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Barnet Hospital - Parking Eye Charge Notice, 3 minutes overstay waiting for elderly patient discharge
momente
post Sat, 23 Jun 2018 - 17:50
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Hi, I arrived to the parking lot at 16:41:56 and left the car park 18:55:51.
I waited at least 10 minutes till I found parking.
I was going to pick up an elderly patient friend who was supposed to be discharged. After waiting for medical results, that took longer than expected, the patient was not able to be discharged and I left promptly.
I understand that there are 10 minutes grace for leaving the car park.
Can they charge me £100 for a 3 minutes delay in these circumstances when I was waiting for a patient to be discharged?
Thanks in advance
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post Sat, 23 Jun 2018 - 17:50
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SchoolRunMum
post Sat, 23 Jun 2018 - 19:22
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No they can't, but they will.

Complain to PALS* of course, as your Plan A, like you find on every Hospital thread.

Then appeal/POPLA is Plan B as per all the other ParkingEye threads, almost all won.



*Google it
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King312
post Sat, 23 Jun 2018 - 22:41
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A ticket for a 3 minute overstay, that is outrageous. Did PALS help you out or did you have to take it to POPLA. Hope it works out.

If you do end up going to POPLA, make sure to contact the local newspaper, name and shame the company for not resolving it at a local appeal stage. Given what is written in the newbie stage, after contacting PALS, wait till they send you a NTK before appealing locally, make them pay to quote 'I, Daniel Blake'
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I-LOV-MONEY
post Sun, 24 Jun 2018 - 15:04
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SRM you will probably know. Presuming the camera pick you up as you arrive and registers when you left, how do they know you had a 10 minute wait before parking? It could be that. for some reason, you didn't go straight to the parking meter to buy a ticket, rather than waiting for a parking space to become available. They don't know why the OP was visiting; it could be that they were waiting because they were early for an appointment so didn't pay the meter till nearer the time of the appointment.


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Kryten 4000
post Sun, 24 Jun 2018 - 16:42
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This is one of the (many) problems with ANPR - it doesn't take account of the time between entering site and the parking event starting or the time leaving site at the end.

Queueing to park/looking for a parking space is not parking. Similarly queuing to leave site is not parking.

Grace periods are meant to ensure that drivers are not unfairly penalised, but of course the parking companies start and stop the clock as the vehicle passes the cameras.

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Jlc
post Sun, 24 Jun 2018 - 17:39
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QUOTE (Kryten 4000 @ Sun, 24 Jun 2018 - 17:42) *
...but of course the parking companies start and stop the clock as the vehicle passes the cameras.

Indeed, it's an extremely blunt weapon but it's all they have and will they accept an appeal? (Clue: upholding appeals doesn't generate much income especially as they don't have to)

Unfortunately, PE seem to be extremely litigious with their hospital contracts but I'd fight this one to the end. POPLA only seem to concern themselves in whether the 'charge was issued correctly' and not actually if it's due. Sadly, POPLA will likely uphold such an appeal. It's scandalous in such marginal cases, clearly where the driver has not really breached the parking time.

The issue is they claim the period started at the perimeter before the contract can be formed!

This post has been edited by Jlc: Sun, 24 Jun 2018 - 17:41


--------------------
RK=Registered Keeper, OP=Original Poster (You!), CoFP=Conditional Offer of Fixed Penalty, NtK=Notice to Keeper, NtD=Notice to Driver
PoFA=Protection of Freedoms Act, SAC=Safety Awareness Course, NIP=Notice of Intended Prosecution, ADR=Alternative Dispute Resolution
PPC=Private Parking Company, LBCCC=Letter Before County Court Claim, PII=Personally Identifiable Information, SAR=Subject Access Request

Private Parking - remember, they just want your money and will say almost anything to get it.
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Redivi
post Sun, 24 Jun 2018 - 22:00
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I've seen a reply to a defence where ParkingEye has told the court that the paid for period expires at the time calculated from entry, not at the time printed on the ticket

It raises an obvious question :
Why print a time on the ticket at all if it's going to cause confusion ?
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I-LOV-MONEY
post Sun, 24 Jun 2018 - 22:23
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But surely this just adds to unfairness, because as discussed you can be sometime circling the car parking areas looking for a space to park in. The way Barnet Hospital car parks are laid out is that there is a central road, and two columns of parking either side. The 'problem' is that if you spot a space on the opposite side to where you are, you have to go to the top or bottom of the central road to get to the other side, by which time somebody has come in and spotted the space and gone straight there.


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momente
post Mon, 25 Jun 2018 - 10:24
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Thanks everybody. I am working on it and will come back as soon as I get more info.
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The Rookie
post Mon, 25 Jun 2018 - 11:06
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QUOTE (Jlc @ Sun, 24 Jun 2018 - 18:39) *
Sadly, POPLA are unlikely to uphold such an appeal.

FTFY


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