Need a better photo of this if you can get one.The parking arrangements are covered here.I am actively working on something myself for a "relative" in one of the hospitals a little further south from you.
The 20 minute free parking is a trap.
My "relative" knew about the need to pay before (s)he went for an appointment. It was obvious that parking time would exceed the free 20 minutes so as soon as (s)he was parked went straight to the ticket machine and made payment by VISA.
The problem is that payment cannot be made for a time within the first free period. It has to be made for a period in excess of that. So although the assumption was that parking time had been paid for, a PCN still came through the post.
Now, I have searched for planning and Advertising consent for their use of signs and ANPR.
It appears they don't have permission.So that's a useful appeal point
as indicated on the Pranksters BlogThe first point of contact should be the hospital itself though as they have authority to override a ticket for exceptional cases and an emergency such as yours would fall within that description. If PALS won't listen, remind them that their contract with ParkingEye has within it that cases such as yours would be quite legitimately withdrawn.
Must check to see if there's a current contract out in the t'internet that can be accessed.
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I had a friend in more or less the same situation 6 or 7 weeks ago.
Had to make an emergency call to the hospita and had no cash or credit card with him. It was an emergency so that's the last thing on your mind.
I told him to send a cheque for the amount of time he parked, to the hospital with a letter explaining the situation. He got ther cheque returned and the cxharge was cancelled.
If you do it that way, a cheque will make them open their eyes, rather than a "please let me off" letter.
So give this a try.
On the evening (or whatever) of the DATE, I had an emergency situation when I had to rush my son into hospital. It was an emergency so the last thing on my mind was to take my wallet with me.
I then fell foul of the parking restrictions as I was entirely unable to make payment. This was not a deliberate attempt to avoid payment.
I now have a ticket for a fine from Parkingeye.
I enclose a cheque for the loss you inadvertently suffered, to show my honest intentions, and ask if you would please inform ParkingEye to cancel this charge.
I'd send it to the Estates manager.