PCM - High Point Village, Hayes & Harlington |
PCM - High Point Village, Hayes & Harlington |
Mon, 12 Nov 2018 - 19:09
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#1
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Member Group: Members Posts: 19 Joined: 12 Nov 2018 Member No.: 100,900 |
Hey guys,
I have read the topics on this forum from other members that had the same issue, but I'm not sure what's the best way to solve this scum after experiences they had. Normally I would pay for it if it would be from the council and it was "the driver's" silly fault like not checking properly bus lane hours, but I have never seen such a bul****t as this one and I don't want to support these fraudulent as***les that stand behind this scum. Anyway, last time the driver drove into this street it was still station approach and since the driver never experienced trap like this, the driver didn't think about driving in, dropping a passenger by the kerb on the regular double yellow line and then driving off (spent there roughly half a minute). I haven't done anything about it yet and I'll do exactly what you will recommend me to do (even pay for it right away if that's the best in this case). Thanks. Here is the letter that I've received: This post has been edited by Human: Mon, 12 Nov 2018 - 20:11 |
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Mon, 12 Nov 2018 - 19:09
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Mon, 12 Nov 2018 - 19:16
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#2
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Member Group: Members Posts: 6,898 Joined: 15 Dec 2007 From: South of John O'Groats, north of Cape Town. Member No.: 16,066 |
EDIT your post to avoid identifying the driver. Refer only to 'the driver.' This is CRUCIAL.
-------------------- Cabbyman 11 PPCs 0
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Mon, 12 Nov 2018 - 20:12
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#3
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Member Group: Members Posts: 19 Joined: 12 Nov 2018 Member No.: 100,900 |
Thanks. I made a quick edit and hopefully haven't missed anything that could identify the driver.
So I assume the best way to handle this is to write them the details of the driver that was driving my car at the time with his foreign address? This post has been edited by Human: Mon, 12 Nov 2018 - 20:30 |
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Mon, 12 Nov 2018 - 20:52
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#4
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Member Group: Members Posts: 28,687 Joined: 27 Nov 2007 Member No.: 15,642 |
Oh, if the drivers overseas then name them , full address as well
They cannot take the driver to court in the uk. Not a hope. If they complain, state POFA requires a serviceable address, not a UK one! |
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Tue, 13 Nov 2018 - 01:09
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#5
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Member Group: Members Posts: 19 Joined: 12 Nov 2018 Member No.: 100,900 |
Ok, I'll do it then.
I just have one more silly question - It seems I can do it only over a regular letter send through Post Office, so do I need to send it as special delivery or 1st class is just fine? |
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Tue, 13 Nov 2018 - 01:42
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#6
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Member Group: Members Posts: 18,751 Joined: 20 Sep 2009 Member No.: 32,130 |
None of those, you email it to their Data Protection Officer (not that I necessarily believe that one of their clerks is really called 'A Clark'!):
http://www.parkingcontrolmanagement.co.uk/privacy-policy.php At the top it tells you about the contact for data concerns, and you can write to that person requiring them to RECTIFY the data to the driver/address abroad and to ERASE your data as keeper: QUOTE Data Protection Officer – A Clark Contact – info@pcm-uk.co.uk They will reply with some old drivel pretending you can't name a driver abroad. But you CAN...so that would be a lie and a refusal to erase your data and pursue the named driver, will then mean you can report PCM to the Information Commissioner's Office (ICO) online for failure to comply with their duties under the GDPR about data rectification and erasure. You'd have to explain to the ICO that the law (POFA) does allow you to name a person with a foreign address if they were the driver and if PCM say otherwise, or the IPC, they are lying. You'd have to show the ICO the POFA wording about naming the driver with 'an address for service' and then show what a service address means, in law...(to stop the ICO doing something stupid, believing the scammers and getting it wrong). |
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Tue, 13 Nov 2018 - 08:17
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#7
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Member Group: Members Posts: 17,088 Joined: 8 Mar 2013 Member No.: 60,457 |
If you want to post it then first class with a free certificate of posting from a Post Office.
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Wed, 14 Nov 2018 - 03:09
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#8
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Member Group: Members Posts: 19 Joined: 12 Nov 2018 Member No.: 100,900 |
Thanks, guys. I definitely prefer to sort it out over email than hassling with regular letters. I wrote to their email about to rectify data of the driver and his address, and also asked them to erase mine as the keeper. I'll update you with their replay.
