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car bought with undisclosed issue, Dodgy deals!
mashman36
post Sun, 28 Jan 2018 - 21:30
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Friend of mine bought a car from a car supermarket took for a test drive all was good had a good look around, all good so did the deal.
Now the dealer said it would service and mot the car because of shift patterns my mate couldn't pick it up for another 7 to 10 days.
So they picks it up and off they go down the motorway a sedate 2 hour drive back home .
As they leave the motorway onto the country lanes the car starts a very loud knock and banging from the front end they get out and check to find the the suspension strut leg is detached and loose causing damage to the inner wing .
They call the dealer who says the car was MOTD no issues but has been in the sold compound for 7 to 10 days!!!!
They are saying that they must have hit a pothole on the way home dislodging the leg.
The friend got in touch with trading standards who said they have no chance of making a claim under the sale of goods act as how can the prove otherwise .
They have had an engineer report and the cost of repair is into the thousands.
Can anyone advise otherwise or another approach.

This post has been edited by mashman36: Sun, 28 Jan 2018 - 21:37
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post Sun, 28 Jan 2018 - 21:30
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mashman36
post Tue, 27 Feb 2018 - 22:19
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Just got photos all bolts in place will forward the top crown is smashed n split it's gone through inner wing elonggateing the holes
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mickR
post Tue, 27 Feb 2018 - 22:45
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Can you post pics?
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DancingDad
post Tue, 27 Feb 2018 - 23:17
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QUOTE (mickR @ Tue, 27 Feb 2018 - 22:45) *
Can you post pics?


Please do.

Any comment from the dealers ???
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mashman36
post Wed, 28 Feb 2018 - 09:59
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photos are very high res even when compressed they are 2.5mb each five photos in total .
any ideas?
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DancingDad
post Wed, 28 Feb 2018 - 10:11
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QUOTE (mashman36 @ Wed, 28 Feb 2018 - 09:59) *
photos are very high res even when compressed they are 2.5mb each five photos in total .
any ideas?


Post them on a free picture hosting site and link back here.
Many use Flikr for that
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notmeatloaf
post Wed, 28 Feb 2018 - 15:05
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Or www.tinypic.com if you don't have Flickr.
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mashman36
post Thu, 1 Mar 2018 - 12:11
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deleted to stop confusion

This post has been edited by mashman36: Thu, 1 Mar 2018 - 12:33
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bill w
post Thu, 1 Mar 2018 - 12:13
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QUOTE (mashman36 @ Thu, 1 Mar 2018 - 12:11) *



I think you need to make the photos public.
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mashman36
post Thu, 1 Mar 2018 - 12:27
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https://www.flickr.com/photos/159934896@N06/shares/190Xhr


try again, this works ?
please comment

This post has been edited by mashman36: Thu, 1 Mar 2018 - 12:35
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The Rookie
post Thu, 1 Mar 2018 - 12:54
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No bolts in those photos?

A photo of the body strut tower?


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There is no such thing as a law abiding motorist, just those who have been scammed and those yet to be scammed!

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mickR
post Thu, 1 Mar 2018 - 13:16
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QUOTE (The Rookie @ Thu, 1 Mar 2018 - 12:54) *
No bolts in those photos?

A photo of the body strut tower?


Yes a pic of strut tower is very important.

If as suggested a pothole caused the breakage of top mount I would expect to see significant damage to the bottom arm, possibly wheel and bearing damage. However the OP has suggested noise and banging caused the driver to stop suggesting no such arm /wheel damage. At first sight I would suggest top mount was loose causing fatigue and breakage and subsequent damage.

This post has been edited by mickR: Thu, 1 Mar 2018 - 13:20
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mashman36
post Thu, 1 Mar 2018 - 13:35
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The holes in the strut tower a miss shaped told garage need more pics to potentially send to vosa
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The Rookie
post Thu, 1 Mar 2018 - 13:52
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I don’t see how the (mostly upward, the only downward force is the weight) pothole can do that, simply not possible.


--------------------
There is no such thing as a law abiding motorist, just those who have been scammed and those yet to be scammed!

