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Car Dealership Asking for more money following their error, Do we owe the money?
Umtwebby
post Tue, 14 Aug 2018 - 10:11
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The dealership is a main dealership but I want to avoid them becoming aware of this thread if possible so I have excluded their details.

A car dealership has indicated that they charged my wife incorrectly for her motor vehicle. Initially, we were given a price for the car plus £1100 for additional extras. The order took approx 16 weeks to fulfill from the order to the provision of the car.

When we were due to collect the car we were asked for a payment in an email which we realised was wrong and spoke with Dealership. They then changed the price to the advertised price without the additional extras plus approx £100 (one of the upgrades was priced at £100). We queried this price again but were assured from the salesman, backed up by him consulting with his manager that this was the correct price. I believed with my wife that we had misinterpreted the original price and that the price including the extras must be the price we were now being quoted rather than the extras being an additional payment.

To confirm, I sent my son to the dealership and he was shown the figures as to why the car was the price we were quoted. We were provided a document which showed the price to pay and what we were liable for. This confirmed our thought process that the price we originally thought applied had been misinterpreted by us and that the current price reflected the true price either because of price changes or a simple error in understanding on our part at the outset and that some of the 'extras' were actually included in the price. The extra £100 was for the black alloys.

We considered that we had been provided an accurate offer to purchase the car for the disclosed amount.

On the morning of collection of the car (27 July 2018) we paid the full balance by BACS as requested firmly believing that we had bought the car for the price quoted to us and confirmed three times by contact with the dealership.

We have now been contacted by the dealership (14 August 2018) to state that they have made a mistake and we owe more than £1000. I want to disagree. We were offered the car at a price and we tried on three occasions to make sure that the price offered was correct. We were assured three times, including a reference to a dealership manager that the price was right, and that is the price we accepted and paid. We had to complete further paperwork in the dealership which was signed by both parties which confirms the purchase was completed.

The dealership want an additional payment of over £1000. What do others think about our position?
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post Tue, 14 Aug 2018 - 10:11
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Adders1974
post Thu, 16 Aug 2018 - 14:42
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QUOTE (Umtwebby @ Thu, 16 Aug 2018 - 14:31) *
My son satisfied us that the car we ordered was the car that was going to be delivered.


And was it?
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Umtwebby
post Fri, 17 Aug 2018 - 09:00
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UPDATE

The dealership accepted their error and have written stating that we do not owe the money as they have agreed we were provided with the wrong price as outlined.

It has restored our faith in the company which was wavering a little but the matter has been dealt with efficiently and concluded very quickly.

Result!
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DancingDad
post Fri, 17 Aug 2018 - 09:39
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Good.
I'd still be very wary of any dealership who tried that on.
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StuartBu
post Fri, 17 Aug 2018 - 11:50
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QUOTE (DancingDad @ Fri, 17 Aug 2018 - 10:39) *
Good.
I'd still be very wary of any dealership who tried that on.


+1
"Once bitten twice shy" comes to mind.
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Korting
post Fri, 17 Aug 2018 - 21:45
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Just as an aside to this, I recently completed a repair to a vintage record player, and due to the hour (around 10pm) made an error in adding everything out and that I was out of pocket by £100, I then politely explained that to the customer and hoped he would pay knowing that I couldn't have done much if he refused. He saw my point of view and my costings and duly paid me the difference.

The only difference is that at first I hadn't given him an invoice because my laptop/printer wasn't working, but when I did give him the invoice it was for the correct amount.
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DancingDad
post Fri, 17 Aug 2018 - 23:16
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QUOTE (Korting @ Fri, 17 Aug 2018 - 22:45) *
Just as an aside to this, I recently completed a repair to a vintage record player, and due to the hour (around 10pm) made an error in adding everything out and that I was out of pocket by £100, I then politely explained that to the customer and hoped he would pay knowing that I couldn't have done much if he refused. He saw my point of view and my costings and duly paid me the difference.

The only difference is that at first I hadn't given him an invoice because my laptop/printer wasn't working, but when I did give him the invoice it was for the correct amount.


Expensive repair biggrin.gif
But it is one thing to phone a customer and say oops I made a mistake can we talk about it and another to simply say you owe.


We had a silly a couple of years back.
Sorted out some new flooring for the bathroom, bill came to £420, wife paid on card, walked out with receipt for full amount and a date for fitting.
Guy phoned same afternoon. "Sorry, we made a mistake, can we sort it?"
I was expecting a major argument on price being wrong or something else to inflate the agreed amount.
Turned out that guy had only put £42 into the machine and dearly beloved hadn't checked (or noticed) the amount was wrong.
Didn't argue, paid the balance once I'd stopped laughing.
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post Sat, 18 Aug 2018 - 07:58
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Expensive repair yes, but repairing these old record players (this one was manufactured in 1958) took a lot of work and lots of parts some very expensive.

I didn't phone him, I went round to make an adjustment (which I didn't charge for) and discussed it face to face.
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KH_
post Sat, 18 Aug 2018 - 14:51
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I had it the opposite way around, realised after leaving a shop that I'd been given a fiver too much.

Went back in and said you've given me the wrong change.
Shopkeeper starts yelling that I should check my change before I leave the shop and she's not checking the till now, come back at closing time.

Told her not to worry about it, I'll just keep your fiver. Suddenly she wants to talk.....
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notmeatloaf
post Sat, 18 Aug 2018 - 22:36
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With cars if they ask for extra you just ask to return the item instead.

Facing an immediate large loss should soon focus their minds.
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Tartarus
post Mon, 20 Aug 2018 - 16:30
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Good news there OP!

QUOTE (The Rookie @ Thu, 16 Aug 2018 - 14:57) *
QUOTE (Tartarus @ Thu, 16 Aug 2018 - 11:46) *
they accepted that it should have lasted double that distance or more

Sales of goods act, or consumer rights act says they should have repaired it for free then..... no wonder they were happy to help!

Wasn’t those exact words, more noting my argument that a Cat should last 75-80k or more. And yes I did argue SoGA et al but for reasons that I can’t recall now, were not seemingly applicable.
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The Slithy Tove
post Sun, 26 Aug 2018 - 15:37
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QUOTE (Adders1974 @ Thu, 16 Aug 2018 - 11:36) *
if they insist they are adjusting the price because I received a different car to that that I ordered than rather than pay more I would simply return the car and get a refund. He agreed to drop it.

I was kind of thinking along those lines for the OP. Just threaten to return the car for a full refund of monies paid. There's no way the dealership would accept, as they'd be losing an awful lot more that £1k with a used car on their hands to sell (several grand less than the "new" price already).
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