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PCN from UKPC at West Middlesex Hospital, PCN from UKPC at West Middlesex Hospital
Driver21
post Tue, 19 Feb 2019 - 14:19
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Hi,

The driver received a PCN on 12/02/19 while attending an appointment at the West Middlesex Hospital.

After driving around the carpark, there was no parking available. The bay failed to provide adequate spaces therefore he/she did park outside marked bays (that area does not have any markings on the road/ nearby which indicate you can't park) ensuring that the driver did not impede any of the current/future occupants from entering/exiting the park or any bays.

It was also a barrier parking area, so at the time the driver couldnt leave without paying, despite not using the parking bays.

On his/her return (in an hour time) driver had a PCN attached to the windscreen - for ‘Parked in a roadway'

Please note that the driver already paid the parking fee for the hour the car was parked.

The driver went next day to see the board and found a different one facing the other side which couldn't be read as it's too high and in small prints. Even the mobile camera couldn't pick up the small prints.

Can you please advise.

Thanks

This post has been edited by Driver21: Tue, 19 Feb 2019 - 15:32
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post Tue, 19 Feb 2019 - 14:19
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bearclaw
post Tue, 19 Feb 2019 - 14:23
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Amend your post now so you refer only to "the driver". You are the keeper, and it's important not to reveal the drivers identity.

Can you post up the PCN with identifying details redacted.
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ostell
post Tue, 19 Feb 2019 - 15:58
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So a complaint is made to PALS at the hospital

The keeper appeals to UKPC so that the appeal arrives on day 26 (of the 28 days allowed). Complain about lack of clear signage, money paid, etc. Give the keepers name and address but change the address slightly so that it is slightly different to the V5 details, not sufficient to stop delivery of a response. The aim is to get a response to the keeper without applying to the DVLA for keeper details or not issue a Notice to Keeper. Bot are failures under POFA and if no NTK after 56 days then cannot claim from the keeper.
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Driver21
post Tue, 19 Feb 2019 - 18:46
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Hi,

Thanks for your response. Are you suggesting that both complaint should be made to pals and an appeal made on the 26th day to ukpc. If the appeal has to be made on 26th day, does it mean that the fine payable (if appeal rejected) is £100 or does the driver/keeper still have 2 days to pay?
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Jlc
post Tue, 19 Feb 2019 - 18:50
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Pursue the hospital (PALS) ASAP...


--------------------
RK=Registered Keeper, OP=Original Poster (You!), CoFP=Conditional Offer of Fixed Penalty, NtK=Notice to Keeper, NtD=Notice to Driver
PoFA=Protection of Freedoms Act, SAC=Safety Awareness Course, NIP=Notice of Intended Prosecution, ADR=Alternative Dispute Resolution
PPC=Private Parking Company, LBCCC=Letter Before County Court Claim, PII=Personally Identifiable Information, SAR=Subject Access Request

Private Parking - remember, they just want your money and will say almost anything to get it.
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cabbyman
post Tue, 19 Feb 2019 - 20:03
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QUOTE (Driver21 @ Tue, 19 Feb 2019 - 18:46) *
Hi,

Thanks for your response. Are you suggesting that both complaint should be made to pals and an appeal made on the 26th day to ukpc. If the appeal has to be made on 26th day, does it mean that the fine payable (if appeal rejected) is £100 or does the driver/keeper still have 2 days to pay?



You won't be paying.


--------------------
Cabbyman 11 PPCs 0
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The Rookie
post Wed, 20 Feb 2019 - 11:18
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You should also ask the hospital for a copy of it's parking policy, they are required to make it available but almost none of them do.

https://assets.publishing.service.gov.uk/go...mberUpdated.pdf
Page 1 right hand side


This post has been edited by The Rookie: Wed, 20 Feb 2019 - 11:24


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There is no such thing as a law abiding motorist, just those who have been scammed and those yet to be scammed!

S172's
Rookies 1-0 Kent

Council PCN's
Rookies 1-0 Warwick
Rookies 1-0 Birmingham

PPC PCN's
Rookies 10-0 PPC's
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Driver21
post Thu, 21 Feb 2019 - 12:53
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Hi all,

Thank you for all your help and suggestions. I did contact pals but they say it's nothing to do with them. Hence now the keeper will go through appeal process in due time.
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nosferatu1001
post Thu, 21 Feb 2019 - 13:12
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Thats ribbish
Tell them that WM hospital is responsible for its own parking agents. they can cancel it
You got fobbed off FAR too easily there.
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Driver21
post Fri, 22 Feb 2019 - 14:06
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Hi,
I emailed them again with this link (provided by a helpful person):

https://www.gov.uk/government/publications/...king-principles

They have responded that I should appeal UKPC mentioning that I have already had conversation with the hospital and if UKPC didn't cancel the charge, they will make arrangements to cancel it. I'll keep you all updated with the result.

Thank you
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cabbyman
post Fri, 22 Feb 2019 - 14:47
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Why should you do it? It's their agent. Go back and tell them you don't wish to waste time on something that they can easily sort out with one E mail, failing which you will be invoicing them for your time in sorting out THEIR non-compliance with government guidelines.

However, keep your eye on UKPCs' deadlines in case you do need to go to them with your appeal to arrive on day 26.


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Cabbyman 11 PPCs 0
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ManxRed
post Fri, 22 Feb 2019 - 15:58
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I suspect they are on an arrangement whereby they pay a fee if they want to cancel, and want to see if they can avoid it?

More fool them for signing such an agreement, if that is the case.


--------------------
Sometimes I use big words I don't understand in an effort to make myself sound more photosynthesis.
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