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Help Needed, Zipcar PCN! £145 fine
stevenl123
post Mon, 12 Feb 2018 - 23:36
Post #1


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Group: Members
Posts: 6
Joined: 12 Feb 2018
Member No.: 96,505



Hi there,

In advance of anyone replying to this, thanks for any input anyone has on this. Here is my situation. I have attached the NTO as well as better quality pictures I was able to get.

On Saturday Zipcar emailed me to inform me I had a PCN from my local council in relation to when I hired a car for 30 mins in early December. The PCN was in fact issued the next day, almost 16 hours after my reservation ended (unsure if this helps).

The PCN is for £130 + £15 admin fee for Zipcar. I picked up and dropped the car off in the same space. It turns out the bay was out of order for the day I hired and the following day (when ticket was issued). I used the app to book, unlock and end the reservation and at no point did it tell this to me. However, I have since learnt that my booking confirmation did have this information right at the bottom of the email, which I did not read due to booking it 15 mins prior to starting the trip. Photos do show the sign saying this but to be honest I did not notice this at all at the time, it was not clear really.

The PCN was issued on 8th December and I only found out now and thus missed the window for 50% discount. This was only due to ZIpcar not telling me which they are claiming is because they only round out as they received a Notice to Owner from the council.

I feel that this is highly unfair mainly as it was not made clear at the time of booking via the app (bottom of an email isn't clear in my view) and secondly due to the long delay resulting in the fine doubling.

I have sent one email asking about the 14 days bit and their response was this:

"In regards to the PCN being at the full rate, when a PCN is first issued and placed on the vehicle there is usually a 14 day window within which a reduced rate of 50% is payable.

If a ticket is found on the vehicle by a member, and we are made aware, we do all we can to alert the member responsible and give them the opportunity to either appeal or pay at the reduced rate.

Unfortunately as we were unaware of this PCN until the Notice To Owner was sent to us, by which time the window for the reduced rate had closed, we were not able to inform you until the full rate of £130 was due.

I understand that this is a frustrating situation, but we need you to remember that PCNs are not issued by Zipcar, but by the local authority. We try to accommodate our members as best we can, but we, as a company need to recover the costs of these fines from the members responsible."

Long story short, is there anything I can do to avoid paying this PCN? I feel it is unfair and normally would pay these sorts of things if I felt I had intentionally been at fault.

Thanks again.

