Parking eye ticket error vrn v5 not updated |
Parking eye ticket error vrn v5 not updated |
Thu, 1 Nov 2018 - 12:14
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#1
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New Member Group: Members Posts: 9 Joined: 31 Oct 2018 Member No.: 100,694 |
Help needed please folks.
The registered keeper received a pcn from parking eye for 20/08/18 staying 3hrs 4 mins sent to a previous address as registered keeper has not updated the registration doc, naughty keeper. Date on original letter sent to old address is 24/08/18. The driver incorrectly entered the last 3 digits of reg no as machine was doing its own thing. Amount paid was correct for time stay. Parking eye used a credit check to obtain new address. New letter dated 24/10/18, with original pcn enclosed. They are saying the keeper needs to identify the driver or keeper liable on the back of original pcn. The cover letter states they could not have reasonably known change of address, fair enough, trying to offer reduced amount of £60. Threats of cc action if ignored, with further legal costs. Any suggestions gratefully received. Keeper will be immediately sending off v5 and has been ticked off for not doing this already. |
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Thu, 1 Nov 2018 - 12:14
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Thu, 1 Nov 2018 - 12:33
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#2
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Member Group: Members Posts: 28,687 Joined: 27 Nov 2007 Member No.: 15,642 |
Yes the keeper WILL be liable.
So no need to hide. PE notices are sufficiently compliant. IS there proof of payment you could provide? Yes or No. |
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Thu, 1 Nov 2018 - 12:41
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#3
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New Member Group: Members Posts: 9 Joined: 31 Oct 2018 Member No.: 100,694 |
Yes the driver has the parking receipt
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Thu, 1 Nov 2018 - 13:35
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#4
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New Member Group: Members Posts: 9 Joined: 31 Oct 2018 Member No.: 100,694 |
What is the next action to take?
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Thu, 1 Nov 2018 - 14:12
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#5
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Member Group: Members Posts: 28,687 Joined: 27 Nov 2007 Member No.: 15,642 |
Im sorry, was 40 minutes between responses too slow?
Appeal stating that, due to a fault in teh machine, it appeasr as if the machine has not corectly recorded teh VRM. Parking was paid for, see copy of ticket... showing this, and as such you require that the ticket is cancelled. You are not liable for a PCN issued due to a fault in their equipment You are not liable for them failing to match up a ticket for a vehicle not in the car park to the entry of your vehicle, and performing their DUTIES as a data controller in ensuring their data streams tally and are rectified Alternatively, their machine accepted a variation to the contract, and no breach can have occured |
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Thu, 1 Nov 2018 - 14:43
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#6
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New Member Group: Members Posts: 9 Joined: 31 Oct 2018 Member No.: 100,694 |
Not at all slow, I just realised I hadn’t asked what to do next!
Thank you for your great advice, I shall read it thoroughly and update when I have news. |
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Thu, 1 Nov 2018 - 15:01
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#7
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Member Group: Members Posts: 28,687 Joined: 27 Nov 2007 Member No.: 15,642 |
Draft your appeal here as well
And get reading other threads. |
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Thu, 1 Nov 2018 - 16:04
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#8
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New Member Group: Members Posts: 9 Joined: 31 Oct 2018 Member No.: 100,694 |
Will do, ace thanks
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Tue, 6 Nov 2018 - 10:24
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#9
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New Member Group: Members Posts: 9 Joined: 31 Oct 2018 Member No.: 100,694 |
Hi everyone, is it possible to have some feed back on this appeal I am about to send to parkingeye please?
As the registered keeper I am appealing against your Parking Charge Notice as parking was paid for, see copy of the ticket showing correct fee paid for time stay as evidence of this. Therefore the charge is not applicable. Due to a fault in your machine it appears the machine did not correctly record the vehicle registration number. I am not liable for a Parking Charge Notice issued due to a fault in your equipment. I am not liable for you failing to match up a ticket issued for a vehicle not in the car park to the entry of my vehicle and performing your duties as a data controller to ensure your data streams tally and are rectified. Nowhere on the notices displayed did it state that incorrect recording of the vehicle registration number would result in a Parking Charge Notice. I trust that you will cancel the Parking Charge Notice immediately |
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Tue, 6 Nov 2018 - 10:34
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#10
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Member Group: Members Posts: 56,198 Joined: 9 Sep 2003 From: Warwickshire Member No.: 317 |
Trust? Seriously?
