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Suspicious Email...., not sure exactly where to post this as its so vague
Twiggywales
post Mon, 23 Jul 2018 - 19:11
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Hi,

I just received this email, I have had no paper correspondence and every time I try to call the number it got to a voice message saying all lines are busy and to try again. it seems very vauge, no names, no gender, no clarification on offence. I am always a bit wary with things like this.....

Does anyone know if this is legitimate and something to worry about or a scam or something?



QUOTE
From: Recovery Parking Warrants / Gwarantau Parcio Adennill <RecoveryParkingWarrants@cardiff.gov.uk>
Date: 23 July 2018 at 08:50:38 BST
To: undisclosed-recipients:;
Subject: Parking Fine / Traffic Offence(s)
Dear Sir/Madam

Re: Parking Fine / Traffic Offence(s)

A Notice of Enforcement letter was issued on (09/07/2018) to address an outstanding Parking/ Moving Traffic Fine.

We are contacting you as your details have been linked to this fine.

For data protection we are unable to divulge any further details, please therefore call our offices on 02920871280 so that the matter can be discussed in more detail.

Please be advised that if the debt is left unpaid, an Enforcement Agent will visit and may seize your belongings. These belongings may then be sold to pay the money that is owed.

These actions will incur further costs;

£235.00 + 7.5% on debts over £1500.00 if it is necessary for an Enforcement Agent to call at your property.
£110.00 + 7.5% on debts over £1500.00 if it is necessary for goods to be removed or sold.

***Please ignore this email if you have already addressed this matter within the last 7 days***



Yours faithfully

Cardiff County Council
Recovery Section

Cyngor Dinas Caerdydd/ For City of Cardiff Council
Gwasanaethau Corfforaeth/ Corporate Services
Blwch SP 9000/ PO Box 9000
Caerdydd/ Cardiff
CF10 3WD
E-bost /Email: RecoveryParkingWarrants@cardiff.gov.uk
Ffôn/ Tel: 02920871280
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post Mon, 23 Jul 2018 - 19:11
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Twiggywales
post Tue, 24 Jul 2018 - 15:07
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Ok i have been doing some digging and apparently they have been issuing correspondence to a previous address this is a bit odd seeing as i moved 01-2017, updated all my cards and licences, and this offense was in 01/2018 (also i know that the council has my address as i received a parking fine from Rhondda council around March time) the offense was for a bus lane violation and currently the fine is up to £188

the have given me a number to call and request some forms that will allow me to appeal the £188 and should offer me the inital offer of paying just £35 to clear it.

obviously i dont know anything about when this happened or why they dont have the right address or if a claim like this can be appealed if so on what grounds......


so rather than looking for a scam email now im looking for information on what to do from this point onward
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Jlc
post Tue, 24 Jul 2018 - 15:32
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QUOTE (Twiggywales @ Tue, 24 Jul 2018 - 16:07) *
so rather than looking for a scam email now im looking for information on what to do from this point onward

Perhaps it's time to move it to the decrim part of the forum as it's a real active case?


--------------------
RK=Registered Keeper, OP=Original Poster (You!), CoFP=Conditional Offer of Fixed Penalty, NtK=Notice to Keeper, NtD=Notice to Driver
PoFA=Protection of Freedoms Act, SAC=Safety Awareness Course, NIP=Notice of Intended Prosecution, ADR=Alternative Dispute Resolution
PPC=Private Parking Company, LBCCC=Letter Before County Court Claim, PII=Personally Identifiable Information, SAR=Subject Access Request

Private Parking - remember, they just want your money and will say almost anything to get it.
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nextdoor
post Tue, 24 Jul 2018 - 16:08
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QUOTE
updated all my cards and licences


What about the V5c, updating a driving licence with the DVLA does not auotmaticallyupdate the V5c. It must be done separately. Did you do that?
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Twiggywales
post Tue, 24 Jul 2018 - 16:25
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yeah i updated both cars, i know that Rhondda Cynon Taff Council got my correct address from DVLA somewhere arround March this year but Cardiff have the wrong one since Jan this year.

Either way I obvioulsy need to contact them and tell them that this is what has happened, the lady i spoke to with the council said to call the Traffic Enforcment Centre and get T3 and T9 form and that should freeze the current situation and explaining the situation should reset the time period.

main question now is what do i do with the fine? do i just pay it and get it over and done with for £35 or do i try to appeal it and kick up fuss?
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Neil B
post Tue, 24 Jul 2018 - 16:30
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QUOTE (Twiggywales @ Tue, 24 Jul 2018 - 17:25) *
main question now is what do i do with the fine? do i just pay it and get it over and done with for £35 or do i try to appeal it and kick up fuss?