This post has been edited by stevenl123: Tue, 13 Feb 2018 - 23:09
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Posts in this topic
- stevenl123   Help Needed, Zipcar PCN! £145 fine   Mon, 12 Feb 2018 - 23:36
- - 4101   I would tell Zipcar to stick their admin fee. I s...   Mon, 12 Feb 2018 - 23:38
- - Irksome   Please post a copy of the PCN (or if you don't...   Tue, 13 Feb 2018 - 09:02
- - stamfordman   So the car was parked in a suspended bay when you ...   Tue, 13 Feb 2018 - 09:43
- - Neil B   Hire Co outside process again and imposing terms o...   Tue, 13 Feb 2018 - 11:22
- - hcandersen   As far as I can see, the OP's case has nothing...   Tue, 13 Feb 2018 - 12:02
|- - Neil B   QUOTE (hcandersen @ Tue, 13 Feb 2018 - 1...   Tue, 13 Feb 2018 - 12:20
- - Mad Mick V   Then why didn't Avis tell the enforcement auth...   Tue, 13 Feb 2018 - 12:07
- - stamfordman   Zip is supposed to have "a contingency proced...   Tue, 13 Feb 2018 - 12:10
- - hcandersen   Why would they be required to do this? If anythi...   Tue, 13 Feb 2018 - 12:13
- - DancingDad   I'm with HCA. Law imposes Owner Liability. It ...   Tue, 13 Feb 2018 - 12:27
|- - PASTMYBEST   QUOTE (DancingDad @ Tue, 13 Feb 2018 - 1...   Tue, 13 Feb 2018 - 12:51
|- - DancingDad   QUOTE (PASTMYBEST @ Tue, 13 Feb 2018 - 1...   Tue, 13 Feb 2018 - 13:19
- - hcandersen   @PMB, the council are not demanding anything from ...   Tue, 13 Feb 2018 - 13:14
|- - PASTMYBEST   QUOTE (hcandersen @ Tue, 13 Feb 2018 - 1...   Tue, 13 Feb 2018 - 13:24
- - Neil B   Person by whom a penalty charge is to be paid 5.â€...   Tue, 13 Feb 2018 - 13:48
|- - PASTMYBEST   QUOTE (Neil B @ Tue, 13 Feb 2018 - 13...   Tue, 13 Feb 2018 - 13:57
- - stevenl123   Hi all, Apologies for the delay in responding to ...   Tue, 13 Feb 2018 - 14:15
|- - PASTMYBEST   QUOTE (stevenl123 @ Tue, 13 Feb 2018 - 1...   Tue, 13 Feb 2018 - 14:29
- - stamfordman   Did they say where you should have returned the ca...   Tue, 13 Feb 2018 - 14:20
- - hcandersen   OP, give us a chance pl. Don't tell us what ...   Tue, 13 Feb 2018 - 14:58
- - cp8759   QUOTE (stevenl123 @ Mon, 12 Feb 2018 - 2...   Tue, 13 Feb 2018 - 17:38
|- - 4101   QUOTE (cp8759 @ Tue, 13 Feb 2018 - 17...   Tue, 13 Feb 2018 - 22:11
- - Irksome   From ZipCar T&C's QUOTE Where a violation...   Tue, 13 Feb 2018 - 19:28
|- - cp8759   QUOTE (Irksome @ Tue, 13 Feb 2018 - 19...   Tue, 13 Feb 2018 - 19:42
- - hcandersen   It is not unlawful for those reasons and there...   Tue, 13 Feb 2018 - 21:41
|- - cp8759   QUOTE (hcandersen @ Tue, 13 Feb 2018 - 2...   Tue, 13 Feb 2018 - 22:17
|- - 4101   QUOTE (hcandersen @ Tue, 13 Feb 2018 - 2...   Tue, 13 Feb 2018 - 22:31
|- - Neil B   QUOTE (hcandersen @ Tue, 13 Feb 2018 - 2...   Tue, 13 Feb 2018 - 23:06
- - hcandersen   The OP is not being required to pay the penalty by...   Tue, 13 Feb 2018 - 22:32
|- - cp8759   QUOTE (hcandersen @ Tue, 13 Feb 2018 - 2...   Tue, 13 Feb 2018 - 22:34
|- - 4101   QUOTE (hcandersen @ Tue, 13 Feb 2018 - 2...   Tue, 13 Feb 2018 - 22:38
|- - PASTMYBEST   QUOTE (4101 @ Tue, 13 Feb 2018 - 22...   Tue, 13 Feb 2018 - 22:41
||- - 4101   QUOTE (PASTMYBEST @ Tue, 13 Feb 2018 - 2...   Tue, 13 Feb 2018 - 22:44
||- - PASTMYBEST   QUOTE (4101 @ Tue, 13 Feb 2018 - 22...   Tue, 13 Feb 2018 - 22:47
||- - cp8759   QUOTE (PASTMYBEST @ Tue, 13 Feb 2018 - 2...   Tue, 13 Feb 2018 - 22:50
||- - 4101   QUOTE (PASTMYBEST @ Tue, 13 Feb 2018 - 2...   Tue, 13 Feb 2018 - 22:55
||- - PASTMYBEST   QUOTE (4101 @ Tue, 13 Feb 2018 - 22...   Tue, 13 Feb 2018 - 22:59
||- - Neil B   QUOTE (4101 @ Tue, 13 Feb 2018 - 22...   Tue, 13 Feb 2018 - 23:03
|- - cp8759   QUOTE (4101 @ Tue, 13 Feb 2018 - 22...   Tue, 13 Feb 2018 - 22:45
