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DartFord Charge
logik
post Tue, 18 Sep 2018 - 23:19
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I used the crossing in march, then i went to pay online.
it lead me to set up an account as thats the easiest thing for me to avoid any charges.
i did that same day have the email notification, and thought nothing more aout it.

however the account did not pay, and they sent notices to wrong address and after taking me to court and sending debt collection agents i had the whole thing reset back to the original pcn.
due to wrong address they had.

i am unhappy as i want the option to pay the original charge which i attempted to pay when i set up the account.

how can i get back to that option? i don't see why i should have to pay a 35 fee when i tried to pay the crossing on the day
thanks everyone for help.




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post Tue, 18 Sep 2018 - 23:19
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cp8759
post Wed, 19 Sep 2018 - 06:46
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Dart charge are known for being very reasonable, try giving them a call and see what they say.


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If you would like assistance with a penalty charge notice, please post a thread on https://www.ftla.uk/index.php
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Incandescent
post Wed, 19 Sep 2018 - 07:30
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QUOTE (cp8759 @ Wed, 19 Sep 2018 - 07:46) *
Dart charge are known for being very reasonable, try giving them a call and see what they say.

+1

And why might the agents have had the wrong address ? Issue of all the enforcement documents including the original PCN is sent to the address on your V5C for the vehicle. Is this up-to-date ?
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logik
post Wed, 19 Sep 2018 - 13:26
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Thankyou i will call them and update

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logik
post Wed, 19 Sep 2018 - 13:47
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Success, they were very reasonable and as the account was setup the same day as the crossing was made.
they have transferred the original fee to the account, so i pay the normal 2.50 crossing.

thanks
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Incandescent
post Wed, 19 Sep 2018 - 17:22
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Well done !
Make sure you don't get caught out again. Best to set up an auto top-up account if you use the crossing regularly, I reckon.
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logik
post Wed, 19 Sep 2018 - 23:09
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QUOTE (Incandescent @ Wed, 19 Sep 2018 - 08:30) *
QUOTE (cp8759 @ Wed, 19 Sep 2018 - 07:46) *
Dart charge are known for being very reasonable, try giving them a call and see what they say.

+1

And why might the agents have had the wrong address ? Issue of all the enforcement documents including the original PCN is sent to the address on your V5C for the vehicle. Is this up-to-date ?


Who knows but it wasted a few months they had the wrong house number, but correct road and i also moved so they would been redirected but they were 2 digits out i.e 17 instead of 15 on door number. So i never got anything until i moved. The vc5 has correct address?

The account i set up to take payment is auto top up from a bank card, so i do not need to add money.


thanks
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baroudeur
post Thu, 20 Sep 2018 - 12:10
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QUOTE (logik @ Wed, 19 Sep 2018 - 14:47) *
Success, they were very reasonable and as the account was setup the same day as the crossing was made.
they have transferred the original fee to the account, so i pay the normal 2.50 crossing.

thanks


Actually, it's discounted to £1.67 with an account but that changes to £2.00 from October 1st.



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