You haven't got it to £35 yet and it isn't automatic as is being implied.


--------------------
QUOTE (DancingDad @ Fri, 11 May 2018 - 12:30) *
Neil is good at working backwards.

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Neil B
post Tue, 24 Jul 2018 - 18:21
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QUOTE (Twiggywales @ Tue, 24 Jul 2018 - 17:25) *
and get T3 and T9 form

No, it's TE9 and TE7 and you will need our help to complete them.


--------------------
QUOTE (DancingDad @ Fri, 11 May 2018 - 12:30) *
Neil is good at working backwards.

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Neil B
post Tue, 24 Jul 2018 - 19:36
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QUOTE (Twiggywales @ Tue, 24 Jul 2018 - 17:25) *
yeah i updated both cars,

You are going to need to be precise.
What is the date on the V5 ?

When, exactly, did you move ?

The date of the contravention was ?

The date of the PCN was ?


--------------------
QUOTE (DancingDad @ Fri, 11 May 2018 - 12:30) *
Neil is good at working backwards.

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StuartBu
post Tue, 24 Jul 2018 - 19:39
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QUOTE (Neil B @ Tue, 24 Jul 2018 - 15:39) *
QUOTE (Trampilot @ Tue, 24 Jul 2018 - 15:10) *
The phone number is interesting though. I'd call the council reception and ask them if its genuine.

So that's, like, how many of us now?

Shame that the last advice the OP read was. "tear it up and shred it", potentially costing them £235 and maybe another £110,
as well as heartache, inconvenience and lost earnings.

Doesn't exactly help when the first thing posted is not even half the story!!!!
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Incandescent
post Tue, 24 Jul 2018 - 20:21
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What worries me is it is an e-mail and one would think the bailiffs would have at least been provided with name and address. Instead we have "Sir or Madam". And use of e-mail is very unusual, one would expect a letter to the address on the warrant. They have also used the word "fine", but it is not a fine it is a penalty charge.

I agree with Neil B that the OP should not ignore it, but this certainly has the look of a scam to me although there is no actual demand for money to be sent. Only if the OP checks with both TEC and Cardiff City Council can he and we really know what the situation is, so needs to do that asap. If bailiffs have been instructed, then the debt must be registered at TEC. Of course Cariff could be employing debt collectors as well and they follow no rules at all !
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lashes1984
post Tue, 24 Jul 2018 - 20:47
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If you go on Cardiff’s website it’s referred to as a Parking Fine, with Penalty Charge Notice in brackets.
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hcandersen
post Tue, 24 Jul 2018 - 21:05
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Can we stop speculating.

The OP holds the info..’.Ok i have been doing some digging and apparently they have been issuing correspondence to a previous address this is a bit odd seeing as i moved 01-2017’

Who is ‘they’ and how do you know? Who exactly have you contacted?

Stripping out everything else we have:
You received an email;
You tried contacting someone without success;
You’ve now made contact with someone.

Over to you. Dispel our darkness please.
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StuartBu
post Mon, 30 Jul 2018 - 09:59
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QUOTE (hcandersen @ Tue, 24 Jul 2018 - 22:05) *
Over to you. Dispel our darkness please.


OP still trying to find the light switch?
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Twiggywales
post Mon, 30 Jul 2018 - 12:48
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Sorry I have been without internet access for the past week (family camping trip)

i spoke to Cardiff council who confirmed that the ticket was for a bus lane violation in Jan 2018 i also checked with my partner and it seems that she didn't update the log book for her car, she was sure she had done it online along with our licences but apparently not (and i have no way to prove otherwise)

the claim has been passed on to the Traffic Enforcement Center that i have since contacted and they have sent me an email with 2 forms to fill out forms TE9 and TE7.

do i just need to fill out the forms and send them in or is there anything i need to do next (or anything not to answer in the forms, i know that sometimes they try ti trick you in to things with forms)

again sorry i have been AFK with this but like i said i have been away with no real access to the internet.
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Neil B
post Mon, 30 Jul 2018 - 18:06
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I'm not normally negative about these but, on balance of what you've told us, I'd lean towards
paying the £188.

Sure, Councils occasionally forget to oppose TE7s but the chance is slim.

And with a bailiff about to discover your address the risk of an additional £235 enforcement fee is
a worry.

--
Others might think differently.


--------------------
QUOTE (DancingDad @ Fri, 11 May 2018 - 12:30) *
Neil is good at working backwards.

