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EvilHomer
Hi everyone, hope you can help. I received a PCN from VCS as the registered keeper back in March, which I've attached, and I sent a response based on information gathered from this site which I've posted below (I had issues registering at the time so wasn't able to post in the forums prior to sending a letter back to VCS).

QUOTE
Dear Vehicle Control Services

Re PCN number: xxxxxxxxxx

I am not ignoring your charge for a purported parking infraction. As this is purely a charge (not a statutory penalty) issued under a purported contract and the driver has not been identified, I require the following information so that I can make an informed decision:

1. Who is the party that contracted with your company for the provision of their services? I require their contact details.
2. What is the full legal identity of the landowner?
3. As you are not the landowner please provide a contemporaneous and unredacted copy of your contract with the landholder that demonstrate that you have their authority to both issue parking charges and litigate in your own name.
4. Is your charge based on damages for breach of contract? Answer yes or no.
5. If the charge is based on damages for breach of contract please provide your justification of this sum.
6. Is your charge based on a contractually agreed sum for the provision of parking? Answer yes or no.
7. If the charge is based on a contractually agreed sum for the provision of parking please provide a valid VAT invoice for this 'service'.
8. Please provide a copy of the signs that purportedly were on site which you contend formed a contract with the driver on that occasion.

Additionally, no contract has been agreed or broken with Vehicle Control Services since the signs do not have planning permission at this time, they are unlawful under the Town and Country Planning (Control of Advertisements) (England) Regulations 2007. Please see the latest statement received today (4th April 2016) from Liverpool Council Principal Planning Officer with regard to newly submitted amendments to the existing illegally placed signs, "…the airport have presented a revised design for the signs which has been checked by my Highways colleagues, however I understand that there were still some flaws in the design. Highways have now recommended that the Airport employ the services of a specialist consultant to do the redesign. …. I understand that there is a disparity between the proposed and required font sizes in the latest version of the signs put forward. I believe as a result, the number of words may need reducing and the signs enlarging. …..The scheme is back in the airport’s hands at the moment." I will therefore be submitting a complaint to Liverpool Council asking that they take action against Vehicle Control Services since you continue to use illegal and unapproved signs as a means of justifying that a contract has been broken by the driver of a vehicle, or in my case the registered keeper, and therefore the issue of unlawful Parking Charge Notice’s.

Furthermore, I will be sending a complaint to ICO and the DVLA, to inform them that Vehicle Contract Services have breached their KADOE contract by requesting registered keeper vehicle details from the DVLA for something other than pursuing parking charges or for the purpose of asking the registered keeper who was driving, which this Parking Charge Notice is clearly not.


If you believe you have a cause of action, send a Letter before Claim within the next 21 days and I will take advice and will respond.
In my opinion, there is a better alternative than legal proceedings, namely that we utilise the services of a completely independent ADR service suited to parking charges. This does not include the IAS appeal service - which lacks any transparency and possibly any independence from the IPC - unlike the alternative offered by the British Parking Association, POPLA, which is transparent and has been shown to be independent.
Do not send debt collector letters and do not add any costs or surcharges. I will not respond to those, so to involve another firm would be a failure to mitigate your alleged loss. In any case, the addition of any debt collector 'costs' is not my liability because the POFA 2012 can only potentially hold a registered keeper liable if certain provisions have been met and even then, the 'amount of the parking charge' is the only amount pursuable. Continuing to pursue me is harassment and I will hold Vehicle Control Services liable under The Protection of Harassment Act 1997 Paras 7(3) and (3A) for your own actions and those of your agents. I will claim £50 on each and every occasion that I am contacted.
Yours faithfully,


I've now received a response from them today (attached a copy), should I respond, ignore them all together or pay the £60. Any help would be grateful, thanks in advance.
bama
QUOTE
or pay the £60

? ? ?

have you read the other airport threads
Lynnzer
I'm really sick of this scam being perpetrated.
Evilhomer, your case is no different to the many other dozens, perhaps even hundreds that find their way onto forums like this.
There must be at least 3 or 4 in the first couple of recent pages.

Just follow the same action and don't get upset if they ignore you.
EvilHomer
QUOTE (Lynnzer @ Tue, 3 May 2016 - 18:54) *
I'm really sick of this scam being perpetrated.
Evilhomer, your case is no different to the many other dozens, perhaps even hundreds that find their way onto forums like this.
There must be at least 3 or 4 in the first couple of recent pages.

Just follow the same action and don't get upset if they ignore you.


Thanks, I don't have an issue ignoring the repeated begging / debt collector letters, it's my wife that will be stressing out when they drop through the letterbox wink.gif
hexaflexagon
Assuming you have the time please do follow up with complaints (as I have done - see elsewhere) to all the organisations you mention. The more waves we can make the better.

In addition complain to the IPC since their code of practice requires accredited operators like VCS to adhere to it. Re signs the code says inter alia

" Text should be of such a size and in a font that can be easily read by a motorist having regard to the likely position of the motorist in relation to the sign. "

Clearly the signs can't be easily read according to Liverpool Council's Highways & Planning Departments.

You might also consider sending a written question to the Airport's Independent Consultative Committee see here. Part of their Constitutional role is to

"consider any question in connection with the operation of the Airport as it affects the communities represented or the amenities of the neighbourhood;"
and

"protect and enhance the interests of the users of the Airport. "
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