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Camden Mobile Payment? Already paid by machine but PCN?! Help 2 appeal, PCN for not paying by mobile, yet paid for parking - is this correct?
pimlico35
post Fri, 15 Dec 2017 - 22:50
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Hi folks,

I received a surprise PCN this week for parking in a bay (where I previously paid for parking there using the parking machine; cash) - the PCN says its because its mobile phone payment only.

Im a bit shocked for these reasons:

Ive parked here or nearby bays since July 2017 and never received any PCNs - I paid for parking using the machine (I always use).
I dont always have my mobile with me.
There are a few areas around here where you can use the machine to pay for parking, why I should be disadvantaged by not using mobile phone does not seem right.

I am going to appeal, as they will see that I have paid for parking, that I use this or a machine close by to park in the public parking bays.

On another note, now having checked and photographed the machine & signage plus another area where I regularly park - it is quite misleading; for example in another bay I use each week there is a parking machine where i pay for parking using cash, the sign close to that states mobile payments but does not mention the option to pay by machine which is a couple of feet from it. It seems deliberately misleading plus the signs are high up so not very user friendly.

anyone with any advice or similar experience please let me know as I want to appeal in the next couple of days.

Many thanks
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post Fri, 15 Dec 2017 - 22:50
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hcandersen
post Sun, 17 Dec 2017 - 13:56
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IMO, this would be for the authority to put in their response e.g. the CEO had record of a payment, but an incorrect and underpayment, or no record at all, or one for a nearly VRM, or one for this VRM but at a different location etc... all for the authority to deal with in theeir consideration based upon the OP's assertion.
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DancingDad
post Sun, 17 Dec 2017 - 14:26
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QUOTE (hcandersen @ Sun, 17 Dec 2017 - 13:56) *
IMO, this would be for the authority to put in their response e.g. the CEO had record of a payment, but an incorrect and underpayment, or no record at all, or one for a nearly VRM, or one for this VRM but at a different location etc... all for the authority to deal with in theeir consideration based upon the OP's assertion.


That's my thinking.
At the moment we have a PCN which could be due to many things, including CEO or driver error.
Until the authority gives a reason, we can only speculate.
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pimlico35
post Fri, 22 Dec 2017 - 15:43
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Hi Folks,

Thanks for all your help with this - just putting in appeal against PCN and went back to area and looked at sign again. there is a sign (turned away from main park by mobile sign) and it appears that there are details about paying at a machine - they specifiy a particular machine which is further away than one I paid in - Im wondering now if that will be used against me......???
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DancingDad
post Fri, 22 Dec 2017 - 17:18
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You missed that you got photos of the sign and any other that may be relevant ?

Re the sign and machine, could be the reason for the PCN but makes no change to the basic challenge.
I parked
I paid at machine, inputting my PCN as required etc
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vicelessone
post Fri, 22 Dec 2017 - 17:59
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Ignore me if you like - I'm not an expert, just someone who has been helped by this forum in the past.

This thread actually reminds me of phone-in votes to reality TV. Didn't the TV stations get a right bollocking when it was found that people could still vote (and pay extortionate amounts for these phone calls) even though the vote wasn't counted? They now have to put ENORMOUS warnings about voting late.

How DARE Camden leave machines in a condition where you think you have paid for your parking, but in fact you haven't. OK. so it seems that they may have put an ADDITIONAL sign up to the effect that only one pay machine worked. How many notices are we poor motorists supposed to search for?

Just thoughts, that might spark one of you experts into a new way of thinking. smile.gif
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pimlico35
post Fri, 22 Dec 2017 - 21:00
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Thanks - I happened to be there again this week and just to be absolutely certain I had all the facts; I walked to parking sign and then saw the smaller sign re using a ticket machine; how very naughty of them to have the text relating to where the nearest ticket machine in fainter type.....

Will put the challenge in and keep you posted - thanks for all the help though it really helps get a bit of reassurance happy.gif
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pimlico35
post Wed, 10 Jan 2018 - 16:14
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SUCCESS!!!

Received a response today:
After investigating the case, and taking into consideration the points you have raised, I have
decided to cancel the Penalty Charge Notice (PCN).
Our paid for parking records confirm that a cashless parking session had been activated for
your vehicle between 11:08 - 12:11 on Tuesday 12/12/2017 for Southampton Road. However,
in this instance the PCN issued at 11:37 as at the time of checking, the database had yet to be
updated with your valid payment when the Civil Enforcement Officer searched your vehicle
registration. There sometimes can be a slight delay in the system updating once payment had
been made.



Thank you everyone!!!
cool.gif cool.gif cool.gif cool.gif cool.gif
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DancingDad
post Wed, 10 Jan 2018 - 19:48
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Excellent.
But a bit dumbfounded, in fact gobsmacked with a rather putrid herring that records may not be updated for best part of 30 minutes (or longer).
And this led to the PCN.

How can this be a robust system that is unlikely to lead to errors.
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mickR
post Wed, 10 Jan 2018 - 20:53
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30 mins delay ??? WTF!! complete bowlacs

This post has been edited by mickR: Wed, 10 Jan 2018 - 22:18
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stamfordman
post Wed, 10 Jan 2018 - 21:31
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QUOTE (DancingDad @ Wed, 10 Jan 2018 - 19:48) *
Excellent.
But a bit dumbfounded, in fact gobsmacked with a rather putrid herring that records may not be updated for best part of 30 minutes (or longer).
And this led to the PCN.

How can this be a robust system that is unlikely to lead to errors.



Add a big dose of codswollop to your herring. They are making this up.
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DancingDad
post Wed, 10 Jan 2018 - 22:15
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QUOTE (stamfordman @ Wed, 10 Jan 2018 - 21:31) *
........Add a big dose of codswollop to your herring. They are making this up.


Wot? One of our exemplary and totally unbiased council parking bods would make this up?

Said with a healthy pinch of salt smile.gif
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PASTMYBEST
post Wed, 10 Jan 2018 - 22:21
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QUOTE (DancingDad @ Wed, 10 Jan 2018 - 22:15) *
QUOTE (stamfordman @ Wed, 10 Jan 2018 - 21:31) *
........Add a big dose of codswollop to your herring. They are making this up.


Wot? One of our exemplary and totally unbiased council parking bods would make this up?

Said with a healthy pinch of salt smile.gif


I wonder what a letter to the head of parking and to the local press will do. How many PCN's have been issued and paid wrongly whilst they wait for the system to update
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Longtime Lurker
post Wed, 10 Jan 2018 - 23:08
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Could you post a copy of the letter here? I have a feeling that a written admission that their payment machines are not fit for purpose might prove useful in future...
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hcandersen
post Thu, 11 Jan 2018 - 08:53
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OP, pl post the letter. From what you say, it's dynamite.

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pimlico35
post Fri, 12 Jan 2018 - 23:11
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Hi Folks,

Please see response letter - Ive taken out personal details.

many thanks again


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PASTMYBEST
post Fri, 12 Jan 2018 - 23:22
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QUOTE (pimlico35 @ Fri, 12 Jan 2018 - 23:11) *
Hi Folks,

Please see response letter - Ive taken out personal details.

many thanks again



As per HCA dynamite
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stamfordman
post Fri, 12 Jan 2018 - 23:26
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Does anyone know who operates the ticketless machine system? I take it it is a separate system from a pay by phone such as Ringgo.

Also the letter refers to 'mobile phone parking' - it wasn't though.

This post has been edited by stamfordman: Fri, 12 Jan 2018 - 23:26
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pimlico35
post Thu, 25 Jan 2018 - 20:09
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Hi,

Its operated by PARKEON

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