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PPC Ticket Flow Charts - ANPR and Ticket, Applies to England, Wales, Scotland and Northern Ireland
emanresu
post Sat, 28 Sep 2013 - 08:32
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CHART 1: ANPR in England and Wales

The most common parking charge notice is one through ANPR in England and Wales. The laws are different in Scotland and
Northern Ireland and have their own system. Check your ticket against this





CHART 2: Paper Tickets in England and Wales

In addition to using ANPR some parking companies issue tickets. The timings are different in that they do not contact the Keeper until the 29th day and cannot contact the keeper for payment after 56 days.





CHART 3: ANPR in Scotland and Northern Ireland

In Scotland and Northern Ireland, ANPR tickets DO NOT have the "keeper liability" that tickets in England and Wales do as the laws are different.






CHART 4: Paper Tickets in Scotland and Northern Ireland

The same goes for paper tickets. No Keeper liability.






CHART 5: POPLA Process: England and Wales ONLY

Lastly if you have an ANPR or paper ticket in England and Wales and want to appeal a ticket, this is the process and the timings. PPC's are known to ignore these so you might want to print this process out and use it to check.

Don't forget that if you get a POPLA code, check to see if they have sent you a valid one, and use it within the > 28 day time scale set.




Note: All copyright acknowledged.

Edit: In the POPLA flowchart it shows the "mitigation" route which is something that is NOT in the legislation but has been requested by the Secretary of State. We have never seen a POPLA appeal referred back for mitigation so it is best to assume that "mitigation" does not apply.

This post has been edited by Fredd: Sat, 21 Oct 2017 - 09:58
Reason for edit: Edited to replace flowcharts with versions in Post #12


--------------------
Where there is a claim - there is a counterclaim.
Are Parking companies misusing your personal data or interfering with your lease? Counterclaims are only £25. Makes them sit up and take notice. For leaseholds, join in the Managing agents too. Since the purpose of these claims is to frighten you, give them something to be frightened of.
Subject Access Requests to the DVLA?Find out who accessed your data and when. Try SubjectAccess.Requests@dvla.gsi.gov.uk. [Apologies if it does not work]
Double Dip / ANPR FaultsThe BPA Report on ANPR Double Dips is here. Ideal case for a counterclaim (see above).
Daily Court List. See who is doing what and where here
Printing and posting Witness Statements. Easy and cheap way DoxDirect
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post Sat, 28 Sep 2013 - 08:32
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Quicksilver
post Sat, 28 Sep 2013 - 09:59
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Are these flow charts from a PPC website or did you fabricate them by yourself?

Q.
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Lynnzer
post Sat, 28 Sep 2013 - 13:43
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QUOTE (Quicksilver @ Sat, 28 Sep 2013 - 10:59) *
Are these flow charts from a PPC website or did you fabricate fascinate them by yourself?

Q.

commendable stuff

This post has been edited by Lynnzer: Sat, 28 Sep 2013 - 13:45


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Vinesh Patel
post Sat, 28 Sep 2013 - 16:52
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Imperial is a trading style of NCP.
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Salmosalaris
post Sat, 28 Sep 2013 - 16:58
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interesting they admit in Scotland / NI if the RK refuses to name the hirer or driver ( rather than ignore ) the PCN is actually cancelled.

This post has been edited by Salmosalaris: Sat, 28 Sep 2013 - 17:01


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Note, I am not legally qualified and not offering legal advice .Liability for application of anything I say lies with the reader
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Glacier2
post Sun, 29 Sep 2013 - 13:31
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So a letter from the RK saying I was not the driver and I am not telling you will get the invoice cancelled?

That is dynamite if true.
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Salmosalaris
post Mon, 30 Sep 2013 - 11:57
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Or even just a letter refusing to identify the driver .
I suppose they know they're buggered and up against someone who won't give in to their pitiful maildrop


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Rhothgar_Den_Vik...
post Mon, 30 Sep 2013 - 14:33
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Nice piece of work! Thank you.


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m7891
post Tue, 8 Oct 2013 - 18:05
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QUOTE (Salmosalaris @ Mon, 30 Sep 2013 - 12:57) *
Or even just a letter refusing to identify the driver .
I suppose they know they're buggered and up against someone who won't give in to their pitiful maildrop

Something similar to an email my brother sent to a well-known ANPR company (brother is RK of the car and got the invoice through the post), perhaps:

Some parts changed to avoid Google.

