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Suspicious Email...., not sure exactly where to post this as its so vague
Twiggywales
post Mon, 23 Jul 2018 - 19:11
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Hi,

I just received this email, I have had no paper correspondence and every time I try to call the number it got to a voice message saying all lines are busy and to try again. it seems very vauge, no names, no gender, no clarification on offence. I am always a bit wary with things like this.....

Does anyone know if this is legitimate and something to worry about or a scam or something?



QUOTE
From: Recovery Parking Warrants / Gwarantau Parcio Adennill <RecoveryParkingWarrants@cardiff.gov.uk>
Date: 23 July 2018 at 08:50:38 BST
To: undisclosed-recipients:;
Subject: Parking Fine / Traffic Offence(s)
Dear Sir/Madam

Re: Parking Fine / Traffic Offence(s)

A Notice of Enforcement letter was issued on (09/07/2018) to address an outstanding Parking/ Moving Traffic Fine.

We are contacting you as your details have been linked to this fine.

For data protection we are unable to divulge any further details, please therefore call our offices on 02920871280 so that the matter can be discussed in more detail.

Please be advised that if the debt is left unpaid, an Enforcement Agent will visit and may seize your belongings. These belongings may then be sold to pay the money that is owed.

These actions will incur further costs;

£235.00 + 7.5% on debts over £1500.00 if it is necessary for an Enforcement Agent to call at your property.
£110.00 + 7.5% on debts over £1500.00 if it is necessary for goods to be removed or sold.

***Please ignore this email if you have already addressed this matter within the last 7 days***



Yours faithfully

Cardiff County Council
Recovery Section

Cyngor Dinas Caerdydd/ For City of Cardiff Council
Gwasanaethau Corfforaeth/ Corporate Services
Blwch SP 9000/ PO Box 9000
Caerdydd/ Cardiff
CF10 3WD
E-bost /Email: RecoveryParkingWarrants@cardiff.gov.uk
Ffôn/ Tel: 02920871280
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Slapdash
post Mon, 23 Jul 2018 - 19:25
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It has the hallmarks of a scam.

1. Multiple recipients.
2. Vagueness. Dear sir/madam. Parking/moving traffic

Tour maul client may allow you to look at the mail headers and routing. Rhat may help.

Do not call the number. They have a switchboard.
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The Slithy Tove
post Mon, 23 Jul 2018 - 19:40
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QUOTE (Slapdash @ Mon, 23 Jul 2018 - 20:25) *
It has the hallmarks of a scam.

1. Multiple recipients.
2. Vagueness. Dear sir/madam. Parking/moving traffic

Tour maul client may allow you to look at the mail headers and routing. Rhat may help.

Do not call the number. They have a switchboard.

I've said as much in the parallel thread on MSE, including lack of any kind of reference number or way of identifying the alleged offence. What's more the phone number doesn't appear on any reverse lookups, as a genuine one would. I bet that email address would bounce if tried (again, a search comes up with no hits apart from the MSE thread).
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StuartBu
post Mon, 23 Jul 2018 - 19:48
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Tear it up or shred it and bin it. It is shouting JUNK .. the words , wording and everything about it smells
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John U.K.
post Mon, 23 Jul 2018 - 21:00
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Do not click on any links and do not use the reply button.
Forward the e-mail to phishing@cityoflondon.police.uk
Then
Delete it from your system - Inbox, sent items, and empty Deleted Items folder

Do not phone the number - it may be diverting to high-paid line.


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Steve_999
post Mon, 23 Jul 2018 - 21:17
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QUOTE (John U.K. @ Mon, 23 Jul 2018 - 22:00) *
. . . . .

Do not phone the number - it may be diverting to high-paid line.


. . . which wouldn't cost you a penny more than calling the number as shown!
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Neil B
post Mon, 23 Jul 2018 - 21:35
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Seems very dangerous to me to be advising someone to treat something as 'junk' when it's quoting correct amounts,
correct document title, correct procedure, etc.

I think you'll find it's from 'Excel Civil Enforcement'.

