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PCN in Bromley Ringo, wrong vehicle selected
Vivarodriver
post Thu, 24 Sep 2020 - 17:04
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Evening all,

First time here due to receiving a PCN.


I have recently changed van and my old one has been destroyed ( I have COD)

I entered the new vehicle reg number onto the app 30 mins earlier. moved the van and paid for my new session at a new location. The app automatically chose my old van and I didn't realise so didn't change the details. I came back to the van to collect tools for the job and a CEO had issued the ticket. I explained I had paid and showed him. He explained the reg number was wrong on the system. I had paid for the duration and hadn't overstayed. Once he explained it I then went on the app and paid for the rest of my duration with the correct reg. I feel its unfair to issue the ticket as I had paid for the parking, just the vehicle was wrong. I did own the other van but its now been destroyed.

I now have the PCN as shown below.

Question is..... What should I do next?

Hope i have added all the details that are needed, Many thanks.

PCN front side https://imagizer.imageshack.com/v2/1600x120.../924/bAlrs9.jpg
PCN Rear side https://imagizer.imageshack.com/v2/1600x120.../922/d3KOO7.jpg
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post Thu, 24 Sep 2020 - 17:04
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stamfordman
post Thu, 24 Sep 2020 - 17:25
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Bromley may cancel this if you make a polite challenge saying what you have described. It's a very common mistake to chose the wrong reg on these apps - delete the old one now!

Bromley policy, such as we have, includes this:

Challenge: Paid for time (motorist claims that they had purchased time or a pay and display ticket which covered the time of the contravention)

Reason to accept: If the investigations finds evidence to support such a claim

So evidence of payment and saying you made an honest mistake could do it.

Draft something and post here first.

This post has been edited by stamfordman: Thu, 24 Sep 2020 - 17:25
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PASTMYBEST
post Thu, 24 Sep 2020 - 18:35
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QUOTE (stamfordman @ Thu, 24 Sep 2020 - 18:25) *
Bromley may cancel this if you make a polite challenge saying what you have described. It's a very common mistake to chose the wrong reg on these apps - delete the old one now!

Bromley policy, such as we have, includes this:

Challenge: Paid for time (motorist claims that they had purchased time or a pay and display ticket which covered the time of the contravention)

Reason to accept: If the investigations finds evidence to support such a claim

So evidence of payment and saying you made an honest mistake could do it.

Draft something and post here first.


Show evidence of the old van being scrapped or no longer owned by you


--------------------
All advice is given freely. It is given without guarantee and responsibility for its use rests with the user
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stamfordman
post Thu, 24 Sep 2020 - 18:46
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Yes and also you did speak to the CEO, who confirmed the error, and that can be mentioned.
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Vivarodriver
post Sat, 3 Oct 2020 - 20:43
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Is this ok for the Appeal letter?


Dear Sir/Madam
PCN Number - xxxxxxxxxx
Date Of Issue - 24/09/20
Vehicle Registration number - xxxxxxx
On the 24th of September 2020 my Vehicle was issued with a Penalty Charge Notice which is stated to have been issued for the following reason:-
Code:06 – Parked without clearly displaying a valid pay & display ticket or voucher.

I Parked in the bay at 09:25 and entered my details onto the RingGo App, paying for a duration of 40 mins until 10:05am (Please see attached picture of booking details)
I returned to the Van to collect some more materials for my job at 09:48 to find a CEO issuing the ticket. I explained I had paid and showed him on the App. He explained the registration number was wrong on the system. I had paid for the duration and hadn't overstayed. Once he explained it I then went on the app and paid for the rest of my duration with the correct reg. (Please see the picture of duplicate payment for the rest of the session). I have since deleted my old van's details from the App.

It seems that even though I entered my new van registration details the app defaulted to my old, now destroyed van (please see attachment of my certificate of destruction of old van – reg xxxxxxx on the 08th September 2020)

The CEO explained to me that as I had paid for the parking duration and had not overstayed I should write to appeal the decision.

I feel it’s unfair to issue the ticket as I had paid for the parking, just the vehicle selected on the App was incorrect. I did own the other van but it had already been destroyed and wasn’t on the road when the ticket was issued.

Thankyou for your consideration in this matter

Yours Faithfully

Xxxxx xxxxxxx.
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Vivarodriver
post Tue, 6 Oct 2020 - 14:16
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As theres been no more comments ill send it of tonight then as it is...
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stamfordman
post Tue, 6 Oct 2020 - 15:05
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It wasn't unfair to issue the ticket - the CEO was doing their job.

I would redo it a bit as:

I wish to challenge the PCNs on the grounds that I made an honest mistake in selecting an old vehicle of mine on the Ringgo system. But I did pay for a parking session that I thought was for my current van when the PCN was issued, and I hope you will cancel on this occasion as there was no loss to the council and in the spirit of fairness.

In detail, I parked in the bay at 09:25 and paid for 40 mins until 10:05am (Please see attached picture of booking details).

I returned to my van to collect some more materials for my job at 09:48 to find a CEO issuing the ticket. I explained I had paid and showed him the app. He explained the registration number was wrong on the system. Once he explained it I then went on the app and paid for the rest of my duration with the correct reg. (Please see the picture of duplicate payment for the rest of the session). I have since deleted my old van's details from the app.

It seems that even though I entered my new van registration details the app defaulted to my old, now destroyed van (please see attachment of my certificate of destruction of old van – reg xxxxxxx on 8 September 2020).

The CEO explained to me that as I had paid for the parking duration and had not overstayed I should write to appeal the decision, which I am now doing and I hope you will cancel and I look forward to your early confirmation.

This post has been edited by stamfordman: Tue, 6 Oct 2020 - 16:04
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