QUOTE
Dear Athena ANPR

Your ref: xxxxxxxxx
Our ref: xxxxxxxx

Thank you for your correspondence of xxxxx, requesting the name of the driver of vehicle xxxxxxx ("the vehicle") between xxxxxx onxxxxxx

Having considered your request, I have decided to decline to offer you the details of the driver. The reasons for this are detailed below:

In your correspondence, you allege that the driver of the vehicle "exceeded free parking duration at [location]". You then go on to state that "the terms and conditions of the car park are clearly displayed on signs in prominent places".

Unfortunately, you have provided no evidence of these. Two photographs of the vehicle are provided, however neither show it definitively in the location you allege. Furthermore, without a copy of the "terms and conditions" you claim exist, I am not satisfied the driver breached them.

I therefore reject this request.

This decision can be appealed. If you wish to appeal, you must do so within 14 days of the date of delivery of this rejection. The date of delivery is deemed to be xxxx.

All appeals must be made either in writing to:

xxxxx

or by email to xxxxxxx

Please note that all appeals are subject to a £50 Appeal Registration Fee (ARF) that, by submitting an appeal, you agree to pay. The ARF must be paid at the time the appeal is registered, either by cheque (payable to xxx and sent to the above address) or via PayPal, to the above email address. Any appeals received without the relevant ARF will not be considered, but the ARF will remain payable, along with a £10 administration charge; an invoice for £60 will subsequently be issued. Failure to pay this invoice may result in your case being transferred to a debt collection company or to further legal proceedings where additional costs could be incurred.

For the avoidance of doubt, any correspondence received from yourselves (Athena ANPR Ltd) or by agents acting on your behalf (including, but not limited to, debt collection companies) by either post or email will be considered as an appeal and thus subject to the ARF that, by submitting said appeal, you will (per the terms stated above) have agreed to pay. The one and only exception is an automated acknowledgement of this correspondence.

For the further avoidance of doubt, the ARF is non-refundable, regardless if the appeal is accepted or rejected.

Yours sincerely,

Registered Keeper


Sufficed to say, he heard nothing from them - not least because if their "charge" has legal standing, so does his "Appeal Registration Fee"...

This post has been edited by m7891: Tue, 8 Oct 2013 - 19:31
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emanresu
post Tue, 8 Oct 2013 - 18:19
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Nice one.

A variant known in Contract Law as "battle of the forms"

See here:

http://en.wikipedia.org/wiki/Offer_and_acceptance


--------------------
Where there is a claim - there is a counterclaim.
Are Parking companies misusing your personal data or interfering with your lease? Counterclaims are only £25. Makes them sit up and take notice. For leaseholds, join in the Managing agents too. Since the purpose of these claims is to frighten you, give them something to be frightened of.
Subject Access Requests to the DVLA?Find out who accessed your data and when. Try SubjectAccess.Requests@dvla.gsi.gov.uk. [Apologies if it does not work]
Double Dip / ANPR FaultsThe BPA Report on ANPR Double Dips is here. Ideal case for a counterclaim (see above).
Daily Court List. See who is doing what and where here
Printing and posting Witness Statements. Easy and cheap way DoxDirect
What is court like. A District Judge's view
Go to the top of the page
 
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Albert Ross
post Thu, 21 Nov 2013 - 21:06
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Parking Charge Notice & Vehicles on Hire
I think the flow charts; with respect to hire vehicles, above are not correct in the way that charge notices are timed.
A Hire Company when it receives the Notice to Keeper, has the usual limits (28 days) to respond naming the driver [Hirer]
When a PPC receives the Notice stating that it is a Hire vehicle, it is required within 21 days to issue a notice to Hirer, and provide the hirer with:

14.2(a) a copy of the Notice to Keeper
13.2(a) a copy of the statement from the hire company (confirming that at the relevant time that it was a vehicle on hire) *Named Person*
13.2(b)a copy of the Hire Agreement
*13.3(a)* a copy of the Clause that the hirer [Named Person] will be liable for all Charges
14.5 And the Notice to Hirer.
Protection of Freedoms Act 2012
A Hirer also has only has 21 Days to respond.14.5©

So a valid (ANPR) Notice can take up 63 days to arrive. Although it will only be valid if Notice to hirer is delivered within the 21 days of PPC receiving a statement from the hire company.


