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Disabled Pensioner Harassment
chickofallchicks
post Sat, 4 Jul 2020 - 01:18
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hi all.

i hope this posts finds you all well and happy.

i would be ever so appreciative if i could get some help with the content of a letter i want to write. my 82 year old disabled aunt received a ticket in Poundland car park for overstaying. someone wrongly told her to ignore it and it has now been passed over to the next desk and she is receiving demands from debt recovery plus. she even started to pay them after they called her. when my cousin realised what was going on, she told me and i really want to help her with this. i want to write a letter explaining how she is suffering due to their constant harassment but i do not know who to threaten them with. can someone please be so kind as to help me with some ideas for punchy content? i have hopes that they will back off and leave her alone but i mainly want to make sure that she has proof that they knew how much undue stress they were causing her and yet they still continued to persue her, just in case it goes to court.

thank you so much in advance.....
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post Sat, 4 Jul 2020 - 01:18
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TMC Towcester
post Sat, 4 Jul 2020 - 06:55
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To galvanise the experts on here (of which I am not one!) you'll need to provide some information!! Easiest to post up redacted copies of the original PCN and subsequent letters to/from. At the moment we don't know anything that happened!!
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Umkomaas
post Sat, 4 Jul 2020 - 07:07
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DRP won't care one jot, and there is nothing which you threaten will deflect them for their hunger for your aunt's cash. They live on money, it's their sole business rationale. By starting to pay them anything indicates a weakness which they will continue to exploit. They tasted the blood.

Stopping paying them was the right course of action, but you now need to be able to deal with the fall-out. You'll get help here on the forum.

On behalf of which parking company are DRP pursuing your aunt?

This post has been edited by Umkomaas: Sat, 4 Jul 2020 - 07:12
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Jlc
post Sat, 4 Jul 2020 - 08:15
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Do they know a person with protected characteristics is involved?

It's hard to argue harassment when there appears to be a 'real' debt (and made worse by paying).

As above, they aren't interested in anything other than taking payment.


--------------------
RK=Registered Keeper, OP=Original Poster (You!), CoFP=Conditional Offer of Fixed Penalty, NtK=Notice to Keeper, NtD=Notice to Driver
PoFA=Protection of Freedoms Act, SAC=Safety Awareness Course, NIP=Notice of Intended Prosecution, ADR=Alternative Dispute Resolution
PPC=Private Parking Company, LBCCC=Letter Before County Court Claim, PII=Personally Identifiable Information, SAR=Subject Access Request

Private Parking - remember, they just want your money and will say almost anything to get it.
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ostell
post Sat, 4 Jul 2020 - 09:48
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Have you let Poundland know one of their disabled customers with protected characteristics under the Equality Act 2010 is being harrassed and bullied into payment by one of their contractors?

This post has been edited by ostell: Sat, 4 Jul 2020 - 09:49
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hcandersen
post Sat, 4 Jul 2020 - 10:04
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..to which as far as they know they're perfectly entitled!

OP, don't sit your side of the wall and blame those on the other for not knowing what's on your side, they're not clairvoyant.

Write to them. And IMO, you can write in your own name because all you're doing is playing a straight bat and they are now engaging in extra-procedural measures. On ** my **** received a PCN for apparently overstaying permitted time at ****. She then received ***. I understand that she has also paid ***.

I only became aware of this situation recently via conversation with *** and I could see that my *** was not dealing well with the pressure created by these events. As I understand matters, she has not contacted you in writing to explain her circumstances despite these events occurring more than ** ago, I have therefore undertaken to do this for her to apprise you of the facts as she recalls them.

For information, she parked ******

and this is where we have a black hole info wise!

Pl fill it.

You don't need reams of law and procedure because both apply to facts. Give us the facts pl.
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chickofallchicks
post Sat, 4 Jul 2020 - 11:09
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QUOTE (hcandersen @ Sat, 4 Jul 2020 - 11:04) *
..to which as far as they know they're perfectly entitled!

OP, don't sit your side of the wall and blame those on the other for not knowing what's on your side, they're not clairvoyant.

Write to them. And IMO, you can write in your own name because all you're doing is playing a straight bat and they are now engaging in extra-procedural measures. On ** my **** received a PCN for apparently overstaying permitted time at ****. She then received ***. I understand that she has also paid ***.

I only became aware of this situation recently via conversation with *** and I could see that my *** was not dealing well with the pressure created by these events. As I understand matters, she has not contacted you in writing to explain her circumstances despite these events occurring more than ** ago, I have therefore undertaken to do this for her to apprise you of the facts as she recalls them.

For information, she parked ******

and this is where we have a black hole info wise!

Pl fill it.

