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Harrow, code 83 Parked in car park without clearly displaying valid ticket, Love Lane car park
antlane
post Wed, 29 Mar 2023 - 17:47
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On 17 March 2023, my dad parked his car in the Love Lane car park, Pinner operated by Harrow Council. The first hour is free and needs to be validated with the PayByPhone app.

He entered an hour into the app, clicked continue and got the "Confirm Parking" screen. He thought this had completed the process but unfortunately, he missed the Park button at the bottom to confirm this. Having just used the app, I can see how this mistake would be possible - the UI is not ideal. Obviously, if he had had to pay, it would have been obvious he hadn't completed all the steps as no payment screen would have been presented yet.

My dad left the car park within the free hour but upon returning home, found a PCN (photos attached) stuck to his windscreen. He was confused as he thought he had used the app correctly. He opened the app on his phone to find the "Confirm Parking" screen was still there and so he took a screengrab. This shows the parking would expire at 13:12.

We have a number of pieces of evidence to show he was only in the car park for an hour:
  • His Tesla stores details of journeys on a website. This shows he left home at 12:08 and drove for four minutes so arrived at the car park at 12:12. This ties in with the fact the app showed the parking would expire at 13:12. Incredibly annoyingly, the return journey has not been tracked so we don't have an exact time he left
  • He has a receipt from his shopping showing he paid at 13:09. Of course this doesn't prove he drove off immediately however it builds a picture
  • His Ring security camera shows him returning home at 13:19
  • The screengrab of the app he took when he got home has a datestamp of 17 March 13:24 proving that he didn't just mock this up later on

I realise that none of this negates the fact that he didn't validate his parking correctly with the app. However, given it would have been free parking anyway, the council are not missing out on any revenue. He is a 74-year-old man undergoing cancer treatment so I think it's understandable that he might not quite have his wits about him for this.

He appealed the PCN but unsurprisingly, this was rejected (photos attached) by the council (do councils ever not reject a first appeal?!) I was hoping someone could comment on whether it is worth pursuing this further to tribunal or he should bite the bullet and pay the £30 fine.

Many thanks for any advice.













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post Wed, 29 Mar 2023 - 17:47
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cp8759
post Fri, 31 Mar 2023 - 17:47
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A carefully crafted representation might see this off, but you'll need to wait for the Notice to Owner. Is the car registered to your dad and does he have the V5C?


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antlane
post Fri, 31 Mar 2023 - 18:18
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QUOTE (cp8759 @ Fri, 31 Mar 2023 - 18:47) *
A carefully crafted representation might see this off, but you'll need to wait for the Notice to Owner. Is the car registered to your dad and does he have the V5C?

Thanks for the reply. Yes, the car is registered to him and he has the V5C.
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cp8759
post Sat, 1 Apr 2023 - 13:49
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Let us know when the Notice to Owner has turned up.


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