S172's
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Council PCN's
Rookies 1-0 Warwick
Rookies 1-0 Birmingham

PPC PCN's
Rookies 8-0 PPC's
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DancingDad
post Thu, 1 Mar 2018 - 14:11
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QUOTE (The Rookie @ Thu, 1 Mar 2018 - 13:52) *
I don’t see how the (mostly upward, the only downward force is the weight) pothole can do that, simply not possible.


I'm assuming that either bolts fell out or strut tower holes worn enough to let them escape, then side loads with only one bolt holding fatigued the strut top.
But like said, need a picture of the inner wing/strut mounting to make any real sense.

Mashman, are dealers still refusing to have owt to do with it ?
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mickR
post Thu, 1 Mar 2018 - 15:53
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I uphold my view in post #5 and #31. Failure of top mount imho can only be due to being loose or previously fatigued. Being a cast alloy mount and not pressed steel would give more reason for breakage. A pothole may have fractured the cast mount but as i said before not without other visible and potentially immobilising damage. That being the case previous incident damage wasnt investigated properly.

The steering arm appears as original and again would expect a severe bend in that if a pothole had caused the damage.

And why would the garage remove the front subframe to assess suspension leg damage??
I would have been measuring subframe/ chassis geometry then removing complete leg assy from sumframe.

I'm more interested now to see the flitch and tower!

This post has been edited by mickR: Thu, 1 Mar 2018 - 15:57
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mashman36
post Thu, 1 Mar 2018 - 20:31
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QUOTE (mickR @ Thu, 1 Mar 2018 - 15:53) *
I uphold my view in post #5 and #31. Failure of top mount imho can only be due to being loose or previously fatigued. Being a cast alloy mount and not pressed steel would give more reason for breakage. A pothole may have fractured the cast mount but as i said before not without other visible and potentially immobilising damage. That being the case previous incident damage wasnt investigated properly.

The steering arm appears as original and again would expect a severe bend in that if a pothole had caused the damage.

And why would the garage remove the front subframe to assess suspension leg damage??
I would have been measuring subframe/ chassis geometry then removing complete leg assy from sumframe.

I'm more interested now to see the flitch and tower!

I agree thats not a new break just by looking at the metal it looks old and dirty with road film; could it be actual metal fatigue or a bad casting.
the previous owners kept the head down too,me thinks they sold it just out of warrenty to dealers and not requiring an MOT till its third year,mate buys it mot either missed it or told to keep stum !
This company has got previous regarding vehicles being sold NFFP.
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The Rookie
post Fri, 2 Mar 2018 - 14:33
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My view
1/ old failure, quite clearly
2/ can’t believe it’s ‘just driving along’ however big a pothole, to break the top mount like that the turret top would would have had to distort significantly, it can’t fail like that against a flat turret top. I’ve hit some big potholes and done some fairly heavy landings and never done anything like that.
3/ first thought is poor maintenance lead to the failure and bodged to sell.


--------------------
There is no such thing as a law abiding motorist, just those who have been scammed and those yet to be scammed!

S172's
Rookies 1-0 Kent

Council PCN's
Rookies 1-0 Warwick
Rookies 1-0 Birmingham

PPC PCN's
Rookies 8-0 PPC's
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DancingDad
post Fri, 2 Mar 2018 - 15:05
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QUOTE (The Rookie @ Fri, 2 Mar 2018 - 14:33) *
My view
1/ old failure, quite clearly
2/ can’t believe it’s ‘just driving along’ however big a pothole, to break the top mount like that the turret top would would have had to distort significantly, it can’t fail like that against a flat turret top. I’ve hit some big potholes and done some fairly heavy landings and never done anything like that.
3/ first thought is poor maintenance lead to the failure and bodged to sell.


Fully agree.
I once hit a 12" high kerb with a Capri, bent lower arm and track rod (amongst other bits and pieces like wiping exhaust off and chassis rails) but strut top mount looked as new.
Just cannot see the sort of damage pictured unless inner wing/turret is dmaged significantly
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mickR
post Fri, 2 Mar 2018 - 18:07
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Still can't see why the whole subframe has been dropped.
Be interested to see if there is evidance of severe previous damage. Not to mention the flitch tower.
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