PePiPoo Helping the motorist get justice Support health workers

Welcome Guest ( Log In | Register )

Car Garage Engine Issue, Car Garage Engine Issue
Chrishill19
post Fri, 7 Aug 2020 - 10:53
Post #1


Member


Group: Members
Posts: 67
Joined: 16 Jun 2012
Member No.: 55,529



Hit a bump about 7 weeks ago, and after about 3 days of driving, the car was losing power and wasn’t changing gear from 1 to 2, and 2 to 3. I was able to change the gears manually as its an automatic.

The car died outside my home and the RAC said that the gearbox had gone.

I took the car to a gearbox place (garage 1) and he said that the gearbox was fine and passed the car onto another garage next to him (garage 2). They said they would carry out the works and it would cost me £2330 with the possibility of the con rods needing changing which is an additional £250.

After 4 weeks, I called garage 2 and they said that the car is in another Engine garage (garage 3) as they didn’t have the time to do it.

Technically my works are being carried out by garage 2 and they are who I pay.

I called garage 2 several times for an update and was told to contact garage 3. Contacted garage 3 several times and was told on numerous occasions the car would be ready that week which it never was. I waited 6 weeks to get the car fixed being promised numerous times it would be ready and fixed. Some days I was told I would be called back and never was.

After 6 weeks of having no car, I got the car back and paid garage 2 £2550 cash and got a receipt with what parts had been changed. No other reports of what has caused the initial engine to seize. No other explanations given or any details.

I took it for an MOT which failed. £500 later (Nothing to do with the engine, was tyres and tracking etc), I got the car back and drove approx. 80 miles and then the engine management light came on the car. The temperature gauge was on 120 degrees. I pulled over immediately and checked the coolant (which I had checked several times and was fine and full)

I filled the coolant tank up and ran the engine stationary for approx. 3 mins. I undid the cap and the released some pressure and the coolant / a pinky milkshake like liquid poured out of what I believe was an overflow.

I checked the oil in the engine, which was a brown liquidy colour and not a normal oil thickness and colour.

The RAC rescued me and I explained all the above and the outcome was that the head gasket had gone.

I have now taken the car back to garage 3 and they said that it was a new head gasket and it wouldn’t just blow. The checks apparently done via a computer and he said he took the car for a drive for about 35 miles and it left the garage fine.

Garage 3 are now going check what has caused this ‘new’ head gasket to blow and why the coolant and oil are mixing together.

The engine has a 12,000 mile / 1 year warranty and when I mentioned this to him, he said we will see what the cause is…

My worry is he is going to come back to me with a story that is something different to do with the head gasket cause and charge me for the new gasket and fix.

Surely, these works for the engine seize should have been investigated and resolved prior to the engine being replaced?

No email communication has been made, everything by phone call.

• Car taken into garage on 05.08.20 with reports of Head Gasket blown as per RAC report.
• Garage 3 said they will call me on the 06.08.20
• No call from garage 3 on 06.08.20
• Called garage 2 on 07.08.20 requesting someone from their garage comes to garage 3 with me so they can handle the issue. Called at 09.20, was told I would be called back.
• Spoke to garage 2 at 11:30 and they said garage 3 hadnt looked at it at all and was going to look at it today.
• Called garage 3, explained the ramps too busy and couldn’t get it on to look into why the gasket has gone. He doesn’t want to just give it back to me without knowing what’s caused the issue. He is going on holiday today and said he is leaving his mechanics with it and he needs to let them know what they need to do. I explained I haven’t had a car for 8 weeks and am on a final warning with my work. I explained that the one big frustration here is there is zero communication. He said he is busy. I said I’m sorry but that isn’t good enough. I need my car back by Monday, he said that’s not possible. Most likely I will have it back by Tuesday!!! He said he is 1000% going to call me back at the end of the day with an update.
Go to the top of the page
 
+Quote Post
 
Start new topic
Replies (1 - 5)
Advertisement
post Fri, 7 Aug 2020 - 10:53
Post #


Advertise here!









Go to the top of the page
 
Quote Post
mickR
post Fri, 7 Aug 2020 - 11:17
Post #2


Member


Group: Members
Posts: 7,235
Joined: 5 Jan 2007
From: England
Member No.: 9,919



Have you gat all of this in writing from all the garages?

