Ealing council junk mail, junk mail |
Helping the motorist get justice 
Helping the motorist get justice
Ealing council junk mail, junk mail |
 Mon, 29 Jun 2020 - 17:30
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New Member Group: Members Posts: 1 Joined: 29 Jun 2020 Member No.: 109,006  |
Hi,
I have been waiting since June 10 for my online account to allowed the option for a resident parking permit. A person needs to click allow on my account. After 9 days I made a complaint and just received a reply 19 days after my initial email a reply stating my email had not been replied to due to it being put in Ealing councils junk mail??? and that I should phone and leave a message??? Is this normal? Quite shocked that Ealing council even admitted this or a lie? I received the below response, so how did it end up in the junk mail? **** THIS IS AN AUTOMATED RESPONSE - PLEASE DO NOT RESPOND TO IT **** Thank you for your email. We will respond to you as soon as possible. Funny that parking wardens are still working and have no problem handing out tickets. |
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Mon, 29 Jun 2020 - 17:30
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 Advertise here! |
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Tue, 30 Jun 2020 - 11:28
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#2
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Member Group: Members Posts: 38,007 Joined: 3 Dec 2010 Member No.: 42,618 |
I've asked for this thread to be moved to the flame pit, as it doesn't appear to relate to a live PCN. Post up a screenshot from your online account, a copy of your complaint, and their response.
-------------------- If you would like assistance with a penalty charge notice, please post a thread on https://www.ftla.uk/index.php
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Tue, 30 Jun 2020 - 17:09
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#3
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Member Group: Members Posts: 287 Joined: 10 Jul 2010 Member No.: 38,890 |
I'm afraid local authority email accounts get just as much junk, if not more than ordinary email accounts. Voice of experience.
Believe our LA has customer care standards which say emails should be responded to within 3 business days, so on business day 4 it would seem prudent to email again or perhaps call (or some alternative form of communication). Though https://www.ealing.gov.uk/info/200152/conta...ces_standards/3 is a bit woolley about email. You could point out that "as soon as possible" isn't really in line with their policy. Maybe tweet or facebook them as that's a written thing and they say 60 minutes during working hours... |
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