Train station parking APCOA |
Train station parking APCOA |
Thu, 22 Mar 2018 - 18:43
Post
#1
|
|
Member Group: Members Posts: 18 Joined: 26 Feb 2009 Member No.: 26,578 |
I'm deeply annoyed by this and feel almost victimised.
I parked at an APCOA train station parking facility about 0830. Have used it before and used their automated payment system that has all my details. Went through the process. At the end the message said payment could not be made as their system was down and try again later. Had to get a train into London and was in all day meetings. Didnt get a chance to pay till my return leg. About 1630 I called and payment went through with no problems. Arrived at car about 1730 and ticket in place. I immediately appealed on grounds that their system was down and no offence has occurred as it was not my fault their system was down and I had paid the correct amount. Just had a letter saying my appeal failed. They are denying their system was down. Feels like they are calling me a liar but I know what I heard and it was a definitive message to try later. My options are pay £50, or appeal via POPLA but risk having to pay £85. |
|
|
Advertisement |
Thu, 22 Mar 2018 - 18:43
Post
#
|
Advertise here! |
|
|
|
Thu, 22 Mar 2018 - 21:30
Post
#2
|
|
Member Group: Members Posts: 488 Joined: 21 Aug 2016 Member No.: 86,563 |
Is this a Byelaws ticket or a breach of contract ticket? Please upload a photo of the ticket.
Also need to see the APCOA signage - can you upload a photo of that too please. |
|
|
Fri, 23 Mar 2018 - 07:31
Post
#3
|
|
Member Group: Members Posts: 28,687 Joined: 27 Nov 2007 Member No.: 15,642 |
Firstly, stop worrying. its APCOA; not known for trying their hand in court.
Secnodly if you write under a statement of truth that the system was down, it WAS DOWN until they prove otherwise. And even then as long as youre convincing youre likely to be believed over fakeable records! |
|
|
Sat, 24 Mar 2018 - 11:47
Post
#4
|
|
Member Group: Members Posts: 18 Joined: 26 Feb 2009 Member No.: 26,578 |
|
|
|
Sat, 24 Mar 2018 - 12:08
Post
#5
|
|
Member Group: Members Posts: 18 Joined: 26 Feb 2009 Member No.: 26,578 |
Firstly, stop worrying. its APCOA; not known for trying their hand in court. Secnodly if you write under a statement of truth that the system was down, it WAS DOWN until they prove otherwise. And even then as long as youre convincing youre likely to be believed over fakeable records! I agree. I'm incensed about this. As far as I'm concerned no offence occurred at all. Should I even engage with the POPLA process? I'm tempted to write to them essentially refusing to engage with their game and look forward to defending myself in a court. This post has been edited by tyler durden: Thu, 29 Mar 2018 - 20:16 |
|
|
Sat, 24 Mar 2018 - 12:38
Post
#6
|
|
Member Group: Members Posts: 4,126 Joined: 31 Jan 2018 Member No.: 96,238 |
The terms and conditions make no mention of a 30 minutes grace period
Even if they did, it's unreasonable to assume that a rail traveller jammed like a sardine in a carriage will be able to make a call, or that the phone signal in a moving train won't be interrupted You could use this argument with POPLA and point out that the payment was made before returning to the car POPLA will refuse the appeal because it's only interested in whether the parking notice was issued correctly - not whether the payment is legally owed You can then exercise your right to reject the decision that has cost APCOA £30+ for its greed |
|
|
Sat, 24 Mar 2018 - 12:50
Post
#7
|
|
Member Group: Members Posts: 41,510 Joined: 25 Aug 2011 From: Planet Earth Member No.: 49,223 |
The terms and conditions make no mention of a 30 minutes grace period There's one sign that does say 'Payment must be made immediately...' but this doesn't seem to form part of the signage forming the alleged contract... -------------------- RK=Registered Keeper, OP=Original Poster (You!), CoFP=Conditional Offer of Fixed Penalty, NtK=Notice to Keeper, NtD=Notice to Driver
PoFA=Protection of Freedoms Act, SAC=Safety Awareness Course, NIP=Notice of Intended Prosecution, ADR=Alternative Dispute Resolution PPC=Private Parking Company, LBCCC=Letter Before County Court Claim, PII=Personally Identifiable Information, SAR=Subject Access Request Private Parking - remember, they just want your money and will say almost anything to get it. |
|
|
Sat, 24 Mar 2018 - 13:07
Post
#8
|
|
Member Group: Members Posts: 4,126 Joined: 31 Jan 2018 Member No.: 96,238 |
It's even better
The sign says that the full terms and conditions are displayed at apcoa.co.uk The terms and conditions don't say that payment must be made immediately 2.6 In all other cases a binding agreement will exist between you and us when you take your parking ticket on entry to the Car Park unless you immediately exit from it. 3. Charges 3.1 The sums we charge for parking in the Car Park are displayed on the Tariff and we can change them at any time at our discretion. Any changes will not affect you if you have already booked or have taken a car parking ticket on entry to the Car Park. 3.2 In the event of any Pay Machine failure, you are responsible for finding a Pay Machine that works. 3.3 We can also collect the charges for parking at the exit of the Car Park as Vehicles leave. .... 4.3.2 Make use of a pay by phone service if it is shown as being available at the Car Park. This will be clearly displayed on notices at the Car Park. It is your responsibility to make sure the correct details are given as part of the payment transaction. Any failure by you to give the correct information could result in your permission to park not being correctly recorded and we will assume in such a case that you do not have a valid ticket to park at the Car Park, |
|
|
Wed, 28 Mar 2018 - 22:34
Post
#9
|
|
Member Group: Members Posts: 18 Joined: 26 Feb 2009 Member No.: 26,578 |
Do I have to go through the POPLA appeal?