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Mon, 19 Nov 2018 - 22:19
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#9
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Member Group: Members Posts: 19 Joined: 12 Nov 2018 Member No.: 100,900 |
Week later and I still haven't received any response to my email. Should I leave it or do I need to send them a letter as well?
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Mon, 19 Nov 2018 - 22:27
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#10
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Member Group: Members Posts: 17,088 Joined: 8 Mar 2013 Member No.: 60,457 |
Send the email again and copy someone else to show that it actually went. If your mail program permits it turn on the Delivery Status Notification flag to notify you when it gets to their mail server. Does not always work.
This post has been edited by ostell: Mon, 19 Nov 2018 - 22:28 |
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Tue, 20 Nov 2018 - 18:24
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#11
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Member Group: Members Posts: 6,898 Joined: 15 Dec 2007 From: South of John O'Groats, north of Cape Town. Member No.: 16,066 |
That's why post is to be considered, for evidential purposes.
-------------------- Cabbyman 11 PPCs 0
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Tue, 20 Nov 2018 - 18:39
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#12
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Member Group: Members Posts: 19 Joined: 12 Nov 2018 Member No.: 100,900 |
I've sent the email from Gmail and I'm pretty sure that it was sent and correctly. I can send it again "to be safe", but if I don't get any response, should I send the letter before the end of two weeks since the notice?
I was trying to find that option - "Delivery Status Notification flag" and it seems like it could be possible if I would instal an extension, but from what I understand how it works it's not about if email was actually delivered, but after it was opened the recipient will get notification about receipt of the email and he can still ignore it. So if PCM want to ignore my emails then this will not make any difference. Am I wrong? |
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Tue, 20 Nov 2018 - 18:43
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#13
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Member Group: Members Posts: 6,898 Joined: 15 Dec 2007 From: South of John O'Groats, north of Cape Town. Member No.: 16,066 |
First class post is deemed delivered in two working days unless evidenced to the contrary. A certificate of posting proves you gave it to the Post Office.
I'm always confused about why a copy e mail received by one party confirms that it was sent and received by another party. Perhaps someone will be able to explain to both of us. https://www.ukbusinessforums.co.uk/threads/...ication.252534/ This post has been edited by cabbyman: Tue, 20 Nov 2018 - 18:53 -------------------- Cabbyman 11 PPCs 0
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Tue, 20 Nov 2018 - 20:38
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#14
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Member Group: Members Posts: 17,088 Joined: 8 Mar 2013 Member No.: 60,457 |
I was trying to find that option - "Delivery Status Notification flag" and it seems like it could be possible if I would instal an extension, but from what I understand how it works it's not about if email was actually delivered, but after it was opened the recipient will get notification about receipt of the email and he can still ignore it. So if PCM want to ignore my emails then this will not make any difference. Am I wrong? That flag notifies when the email arrives on the mail server, ie when it was put through the letter box. The other flag, read response, can be ignored by the the reader and not acknowledged. As I said not all email programs support it, and not all mail servers respond. This post has been edited by ostell: Tue, 20 Nov 2018 - 20:43 |
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Sun, 10 Feb 2019 - 04:52
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#15
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Member Group: Members Posts: 19 Joined: 12 Nov 2018 Member No.: 100,900 |
I've sent an email and letter. It's 3 months later and I didn't hear from them since. Does it mean they acknowledged my letter?
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Sun, 10 Feb 2019 - 08:12
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#16
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Member Group: Members Posts: 41,503 Joined: 25 Aug 2011 From: Planet Earth Member No.: 49,223 |
No.
-------------------- RK=Registered Keeper, OP=Original Poster (You!), CoFP=Conditional Offer of Fixed Penalty, NtK=Notice to Keeper, NtD=Notice to Driver
PoFA=Protection of Freedoms Act, SAC=Safety Awareness Course, NIP=Notice of Intended Prosecution, ADR=Alternative Dispute Resolution PPC=Private Parking Company, LBCCC=Letter Before County Court Claim, PII=Personally Identifiable Information, SAR=Subject Access Request Private Parking - remember, they just want your money and will say almost anything to get it. |
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