So you hit a bump? A speed bump? What car is it?
Youve said you had gearbox problems then you say the engine siezed.
When you got car back was the gearbox/gearchange ok?

My guess is you ruptured the engine sump, gradually lost the oil and the engine siezed, this would almost certainly require a total rebuild (and possibly con rods if the bearing had welded to them.
They would have fitted a new head gasket and that would certainly fail quickly if not fitted correctly.

You MAY have to threaten to remove the car from them, get another garage to repair and bill the existing garage and be prepared to sue.
Go to the top of the page
 
+Quote Post
cp8759
post Sat, 8 Aug 2020 - 00:44
Post #3


Member


Group: Members
Posts: 38,006
Joined: 3 Dec 2010
Member No.: 42,618



Not being funny but what's the make model & year of the car, or just tell us what it's worth?

Depending on the damage and unless it's very high end, it may well be cheaper to change the engine, or even just sue for the money and get another car. Of course unless you have a detailed paper trail, court might not be a viable option.

For major repairs like this I would always pay at least part on a credit card. Even if you only paid £100 on a credit card, the CC company is on the hook for the whole amount if the merchant turns out to be liable.


--------------------
If you would like assistance with a penalty charge notice, please post a thread on https://www.ftla.uk/index.php
Go to the top of the page
 
+Quote Post
Harnes
post Sat, 8 Aug 2020 - 07:48
Post #4


Member


Group: Members
Posts: 119
Joined: 28 May 2010
From: Sussex
Member No.: 37,839



What car, year and engine ?
Can you list the parts replaced.
When a repair takes this long, it may perhaps be that the garage has tried numerous repairs to fix and failed !
The list of parts may give a clue.


--------------------
Better to be 20 minutes late in this life than 20 years early into the next one !
Go to the top of the page
 
+Quote Post
Steve_999
post Sat, 8 Aug 2020 - 08:40
Post #5


Member


Group: Members
Posts: 1,397
Joined: 12 Jun 2008
From: West Sussex
Member No.: 20,304



QUOTE (cp8759 @ Sat, 8 Aug 2020 - 01:44) *
. . . . . . Even if you only paid £100 on a credit card, the CC company is on the hook for the whole amount if the merchant turns out to be liable.


As long as the total value of the purchase exceeds £100, you only have to pay 1p on a credit card for the card issuer to be jointly liable. I have always thought this very unfair to the card issuer, but it must be about the only thing which the consumer can get one over them, so it doesn't hang heavy on my conscience!
Go to the top of the page
 
+Quote Post
cp8759
post Sat, 8 Aug 2020 - 10:05
Post #6


Member


Group: Members
Posts: 38,006
Joined: 3 Dec 2010
Member No.: 42,618



QUOTE (Steve_999 @ Sat, 8 Aug 2020 - 09:40) *
QUOTE (cp8759 @ Sat, 8 Aug 2020 - 01:44) *
. . . . . . Even if you only paid £100 on a credit card, the CC company is on the hook for the whole amount if the merchant turns out to be liable.


As long as the total value of the purchase exceeds £100, you only have to pay 1p on a credit card for the card issuer to be jointly liable. I have always thought this very unfair to the card issuer, but it must be about the only thing which the consumer can get one over them, so it doesn't hang heavy on my conscience!

By and large credit card companies are massively profitable, so I think they're doing ok out of it. Credit card companies are sophisticated commercial entities and they go into the market with their eyes open, so we can safely assume that s75 claims are modelled into their APR & transaction commissions.


--------------------
If you would like assistance with a penalty charge notice, please post a thread on https://www.ftla.uk/index.php
Go to the top of the page
 
+Quote Post

Reply to this topicStart new topic
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:

 



Advertisement

Advertise here!

RSS Lo-Fi Version Time is now: Thursday, 28th March 2024 - 15:47
Pepipoo uses cookies. You can find details of the cookies we use here along with links to information on how to manage them.
Please click the button to accept our cookies and hide this message. We’ll also assume that you’re happy to accept them if you continue to use the site.
IPS Driver Error

IPS Driver Error

There appears to be an error with the database.
You can try to refresh the page by clicking here