Nothing about signage or unconscionable under the circumstances? -------------------- There is no such thing as a law abiding motorist, just those who have been scammed and those yet to be scammed!
S172's Rookies 1-0 Kent Council PCN's Rookies 1-0 Warwick Rookies 1-0 Birmingham PPC PCN's Rookies 10-0 PPC's |
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Tue, 6 Nov 2018 - 10:40
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#11
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Member Group: Members Posts: 17,088 Joined: 8 Mar 2013 Member No.: 60,457 |
I presume it was 3 hours paid for and it was 4 minutes over, hence well within the BPS minimum of 10 minutes grace time. Something to mention
Your system, knowing what cars were in the car park from the ANPR, should not have accepted an inputted VRM that it knew was incorrect. You would appear by issuuing the ticket to have accepted, by performance, the variation of your signed parking contract by allowing the payment for an unknown car. The contract to pay for parking was completed successfully, the error by your machine is de minimis. This post has been edited by ostell: Tue, 6 Nov 2018 - 10:41 |
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Tue, 6 Nov 2018 - 11:58
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#12
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New Member Group: Members Posts: 9 Joined: 31 Oct 2018 Member No.: 100,694 |
oh and the driver was breastfeeding an infant should I mention this too?
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Tue, 6 Nov 2018 - 12:24
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#13
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New Member Group: Members Posts: 9 Joined: 31 Oct 2018 Member No.: 100,694 |
Is this better?
As the registered keeper I am appealing against your Parking Charge Notice as parking was paid for, see copy of the ticket showing correct fee paid for time stay as evidence of this. Therefore the charge is not applicable. The driver paid for 3 hours of parking to issue a Parking Charge Notice for an overstay of 4 minutes is in direct violation of the BPS minimum of 10 minutes grace time to exit the car park. Due to a fault in your machine it appears the machine did not correctly record the vehicle registration number. I am not liable for a Parking Charge Notice issued due to a fault in your equipment. I am not liable for you failing to match up a ticket issued for a vehicle not in the car park to the entry of my vehicle and performing your duties as a data controller to ensure your data streams tally and are rectified. Your system knowing what cars were in the car park from the ANPR, should not have accepted an inputted VRN that it knew was incorrect. By issuing a ticket you have accepted a variation of your terms by allowing a payment for an unknown car. Nowhere on the notices displayed did it state that incorrect recording of the vehicle registration number would result in a Parking Charge Notice. The contract to pay for parking was completed successfully, the error by your machine is de minimise. I demand that you cancel the Parking Charge Notice immediately. I have also contacted the the landowner to express my disgust at your actions. is it acceptable that they used a credit search to find my new address? Surely the electoral role would have given them this information? |
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Tue, 6 Nov 2018 - 12:39
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#14
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Member Group: Members Posts: 28,687 Joined: 27 Nov 2007 Member No.: 15,642 |
Yes, a credit search is entirely fine.
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Tue, 6 Nov 2018 - 12:46
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#15
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New Member Group: Members Posts: 9 Joined: 31 Oct 2018 Member No.: 100,694 |
Thank you
Is there anything else I need to put in the appeal, such as the delay in leaving being due to a traffic jam to get to the exit? I will never park in this car park or any other run by this company. |
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Wed, 7 Nov 2018 - 10:57
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#16
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Member Group: Members Posts: 28,687 Joined: 27 Nov 2007 Member No.: 15,642 |
Yes, you can state the driver was waiting to leave. Waiting to leave is not parking, and has been decided at court (parking eye about Fistral beach)
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