You don't need reams of law and procedure because both apply to facts. Give us the facts pl.


thank you for this advice, it sits very well with me so that's what i would like to do...

i am going over to see her now so i will question her about it some more as after looking at the letter from uk car park management and googling the address where it took place, it is definitely not Poundland, it looks like Sainsbury's car park and it says it was issued for not displaying a valid permit. i will post their latest correspondence and the info i get from her when i get home later...thanks everyone
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Umkomaas
post Sat, 4 Jul 2020 - 11:26
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QUOTE (chickofallchicks @ Sat, 4 Jul 2020 - 12:09) *
QUOTE (hcandersen @ Sat, 4 Jul 2020 - 11:04) *
..to which as far as they know they're perfectly entitled!

OP, don't sit your side of the wall and blame those on the other for not knowing what's on your side, they're not clairvoyant.

Write to them. And IMO, you can write in your own name because all you're doing is playing a straight bat and they are now engaging in extra-procedural measures. On ** my **** received a PCN for apparently overstaying permitted time at ****. She then received ***. I understand that she has also paid ***.

I only became aware of this situation recently via conversation with *** and I could see that my *** was not dealing well with the pressure created by these events. As I understand matters, she has not contacted you in writing to explain her circumstances despite these events occurring more than ** ago, I have therefore undertaken to do this for her to apprise you of the facts as she recalls them.

For information, she parked ******

and this is where we have a black hole info wise!

Pl fill it.

You don't need reams of law and procedure because both apply to facts. Give us the facts pl.


thank you for this advice, it sits very well with me so that's what i would like to do...

i am going over to see her now so i will question her about it some more as after looking at the letter from uk car park management and googling the address where it took place, it is definitely not Poundland, it looks like Sainsbury's car park and it says it was issued for not displaying a valid permit. i will post their latest correspondence and the info i get from her when i get home later...thanks everyone

UKCPM tend to specialise in residential parking situations, while not improbable, we see far fewer UKCPM cases in retail car parks and the term 'permit' isn't one I'd immediately associate with a retail setting.

That's not to say I'm right, but please check with your aunt if she visited/parked in a residential parking bay, just to be sure of exactly what we're dealing with.
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Jlc
post Sat, 4 Jul 2020 - 11:51
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Yes, permit does tend to imply residential.

They are the most litigious PPC - a court claim is quite likely.


--------------------
RK=Registered Keeper, OP=Original Poster (You!), CoFP=Conditional Offer of Fixed Penalty, NtK=Notice to Keeper, NtD=Notice to Driver
PoFA=Protection of Freedoms Act, SAC=Safety Awareness Course, NIP=Notice of Intended Prosecution, ADR=Alternative Dispute Resolution
PPC=Private Parking Company, LBCCC=Letter Before County Court Claim, PII=Personally Identifiable Information, SAR=Subject Access Request

Private Parking - remember, they just want your money and will say almost anything to get it.
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hcandersen
post Sat, 4 Jul 2020 - 16:32
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Permit?

Where does this come into the story:

my 82 year old disabled aunt received a ticket in Poundland car park for overstaying.
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Umkomaas
post Sat, 4 Jul 2020 - 18:07
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QUOTE (chickofallchicks @ Sat, 4 Jul 2020 - 12:09) *
QUOTE (hcandersen @ Sat, 4 Jul 2020 - 11:04) *
..to which as far as they know they're perfectly entitled!

OP, don't sit your side of the wall and blame those on the other for not knowing what's on your side, they're not clairvoyant.

Write to them. And IMO, you can write in your own name because all you're doing is playing a straight bat and they are now engaging in extra-procedural measures. On ** my **** received a PCN for apparently overstaying permitted time at ****. She then received ***. I understand that she has also paid ***.

I only became aware of this situation recently via conversation with *** and I could see that my *** was not dealing well with the pressure created by these events. As I understand matters, she has not contacted you in writing to explain her circumstances despite these events occurring more than ** ago, I have therefore undertaken to do this for her to apprise you of the facts as she recalls them.

For information, she parked ******

and this is where we have a black hole info wise!

Pl fill it.

You don't need reams of law and procedure because both apply to facts. Give us the facts pl.


thank you for this advice, it sits very well with me so that's what i would like to do...

i am going over to see her now so i will question her about it some more as after looking at the letter from uk car park management and googling the address where it took place, it is definitely not Poundland, it looks like Sainsbury's car park and it says it was issued for not displaying a valid permit. i will post their latest correspondence and the info i get from her when i get home later...thanks everyone



QUOTE (hcandersen @ Sat, 4 Jul 2020 - 17:32) *
Permit?

Where does this come into the story:

my 82 year old disabled aunt received a ticket in Poundland car park for overstaying.

As above .....
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hcandersen
post Sat, 4 Jul 2020 - 20:19
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Can't wait for the OP to give us the real facts!
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