- - 4101   No, if the car is impounded and Avis gets a NtO it...   Tue, 13 Feb 2018 - 23:01
|- - PASTMYBEST   QUOTE (4101 @ Tue, 13 Feb 2018 - 23...   Tue, 13 Feb 2018 - 23:05
|- - 4101   QUOTE (PASTMYBEST @ Tue, 13 Feb 2018 - 2...   Tue, 13 Feb 2018 - 23:09
- - stevenl123   Hi all, Sorry for the delays on this, please find...   Tue, 13 Feb 2018 - 23:07
|- - stamfordman   QUOTE (stevenl123 @ Tue, 13 Feb 2018 - 2...   Tue, 13 Feb 2018 - 23:13
|- - 4101   QUOTE (stamfordman @ Tue, 13 Feb 2018 - ...   Tue, 13 Feb 2018 - 23:19
- - PASTMYBEST   No we started with a reasonable scenario and rush ...   Tue, 13 Feb 2018 - 23:15
- - Neil B   We are stuck with the fact we/OP/Avis are too late...   Tue, 13 Feb 2018 - 23:23
|- - 4101   QUOTE (Neil B @ Tue, 13 Feb 2018 - 23...   Tue, 13 Feb 2018 - 23:24
|- - cp8759   QUOTE (4101 @ Tue, 13 Feb 2018 - 23...   Tue, 13 Feb 2018 - 23:29
- - stamfordman   QUOTE (4101 @ Tue, 13 Feb 2018 - 23...   Tue, 13 Feb 2018 - 23:23
- - stevenl123   Adding all emails to date: First received on Satu...   Tue, 13 Feb 2018 - 23:27
|- - 4101   QUOTE (stevenl123 @ Tue, 13 Feb 2018 - 2...   Tue, 13 Feb 2018 - 23:33
|- - cp8759   QUOTE (stevenl123 @ Tue, 13 Feb 2018 - 2...   Tue, 13 Feb 2018 - 23:53
- - stamfordman   "Please note, our Car Club bay on Waterman St...   Tue, 13 Feb 2018 - 23:33
- - Neil B   So Zip left you (and themselves) only one day left...   Tue, 13 Feb 2018 - 23:33
- - stevenl123   Email dates added in.   Tue, 13 Feb 2018 - 23:38
|- - 4101   QUOTE (stevenl123 @ Tue, 13 Feb 2018 - 2...   Tue, 13 Feb 2018 - 23:42
- - stevenl123   @4101 Thanks, I will call Wandsworth and offer to ...   Tue, 13 Feb 2018 - 23:46
|- - 4101   QUOTE (stevenl123 @ Tue, 13 Feb 2018 - 2...   Tue, 13 Feb 2018 - 23:53
- - 4101   Be careful not to lose your membership, if you hav...   Wed, 14 Feb 2018 - 00:02
- - hcandersen   What a shambles. Errors on both sides and a clear ...   Wed, 14 Feb 2018 - 09:33
- - stamfordman   QUOTE (hcandersen @ Wed, 14 Feb 2018 - 0...   Wed, 14 Feb 2018 - 09:52
- - hcandersen   I am not in favour of trying to attribute blame to...   Wed, 14 Feb 2018 - 09:57
- - DancingDad   If and only if council accept late submission can ...   Wed, 14 Feb 2018 - 12:06
- - hcandersen   Agree. All we need is for the OP to choose their ...   Wed, 14 Feb 2018 - 12:35
- - Neil B   I haven't read back but since people might for...   Wed, 14 Feb 2018 - 12:43
|- - DancingDad   QUOTE (Neil B @ Wed, 14 Feb 2018 - 12...   Wed, 14 Feb 2018 - 13:18
- - stamfordman   QUOTE (Neil B @ Wed, 14 Feb 2018 - 12...   Wed, 14 Feb 2018 - 12:57
- - Irksome   I don't believe we know what time the PCN was ...   Wed, 14 Feb 2018 - 18:17
|- - cp8759   QUOTE (Irksome @ Wed, 14 Feb 2018 - 18...   Wed, 14 Feb 2018 - 18:21
- - Irksome   And to expand on my thinking, if the LA has to sus...   Wed, 14 Feb 2018 - 19:07
- - stamfordman   QUOTE (Irksome @ Wed, 14 Feb 2018 - 19...   Wed, 14 Feb 2018 - 19:11
- - Irksome   I understand the PCN is in play, but I can't s...   Wed, 14 Feb 2018 - 19:22
- - hcandersen   Please, please, understand that this is a contract...   Wed, 14 Feb 2018 - 21:31
|- - 4101   QUOTE (hcandersen @ Wed, 14 Feb 2018 - 2...   Wed, 14 Feb 2018 - 22:12
- - hcandersen   For you maybe. IMO the OP should not phone the cou...   Wed, 14 Feb 2018 - 22:15
|- - 4101   QUOTE (hcandersen @ Wed, 14 Feb 2018 - 2...   Wed, 14 Feb 2018 - 22:19
|- - Irksome   QUOTE (hcandersen @ Wed, 14 Feb 2018 - 2...   Wed, 14 Feb 2018 - 22:27
- - stamfordman   The forum has been round the houses on this before...   Thu, 15 Feb 2018 - 11:16


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