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Debt recovery first letter received - advice please
helencooke01
post Thu, 8 Nov 2018 - 07:20
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Hi, new to the forum and hoping someone might be able to give me some advice/guidance.

I’ve checked on the stickies and FAQs and can’t find anything that is 100% relevant to my situation.

I received a debt collection letter from Trace, acting on behalf of Parking Control Management (UK) Ltd. There was hardly any information in the letter but the main gist was that I owed PCM £160 and, as I had not responded to any previous correspondence, Trace were now pursuing this debt. I immediately phoned Trace as I had no idea where the parking infraction had occurred etc. as this was the first correspondence I had received.

Trace advised that PCM had sent me 2 letters, and they told me where the infraction had occurred and the times. I advised that I had not received the 2 letters from Trace but that I knew that my husband had parked in Whittle Square etc and I would therefore be willing to pay the initial £60 fine. Trace told me to email them this information and they would review and possibly allow me to pay the initial £60 fine. I emailed Trace the same day.

7 weeks after my email to Trace they replied and said they did not accept my explanation that I had not received the letters, and that I still owed the £160 and had 7 days to pay.

I haven’t paid the £160 and have since received a Letter before Claim from Gladstones on 4th October. I have submitted an appeal on their website and have received no response. I have also submitted an appeal on the IPC website which has been closed (despite PCM not responding adequately to my queries).

My question is – what should I do? Should I just give up and pay the £160? Or should I let Gladstones take it to court? PCM have admitted that they do not have proof of posting, they can only prove that they print the letters, but that they assume I have received them both.

I have plenty of further correspondence/information that I can post to this thread if anyone is able to assist?

Thanks

Helen
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nosferatu1001
post Thu, 8 Nov 2018 - 20:26
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Yes! Send a sar!
It cannot hurt or harm you and may help.

More knowledge is a good thing.
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post Thu, 8 Nov 2018 - 20:26
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helencooke01
post Fri, 9 Nov 2018 - 12:08
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Thanks, I've done the SAR and sent it. I'll update once I've heard anything further.

Thanks all for the guidance and help, I really appreciate it.

Helen
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