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***IMPORTANT*** Hotmail/outlook.com/Live/MSN users, Emails being blocked
Fredd
post Wed, 14 Oct 2015 - 15:13
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This applies to anyone registered (or trying to register) with one of the free Microsoft-owned email services listed in the title, such as Hotmail. If you use a different email provider then you are not affected and can ignore this post.

Forum emails sent to affected addresses are currently being blocked, on the erroneous grounds that they are suspected of being spam messages. This will prevent you from registering on the forums using one of those email addresses, resetting your password, or receiving topic subscription, forum subscription or personal message notifications, or direct emails from Pepipoo - basically anything that involves an email sent to you from our server.

We are attempting to resolve this issue with Microsoft, but in the meantime the only workaround is to change your registered email address to one from a less trigger-happy email provider.

The root cause of this problem is that roughly 1% of forum emails to Hotmail and other Microsoft-owned addresses are being flagged by their recipients as spam. As a result our mail server has been blacklisted by Microsoft. Needless to say we never send spam emails to our members, so flagging them as such is thoroughly unhelpful not only to us, but also all the other uses of those email services who now find that their forum accounts aren't operating as they should. If you find that you're receiving forum emails that you know longer wish to receive then your first port of call should be your Control Panel (follow the link to My Controls at the top of any forum page). If that doesn't do the trick then by all means email webmaster@pepipoo.com and I'll help sort it out for you.

This thread will be updated when the problem is resolved.


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Fredd

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post Wed, 14 Oct 2015 - 15:13
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ConfusedDaze
post Mon, 18 Apr 2016 - 18:54
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Hi Fredd,

Have you been here;

http://mail.live.com/mail/postmaster.aspx

Direct Contact Support URL:
http://go.microsoft.com/fwlink/?LinkID=614866

Direct Junk Mail Opt In Program:
https://support.msn.com/eform.aspx?productK...&ct=eformts

Another link on this page to sender support:
https://postmaster.live.com/snds/index.aspx?wa=wsignin1.0




Thanks.

This post has been edited by ConfusedDaze: Mon, 18 Apr 2016 - 19:00


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CD
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NDALN
post Mon, 29 May 2017 - 16:32
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Would it not be a good idea to put this on the registration page or maybe detect one of those domains and then warn the user. Just spent an hour waiting and retrying to get a message to my hotmail address.
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Fredd
post Tue, 30 May 2017 - 14:51
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QUOTE (NDALN @ Mon, 29 May 2017 - 17:32) *
Would it not be a good idea to put this on the registration page or maybe detect one of those domains and then warn the user. Just spent an hour waiting and retrying to get a message to my hotmail address.

Fair point; a warning's been added to the registration form until such time as this issue is resolved.

Edited to add:
Since adding the warning on the registration page, attempts to register using those domains have reduced, but have still been averaging two a day. Oh well...

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Regards,
Fredd

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