. The tfl guy had put it on my car.
prefix is GF by the way.
Neil B
QUOTE (Tasneef @ Sat, 20 Jan 2018 - 10:30) *
this pcn

What PCN ?

dontknow.gif


DastardlyDick
QUOTE (DancingDad @ Fri, 19 Jan 2018 - 21:28) *
QUOTE (DastardlyDick @ Fri, 19 Jan 2018 - 21:23) *
.......... - it's been down ever since Capita took over the Admin.


Must admit I thought they'd fixed it last year.
But agree it isn't grounds to get the PCN cancelled.


Yes, I thought they had too!
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