Try their head office for help - 0845 370 7775

Also try Cardiff City Council and ask if they have such a 'Recovery' section.
DO NOT give your address, at the mo.

--
The further explanation for lack of content is possibly fears of GDPR, founded or otherwise.

Should be moved back to decrim section.

This post has been edited by Neil B: Mon, 23 Jul 2018 - 21:43


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QUOTE (DancingDad @ Fri, 11 May 2018 - 12:30) *
Neil is good at working backwards.

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StuartBu
post Mon, 23 Jul 2018 - 21:51
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QUOTE (John U.K. @ Mon, 23 Jul 2018 - 22:00) *
Do not click on any links and do not use the reply button.
Forward the e-mail to phishing@cityoflondon.police.uk
Then
Delete it from your system - Inbox, sent items, and empty Deleted Items folder

Do not phone the number - it may be diverting to high-paid line.


It gets answered as Cardiff Councils recovery dept in English then in Welsh so maybe is legit but who knows ?

QUOTE (Neil B @ Mon, 23 Jul 2018 - 22:35) *
Seems very dangerous to me to be advising someone to treat something as 'junk' when it's quoting correct amounts,
correct document title, correct procedure, etc.


Who says the amounts are correct .....unless I have missed something or does the MSE thread give more details
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southpaw82
post Mon, 23 Jul 2018 - 22:01
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QUOTE (Neil B @ Mon, 23 Jul 2018 - 22:35) *
Should be moved back to decrim section.

Only if it’s genuine.


--------------------
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Any comments made do not constitute legal advice and should not be relied upon. No lawyer/client relationship should be assumed nor should any duty of care be owed.
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Neil B
post Mon, 23 Jul 2018 - 22:14
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QUOTE (StuartBu @ Mon, 23 Jul 2018 - 22:51) *
Who says the amounts are correct

Me

(and the applicable legislation)


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QUOTE (DancingDad @ Fri, 11 May 2018 - 12:30) *
Neil is good at working backwards.

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mickR
post Mon, 23 Jul 2018 - 22:25
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QUOTE (StuartBu @ Mon, 23 Jul 2018 - 22:51) *
QUOTE (John U.K. @ Mon, 23 Jul 2018 - 22:00) *


Do not phone the number - it may be diverting to high-paid line.


It gets answered as Cardiff Councils recovery dept in English then in Welsh so maybe is legit but who knows ?


It's unlikely to answer with "Cardiff parking scam line"

I've had a very very similar email from a local authority near me which I quickly concluded was a scam. Again extremely vague some spelling mistakes and the phone numver did not come up as a local authority in Google. Forwarded to phishing scam and Deleted it. not heard anything since.
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StuartBu
post Mon, 23 Jul 2018 - 23:08
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QUOTE (mickR @ Mon, 23 Jul 2018 - 23:25) *
QUOTE (StuartBu @ Mon, 23 Jul 2018 - 22:51) *
QUOTE (John U.K. @ Mon, 23 Jul 2018 - 22:00) *


Do not phone the number - it may be diverting to high-paid line.


It gets answered as Cardiff Councils recovery dept in English then in Welsh so maybe is legit but who knows ?


It's unlikely to answer with "Cardiff parking scam line"

I've had a very very similar email from a local authority near me which I quickly concluded was a scam. Again extremely vague some spelling mistakes and the phone numver did not come up as a local authority in Google. Forwarded to phishing scam and Deleted it. not heard anything since.


We don't even know if the OP had anything prior to getting this email...until he/she comes back and tells us more we'll never know .
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Slapdash
post Tue, 24 Jul 2018 - 05:44
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Somebody posted that the amounts etc are correct. I would expect that.

Also it would, in some cases, be possible for a local authority to tie back a keeper name/address to an email address. But this may well be overstepping the mark in terms of data usage.

But is ignoring and hearing nothing wise ? No.

In the unlikely event that it is genuine what is eventually heard is likely to be a world of pain.

But certainly trying to get confirmation from the authority that it is nothing to do with them is an unwelcome distraction.