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Twiggywales
post Mon, 30 Jul 2018 - 20:16
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wow that's a blow...... is there a way that i can pay a bit over time or am i stuffed and should just settle asap... how do bailiffs work? what right do they have to take things unless they are proved to be my girlfriends solely? ive never had any issues like this before so its all a bit troublesome....

on top of that i am suposed to be leaving the uk this weekend for a few weeks to spend time with my in-laws so i cant afford to let things go further

This post has been edited by Twiggywales: Mon, 30 Jul 2018 - 20:17
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Incandescent
post Mon, 30 Jul 2018 - 22:02
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There is nothing to prevent you submitting the OOT declaration, (Forms TE7 & TE9), it is free, and does get the bailiffs off your back for a short time until the council reply to TEC opposing the OOT. At this point it gets expensive if you want to stand your ground.You can have the TE7/9 papers reviewed by a County Court judge for £100, (non-returnable), or see the judge himself, ("judge in chambers") for £255 (again non-returnable). Yet the reason for your misfortune is failure to promptly update the V5 when moving house, so not the fault of the council. So you really would be risking more money to save the bailiffs fee, but end up with the judge confirming the TEC refusal and still have the bailliffs to pay. This is why Neil B advises to pay the bailiffs, and I have to say I agree with him. We see lots of t hreads on here from people like yourself who have failed to update their V5. Just bear in mind that in London, some PCNs are now for £180, so £188 doesn't seem so much from that perspective.
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Chaseman
post Mon, 30 Jul 2018 - 22:07
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A pound to a penny this is a scam. Since when did council parking departments invite people to ring up and discuss their parking tickets? They normally do their best to dissuade telephoning and emphasise that operators have no power to cancel tickets or take any decision. THe language just gives it away:

QUOTE
For data protection we are unable to divulge any further details, please therefore call our offices on 02920871280 so that the matter can be discussed in more detail.


"For data protection" Oh come on wink.gif If this was genuine they would be quoting The Data Protection Act 1998 or whatever. The real reason they are "unable to divulge any further details" is because they don't have any and they want you to ring and tell them about some offence you feel you may have committed whereupon they can start to get their claws in. Should you get them on the phone expect them to ask for your address, car reg no, e-mail address, and bank account details if they are feeling particularly lucky.

What does intrigue me is why they have given a telephone number that is not answered. One would think they would have a friendly person answering on the first ring and agreeing that this unfortunate business could all be cleared up at a discount if the mug could just give them some credit card details.

I had a cold caller not long ago on a Saturday morning who said he was calling from Direct Line "about an accident that was not my fault" and that I was due £5000 compensation. As a matter of fact I had been knocked off my motorbike a year ago and the case is still running but it has nothing to do with Direct Line.

So I very reasonably asked him to confirm the date of accident, the vehicles involved etc. He said he could not "for data protection reasons" and didn't I know the details? I said I did, I wanted to know if he did. He said he had already given me the details at which point I told him he was a pathetic scam artist and to f*** and leave me alone. He got really quite upset; I think I had injured his professional pride dry.gif

EDIT

Ah, I saw from later posts today that OP is now convinced the e-mail is genuine having spoken to Cardiff Council. I take it he called on a different number to the one that was in the e-mail to be certain he was talking to the genuine parking department. I am staggered at the lack of professionalism. Cardiff are clearly putting round e-mails that they want to have people assume are scams, but why? huh.gif

This post has been edited by Chaseman: Mon, 30 Jul 2018 - 22:17


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Twiggywales
post Tue, 31 Jul 2018 - 09:02
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i have spoken to Cardiff Council this morning to set up a payment plan.

They also said i can still appeal and if its sucseful I would just recive any payment i have made over as a refund and as long is i make the payments i wont get any further charges.

seeing as thats the case i may as well appeal as there is nothing to lose right????

so what do i need to know about these forms when i fill them out and send them, NeilB you said before that i would need help to fill them correctly.
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Neil B
post Tue, 31 Jul 2018 - 15:35
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QUOTE (Twiggywales @ Tue, 31 Jul 2018 - 10:02) *
help to fill them correctly.

One thing people get wrong but of no great cosequence, top right, 'applicant' is Cardiff Council, not you.

Councils can oppose these so it's a matter of persuading them there is good reason not to and to allow
the issue to be reset by TEC.
TE9 is tick box

TE7 is the crux.
You don't have much to offer, having failed to update V5.
Concentrate on not having received the PCN or subsequent notices, due to address change.
Support as much as you say as possible with evidence, e.g. it's not 'I moved', it's 'from --- to ---- on ----' and backed up.

You can end by saying you look forward to the opportunity to settle the matter.


--------------------
QUOTE (DancingDad @ Fri, 11 May 2018 - 12:30) *
Neil is good at working backwards.

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Twiggywales
post Tue, 31 Jul 2018 - 21:52
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Thanks NeilB ill jump on this as soon as i can.
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