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Darford crossing - new car, same reg
whitewing
post Mon, 19 Aug 2019 - 09:53
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I have an account set up for the Dartford crossing from a while ago that has £6.62 left in it.
I changed cars a couple of months ago, but transferred the reg. to the new one. MyDC account still shows the old car model, with the current reg. (charge would be same for both vehicles).
I crossed twice a couple of days ago, but the account is not showing these crossings ( charge £2.50 each so should be covered by credit)
Seems unlikely the cameras would have missed me twice - could there be an issue of the car type being different to the one on the account?

If I get a fine through for whatever reason, is there a chance I couldn't successfully appeal based on the fact there was credit in the account for the correct reg number ?

(The account did not get auto topped-up as the card had expired - wouldn't expect this to be an issue as there was still sufficient credit )


This post has been edited by whitewing: Mon, 19 Aug 2019 - 09:55
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post Mon, 19 Aug 2019 - 09:53
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hcandersen
post Mon, 19 Aug 2019 - 10:03
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I'm confused.

Why would you check the DC site a couple of days after making crossings? You've got an account; you know how it works; you crossed, so why didn't you check at the time? This is what I cannot fathom at the moment.

Anyway, why not just contact DC and ask them why they have not taken the DC charge for crossings you made on ****? Do not assume you're in the wrong, presume they are and ask them why their system has not worked.

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DastardlyDick
post Mon, 19 Aug 2019 - 10:29
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Assuming that you're the Registered Keeper, and your current address is on the V5, then I would do as HCA suggests and contact DC immediately. It's not unknown for their cameras to fail to read a number plate.
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whitewing
post Mon, 19 Aug 2019 - 11:47
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I checked it before crossing to make sure there was credit.
Didn't think anything of the fact that the car make/model was now wrong as reg was the same.
Don't care if it just didn't pick me up - just concerned if it figured out the car was different (e.g. via DVLA records) and didn't collect the toll as it should have, triggering the fine process.

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The Slithy Tove
post Tue, 20 Aug 2019 - 15:33
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QUOTE (whitewing @ Mon, 19 Aug 2019 - 12:47) *
Don't care if it just didn't pick me up - just concerned if it figured out the car was different (e.g. via DVLA records) and didn't collect the toll as it should have, triggering the fine process.

I can't claim any knowledge of how the system works, but I would have thought that it would read the VRN, compare with records of those with accounts, and if there is a match, apply the charge to that account. No bothering with car make/model/colour/keeper. Only if the charge isn't paid by the end of the day (or whatever) would they then go on to DVLA access, but even then, ANPR wouldn't be bothering about make/mode/colour, or whether there's a valid registered keeper at all.
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baroudeur
post Tue, 20 Aug 2019 - 16:46
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QUOTE (whitewing @ Mon, 19 Aug 2019 - 12:47) *
I checked it before crossing to make sure there was credit.
Didn't think anything of the fact that the car make/model was now wrong as reg was the same.
Don't care if it just didn't pick me up - just concerned if it figured out the car was different (e.g. via DVLA records) and didn't collect the toll as it should have, triggering the fine process.



Why did you not change the registered vehicle details online as DC accounts require make, model and registration. They may have a cross-check system that has raised the anomaly.
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baroudeur
post Tue, 20 Aug 2019 - 16:56
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QUOTE (hcandersen @ Mon, 19 Aug 2019 - 11:03) *
I'm confused.

Why would you check the DC site a couple of days after making crossings? You've got an account; you know how it works; you crossed, so why didn't you check at the time? This is what I cannot fathom at the moment.


The op has a DC account but has incorrect vehicle details registered!


I have a DC account, add and remove vehicles for family and friends and make regular crossings. I also check a few days after a crossing to ensure my account is charged correctly.
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Incandescent
post Tue, 20 Aug 2019 - 16:58
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The main thing now is to contact DART and explain what you did when you amended your account. Essentially you transferred the registration to another vehicle. I would not have thought an ANPR number plate scan is then used to check the vehicle make and model, how can it do this ?

I cannot see DART acting heavily on this one, after all you have an account and are a regular user.
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mike5100
post Tue, 20 Aug 2019 - 21:39
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QUOTE (Incandescent @ Tue, 20 Aug 2019 - 17:58) *
The main thing now is to contact DART and explain what you did when you amended your account. Essentially you transferred the registration to another vehicle. I would not have thought an ANPR number plate scan is then used to check the vehicle make and model, how can it do this ?

Indeed. If in fact their image analysis software was able to cross reference the VRN with make and model we wouldn't be seeing posts on this forum about shysters fraudulently putting someone's VRN plate on a stolen or untaxed vehicle.
Mike
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Formfeed
post Tue, 20 Aug 2019 - 22:32
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If its anything like the Mersey Gateway then they must have a room full of people watching stuff because they charge extra for trailers in some of the vehicle classes.

Or the system can detect trailers automatically but I'm not sure how it would do that.

I'm doubtful it can detect (easily) that your car is different but a human would be able to. And based on the above they have some.

Whether they would then care - or indeed fine you for non-payment - who knows. I suspect you will find out in due course unless you call them beforehand at which time you'll need to cough the administrative oversight.

Personally I'd probably have done as you did and relied on the plate being right and if they ever took issue with the car just said oh well I paid, sue me. Happy to stand corrected but I've been following the toll story in Merseyside quite closely for some years and I've not yet heard of them going after someone who had money and who they identified, but who they still fined because the car was different.

Does also depend how different the two cars are - number of doors or specific model is not reliably present in all cases on the V5 model description. So you're relying on the humans spotting it - and caring.

Mystery as to why they've not logged it though. Perhaps it does need a call.

This post has been edited by Formfeed: Tue, 20 Aug 2019 - 22:34
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hcandersen
post Wed, 21 Aug 2019 - 06:47
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The car is the VRN, it could be attached to any colour/make/model, it's a simple charging system, sophistication in the form of matching further details with DVLA data might be applied if a penalty was in the offing.

That the OP hasn't contacted DART suggests to me that something is not right.

Advice has been offered, let's see what unfolds.

The ostrich approach rarely ends well.
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