Perhaps forward email to the published address for parking enquiries.

At least, should it be real, it would provide some evidence of diligence which might he better than "it looked scammy so I ignored it".

This post has been edited by Slapdash: Tue, 24 Jul 2018 - 05:46
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ManxRed
post Tue, 24 Jul 2018 - 08:54
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It looks genuine to me.

The number looks to be from within a DDI range in which other numbers are genuine and advertised on Cardiff Council's website. The chances of someone gaining control of that number to advertise as part of a scam is slim to none.

Why not contact the Council via an advertised contact number and ask them if you can speak to the department on the email?


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Lodesman
post Tue, 24 Jul 2018 - 09:00
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I am still concerned that the email stands on its own with no formal paperwork in the offing.

ManxRed's advice regarding calling the council and asking to be put through to the relevant department seems sensible.

As it is still relatively close to the 'offence' date I am very suspicious that anyone would resort to a 'hurry up' email now.

For example, where did they get your email address ?

Call the council and query it.

This post has been edited by Lodesman: Tue, 24 Jul 2018 - 09:32
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Fredd
post Tue, 24 Jul 2018 - 09:53
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Should this turn out to be genuine then it would be very interesting to ask them where they got hold of the OP's email address and what explicit consent they were relying on for its retention and use for this purpose - particularly since they're so concerned about data protection. Honestly, BCCing the recipient of a personalised email - how scammy does that make it look?


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Neil B
post Tue, 24 Jul 2018 - 10:29
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QUOTE (Lodesman @ Tue, 24 Jul 2018 - 10:00) *
I am still concerned that the email stands on its own with no formal paperwork in the offing.


Statutory notices can't be served by e-mail.

This points very clearly to there being an outstanding traffic debt due to a change of address and,
since bailiffs have 'tracing' depts, it's a method of contact with the likely aim of establishing the
new address of the debtor.

In fact, contrary to the suggestions to ignore, everything about it makes sense.

As several of us have said, chew it and see.

QUOTE (Lodesman @ Tue, 24 Jul 2018 - 10:00) *
As it is still relatively close to the 'offence' date I am very suspicious that anyone would resort to a 'hurry up' email now.

It doesn't mention one !


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QUOTE (DancingDad @ Fri, 11 May 2018 - 12:30) *
Neil is good at working backwards.

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Neil B
post Tue, 24 Jul 2018 - 10:51
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QUOTE (Fredd @ Tue, 24 Jul 2018 - 10:53) *
Should this turn out to be genuine then it would be very interesting to ask them where they got hold of the OP's email address and what explicit consent they were relying on for its retention and use for this purpose - particularly since they're so concerned about data protection. Honestly, BCCing the recipient of a personalised email - how scammy does that make it look?

+1

and as I remain convinced there's a genuine debt behind this then, if OP actually makes contact, how will they
manage to share the essential debt info with a phone caller?

It's very clever; they are going to use the law to prise an address because that's the only way they can release the info -
I think?
OP only needs PCN number to get started.

Then again -
how could they accept an address given by such a phone call?

TILT.


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QUOTE (DancingDad @ Fri, 11 May 2018 - 12:30) *
Neil is good at working backwards.

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Trampilot
post Tue, 24 Jul 2018 - 14:10
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First question I ask myself about spam and phishing:

How did they get my email address. The answer will usually tell you if its genuine or not.

The phone number is interesting though. I'd call the council reception and ask them if its genuine.



This post has been edited by Trampilot: Tue, 24 Jul 2018 - 14:12
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Neil B
post Tue, 24 Jul 2018 - 14:39
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QUOTE (Trampilot @ Tue, 24 Jul 2018 - 15:10) *
The phone number is interesting though. I'd call the council reception and ask them if its genuine.

So that's, like, how many of us now?

Shame that the last advice the OP read was. "tear it up and shred it", potentially costing them £235 and maybe another £110,
as well as heartache, inconvenience and lost earnings.



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QUOTE (DancingDad @ Fri, 11 May 2018 - 12:30) *
Neil is good at working backwards.

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