Seems a pointless exercise if it will be declined. Or alternatively I could write to APCOA saying I am not engaging with further discussion on a matter which I see as closed, namely that no offence occurred because I parked and paid the correct fee. |
|
|
Thu, 29 Mar 2018 - 06:45
Post
#10
|
|
Member Group: Members Posts: 28,687 Joined: 27 Nov 2007 Member No.: 15,642 |
It wont be declined if you point out that the terms and conditions, as stated abvoe, do not require immediate payment. You also point out this is not relevant land so the keeper is not liable (unless the driver was identified)
You point out that the machiens were out of ction at the start hence the delay in making payment, bt that this was before you returned to the vehicle. |
|
|
Thu, 29 Mar 2018 - 08:05
Post
#11
|
|
Member Group: Members Posts: 4,126 Joined: 31 Jan 2018 Member No.: 96,238 |
Always appeal to POPLA where a railway ticket is concerned
APCOA will often No Contest and you win Have just noticed that you've left the POPLA code in your picture of the rejection letter If APCOA sees it, they can tie this thread to your case and will use any admissions they find in their evidence to POPLA |
|
|
Thu, 29 Mar 2018 - 09:59
Post
#12
|
|
Member Group: Members Posts: 3,124 Joined: 8 Feb 2013 Member No.: 59,842 |
QUOTE Have just noticed that you've left the POPLA code in your picture of the rejection letter If APCOA sees it, they can tie this thread to your case and will use any admissions they find in their evidence to POPLA Or you just might find that someone makes your POPLA appeal for you .....! |
|
|
Thu, 29 Mar 2018 - 20:21
Post
#13
|
|
Member Group: Members Posts: 18 Joined: 26 Feb 2009 Member No.: 26,578 |
Thanks. I have altered that.
Fundamentally I paid for parking. Their automated payment system did not process my payment and asked me to try again later. This is what I did - to the letter. There are a range of issues I will be appealing on and this post was just for advice on whether I had grounds or not. My sense is I do. |
|
|
Fri, 11 May 2018 - 08:53
Post
#14
|
|
Member Group: Members Posts: 18 Joined: 26 Feb 2009 Member No.: 26,578 |
My POPLA appeal was rejected. What now?
|
|
|
Fri, 11 May 2018 - 09:01
Post
#15
|
|
Member Group: Members Posts: 17,088 Joined: 8 Mar 2013 Member No.: 60,457 |
What was the response? COuld you post it up.
Just sit and wait to see what happens. |
|
|
Fri, 11 May 2018 - 11:15
Post
#16
|
|
Member Group: Members Posts: 56,198 Joined: 9 Sep 2003 From: Warwickshire Member No.: 317 |
And what was your POPLA appeal as you didn't bother to post it here for a review before sending it.
-------------------- There is no such thing as a law abiding motorist, just those who have been scammed and those yet to be scammed!
S172's Rookies 1-0 Kent Council PCN's Rookies 1-0 Warwick Rookies 1-0 Birmingham PPC PCN's Rookies 10-0 PPC's |
|
|
Sat, 12 May 2018 - 13:27
Post
#17
|
|
Member Group: Members Posts: 18 Joined: 26 Feb 2009 Member No.: 26,578 |
Sorry; didn’t post it as I worried they would be able to identify exactly who it’s coming from.
Is there anything further I should do? |
|
|
Sat, 12 May 2018 - 15:40
Post
#18
|
|
Member Group: Members Posts: 9,985 Joined: 20 Aug 2008 Member No.: 21,992 |
Sorry; didn’t post it as I worried they would be able to identify exactly who it’s coming from. Is there anything further I should do? Post it up, along with their response. We can highlight if they've gone wrong anywhere and if you might have cause to complain to the Lead Assessor, not that there's much chance of them re-assessing it, but it may give you reasons to send a letter to the PPC outlining why you're not going to accept the decision. It may also help others in a similar situation if we can learn why POPLA have made a rejection. I can't see why identifying where a POPLA appeal has come from would have disadvantaged you in any way. It happens on practically every other POPLA appeal thread on here all the time. This post has been edited by ManxRed: Sat, 12 May 2018 - 15:42 -------------------- Sometimes I use big words I don't understand in an effort to make myself sound more photosynthesis.
|
|
|
Mon, 14 May 2018 - 10:58
Post
#19
|
|
Member Group: Members Posts: 56,198 Joined: 9 Sep 2003 From: Warwickshire Member No.: 317 |
Sorry; didn’t post it as I worried they would be able to identify exactly who it’s coming from. Once they had seen your appeal anyway, how would that matter? -------------------- There is no such thing as a law abiding motorist, just those who have been scammed and those yet to be scammed!
S172's Rookies 1-0 Kent Council PCN's Rookies 1-0 Warwick Rookies 1-0 Birmingham PPC PCN's Rookies 10-0 PPC's |
|
|
Wed, 16 May 2018 - 23:02
Post
#20
|
|
Member Group: Members Posts: 18 Joined: 26 Feb 2009 Member No.: 26,578 |
|
|
|
Lo-Fi Version | Time is now: Thursday, 28th March 2024 - 22:16 |