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emanresu
post Thu, 30 Jan 2014 - 08:49
Post #12


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Could the mods add this back to post # 1? Thanks

CHART 1: ANPR in England and Wales

The most common parking charge notice is one through ANPR in England and Wales. The laws are different in Scotland and
Northern Ireland and have their own system. Check your ticket against this






CHART 2: Paper Tickets in England and Wales

In addition to using ANPR some parking companies issue tickets. The timings are different in that they do not contact the Keeper until the 29th day and cannot contact the keeper for payment after 56 days.





CHART 3: ANPR in Scotland and Northern Ireland

In Scotland and Northern Ireland, ANPR tickets DO NOT have the "keeper liability" that tickets in England and Wales do as the laws are different.





CHART 4: Paper Tickets in Scotland and Northern Ireland

The same goes for paper tickets. No Keeper liability.






CHART 5: POPLA Process: England and Wales ONLY

Lastly if you have an ANPR or paper ticket in England and Wales and want to appeal a ticket, this is the process and the timings. PPC's are known to ignore these so you might want to print this process out and use it to check.

Don't forget that if you get a POPLA code, check to see if they have sent you a valid one, and use it within the ] 28 day time scale set.





Note: All copyright acknowledged.

Edit: In the POPLA flowchart it shows the "mitigation" route which is something that is NOT in the legislation but has been requested by the Secretary of State. We have never seen a POPLA appeal referred back for mitigation so it is best to assume that "mitigation" does not apply.


--------------------
Where there is a claim - there is a counterclaim.
Are Parking companies misusing your personal data or interfering with your lease? Counterclaims are only £25. Makes them sit up and take notice. For leaseholds, join in the Managing agents too. Since the purpose of these claims is to frighten you, give them something to be frightened of.
Subject Access Requests to the DVLA?Find out who accessed your data and when. Try SubjectAccess.Requests@dvla.gsi.gov.uk. [Apologies if it does not work]
Double Dip / ANPR FaultsThe BPA Report on ANPR Double Dips is here. Ideal case for a counterclaim (see above).
Daily Court List. See who is doing what and where here
Printing and posting Witness Statements. Easy and cheap way DoxDirect
What is court like. A District Judge's view
Go to the top of the page
 
+Quote Post
LikeCooking
post Mon, 23 Jun 2014 - 22:40
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Hi - thank you for these flow charts.

Looking at Chart 1

If a Notice to Keeper is dated on the 5th June, what is the expected date of delivery?
I read in the Protection of Freedom Act this should be on the second working day after the day on which it is posted.
Would this be 7th June which is a Saturday or would this be assumed to be 9th June which is a Monday?

When 14 days has expired the PPCs like to send a reminder.
Should that be 14 days from the date on the letter or 14 days from when the notice is assumed to be delivered?
Hence would it be expected for a PPC to send a notice dated 19th June or 21st June or 23rd June?

Ta LC
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Harryd
post Mon, 21 Sep 2015 - 18:14
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The images in the first post are broken. Should I use the flow charts from post #12?
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Albert Ross
post Mon, 21 Sep 2015 - 19:06
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QUOTE (Harryd @ Mon, 21 Sep 2015 - 19:14) *
The images in the first post are broken. Should I use the flow charts from post #12?

It would depend upon where you are England + Wales [Scotland N Ireland] and whether it is a hire/lease vehicle.
Or wheher it is a window sticky or ANPR through the Post.
Start a new topic and we can assist with where you are at in the process.

Although there are some operators that outsource back office recovery methods. issue [Allegedly] a ticket then outsource everything else, like NTK and Appeals to a Debt Collection Agent.


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Harryd
post Mon, 21 Sep 2015 - 21:40
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QUOTE (Albert Ross @ Mon, 21 Sep 2015 - 20:06) *
QUOTE (Harryd @ Mon, 21 Sep 2015 - 19:14) *
The images in the first post are broken. Should I use the flow charts from post #12?

It would depend upon where you are England + Wales [Scotland N Ireland] and whether it is a hire/lease vehicle.
Or wheher it is a window sticky or ANPR through the Post.
Start a new topic and we can assist with where you are at in the process.

Although there are some operators that outsource back office recovery methods. issue [Allegedly] a ticket then outsource everything else, like NTK and Appeals to a Debt Collection Agent.


Great info. Thanks very much Albert
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