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Indigo / Saba Station PCN - Operator changed receipt retrospectively
schweinsteiger
post Sun, 26 May 2019 - 22:25
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I received multiple PCNs as registered keeper for failure to obtain a valid ticket or voucher at my local train station car park.

I submitted an appeal to ITAL a couple of weeks ago primarily on the basis that a weekly ticket had been purchased online in good faith but Indigo / Saba, the parking operator, had incorrectly issued the parking receipt. Included along with my appeal letter I enclosed the original email confirmation received by the keeper as well as a screenshot of the online 'parking pass' issued by the operator (this was included as a link in the original email) as evidence that it had been issued incorrectly. The online pass included both an address and map location for which parking was valid.

I have now noticed that since I submitted the appeal the parking operator has retrospectively changed the parking pass to amend car park address details that were originally issued incorrectly. I still have not yet heard back regarding the outcome of any of the appeals, however I'm alarmed that the operator has done this. Surely it must be against the law to do this? Is the parking operator committing fraud if they continue to pursue the penalty?

Any advice on how to proceed would be greatly appreciated.

This post has been edited by schweinsteiger: Sun, 26 May 2019 - 22:26
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post Sun, 26 May 2019 - 22:25
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Gary Bloke
post Mon, 27 May 2019 - 06:29
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So they issued the weekly permit with the wrong details, resulting in you getting some penalty notices. Then they retrospectively corrected the details on the permit after rejecting your initial appeal? Surely that means they have now admitted their mistake and should cancel the penalties? Have you asked them to do this?
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HappyHarry
post Mon, 27 May 2019 - 07:51
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If they ignore you or refuse to cancel the tickets, complain to the British Parking Association. Also if you get debt collectors letters whilst your appeal is ongoing, complain to the BPA. Ignore all threats from ZZPS, it is powerless to do anything.


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schweinsteiger
post Mon, 27 May 2019 - 13:10
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QUOTE (Gary Bloke @ Mon, 27 May 2019 - 07:29) *
So they issued the weekly permit with the wrong details, resulting in you getting some penalty notices. Then they retrospectively corrected the details on the permit after rejecting your initial appeal? Surely that means they have now admitted their mistake and should cancel the penalties? Have you asked them to do this?


That's correct. I haven't contacted them yet as I only noticed this last night. Guess I should do that first and threaten to report them to BPA if they don't rescind the original penalties.

Maybe I should do this anyway as this has shown that the operator does not have an adequate processes in place for storing data about customer transactions?
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Albert Ross
post Mon, 27 May 2019 - 15:19
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Does your screenshot show the location for your pass, that is different to the location in the [updated] link.


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schweinsteiger
post Mon, 27 May 2019 - 17:18
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QUOTE (Albert Ross @ Mon, 27 May 2019 - 16:19) *
Does your screenshot show the location for your pass, that is different to the location in the [updated] link.

Yes. They have changed the location from the one shown in my screenshot.
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