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Merry Fiddlers Pub Car Park, Epping - CEL issue PCN despite giving number plate upon arrival . . .
Eggster
post Thu, 11 Jan 2018 - 15:41
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Hello all,

CEL again - this time we parked at the Merry Fiddlers pub which is CEL monitored, but registered the vehicle number plate with the lady behind the bar who entered it on her iPad-type thing & thought no more of it.

However, I've received a PCN demanding the £60/100 as per usual. I can only think that the registration was entered inaccurately - any thoughts or advice on this one please?

Frustrated as I'd hired a car for my parents who live in the USA to visit their haunts in days gone by & CEL strike again!

Offence occurred on 09/12/17
PCN Raised 15/12/17
Letter received from Europcar (vehicle hire company) on 05/01/18.

Many thanks
Tim

This post has been edited by Eggster: Sat, 13 Jan 2018 - 10:47
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post Thu, 11 Jan 2018 - 15:41
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Eggster
post Sat, 17 Feb 2018 - 15:07
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Well well well - thank you all for your proven advice - as this arrived this morning . . .



Seems CEL have cancelled the PCN.

So again - THANK YOU!

Now on to Europcar to get my £40 'admin fee' returned . . .

A Very Merry Weekend to all
T

This post has been edited by Eggster: Sat, 17 Feb 2018 - 15:08
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ostell
post Sat, 17 Feb 2018 - 15:19
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A copy of that cancellation notice would help with Europcar.
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Eggster
post Sun, 18 Feb 2018 - 10:42
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Yes ostell, I Emailed them this along with a scan of the notice:

Hello there,

As requested I have now received confirmation that my parking charge notice has been cancelled & I attach a scan of the letter I received this morning from the company themselves.

I believe you initially received an invoice from CEL & they cannot, in any way, be considered an authority, so I ask for a full refund of the £40.00 administration fee please.

Yours sincerely

- - - - -
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bearclaw
post Mon, 19 Feb 2018 - 10:19
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QUOTE (Eggster @ Sat, 17 Feb 2018 - 15:07) *
Well well well - thank you all for your proven advice - as this arrived this morning . . .



Seems CEL have cancelled the PCN.

So again - THANK YOU!

Now on to Europcar to get my £40 'admin fee' returned . . .

A Very Merry Weekend to all
T


Id be really annoying to CEL and insist on a correctly signed letter - anything to cause them a bit of greif.

Europcars last rental terms that I signed for made allowances for fines and penalites - not invoices so unless they've changed you should be able to require them to refund if they dont play ball.

This post has been edited by bearclaw: Mon, 19 Feb 2018 - 10:19
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Eggster
post Tue, 27 Mar 2018 - 10:41
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GREAT NEWS!

Not only have CEL cancelled the PCN but Europcar have refunded me the £40 admin fee too :-)

So, upshot is when receiving a PCN on a hire vehicle to wait until you receive the PCN in YOUR name before acting, then following advice in this thread.

Many many thanks to all involved
T
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ManxRed
post Tue, 27 Mar 2018 - 11:25
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Well done!


--------------------
Sometimes I use big words I don't understand in an effort to make myself sound more photosynthesis.
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Redivi
post Tue, 27 Mar 2018 - 12:00
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Excellent news

A rare credit to Europcar for taking the right approach (although the £40 charge was grossly excessive in the first place)
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