Car Dealership Asking for more money following their error, Do we owe the money? |
Car Dealership Asking for more money following their error, Do we owe the money? |
Tue, 14 Aug 2018 - 10:11
Post
#1
|
|
Member Group: Members Posts: 450 Joined: 14 Apr 2012 Member No.: 54,283 |
The dealership is a main dealership but I want to avoid them becoming aware of this thread if possible so I have excluded their details.
A car dealership has indicated that they charged my wife incorrectly for her motor vehicle. Initially, we were given a price for the car plus £1100 for additional extras. The order took approx 16 weeks to fulfill from the order to the provision of the car. When we were due to collect the car we were asked for a payment in an email which we realised was wrong and spoke with Dealership. They then changed the price to the advertised price without the additional extras plus approx £100 (one of the upgrades was priced at £100). We queried this price again but were assured from the salesman, backed up by him consulting with his manager that this was the correct price. I believed with my wife that we had misinterpreted the original price and that the price including the extras must be the price we were now being quoted rather than the extras being an additional payment. To confirm, I sent my son to the dealership and he was shown the figures as to why the car was the price we were quoted. We were provided a document which showed the price to pay and what we were liable for. This confirmed our thought process that the price we originally thought applied had been misinterpreted by us and that the current price reflected the true price either because of price changes or a simple error in understanding on our part at the outset and that some of the 'extras' were actually included in the price. The extra £100 was for the black alloys. We considered that we had been provided an accurate offer to purchase the car for the disclosed amount. On the morning of collection of the car (27 July 2018) we paid the full balance by BACS as requested firmly believing that we had bought the car for the price quoted to us and confirmed three times by contact with the dealership. We have now been contacted by the dealership (14 August 2018) to state that they have made a mistake and we owe more than £1000. I want to disagree. We were offered the car at a price and we tried on three occasions to make sure that the price offered was correct. We were assured three times, including a reference to a dealership manager that the price was right, and that is the price we accepted and paid. We had to complete further paperwork in the dealership which was signed by both parties which confirms the purchase was completed. The dealership want an additional payment of over £1000. What do others think about our position? |
|
|
Advertisement |
Tue, 14 Aug 2018 - 10:11
Post
#
|
Advertise here! |
|
|
|
Thu, 16 Aug 2018 - 14:42
Post
#21
|
|
Member Group: Members Posts: 136 Joined: 23 Feb 2011 Member No.: 44,524 |
|
|
|
Fri, 17 Aug 2018 - 09:00
Post
#22
|
|
Member Group: Members Posts: 450 Joined: 14 Apr 2012 Member No.: 54,283 |
UPDATE
The dealership accepted their error and have written stating that we do not owe the money as they have agreed we were provided with the wrong price as outlined. It has restored our faith in the company which was wavering a little but the matter has been dealt with efficiently and concluded very quickly. Result! |
|
|
Fri, 17 Aug 2018 - 09:39
Post
#23
|
|
Member Group: Members Posts: 25,726 Joined: 28 Jun 2010 From: Area 51 Member No.: 38,559 |
Good.
I'd still be very wary of any dealership who tried that on. |
|
|
Fri, 17 Aug 2018 - 11:50
Post
#24
|
|
Member Group: Members Posts: 6,178 Joined: 1 Jan 2013 From: Glasgow Member No.: 59,097 |
|
|
|
Fri, 17 Aug 2018 - 21:45
Post
#25
|
|
Member Group: Members Posts: 1,571 Joined: 13 May 2010 Member No.: 37,524 |
Just as an aside to this, I recently completed a repair to a vintage record player, and due to the hour (around 10pm) made an error in adding everything out and that I was out of pocket by £100, I then politely explained that to the customer and hoped he would pay knowing that I couldn't have done much if he refused. He saw my point of view and my costings and duly paid me the difference.
The only difference is that at first I hadn't given him an invoice because my laptop/printer wasn't working, but when I did give him the invoice it was for the correct amount. |
|
|
Fri, 17 Aug 2018 - 23:16
Post
#26
|
|
Member Group: Members Posts: 25,726 Joined: 28 Jun 2010 From: Area 51 Member No.: 38,559 |
Just as an aside to this, I recently completed a repair to a vintage record player, and due to the hour (around 10pm) made an error in adding everything out and that I was out of pocket by £100, I then politely explained that to the customer and hoped he would pay knowing that I couldn't have done much if he refused. He saw my point of view and my costings and duly paid me the difference. The only difference is that at first I hadn't given him an invoice because my laptop/printer wasn't working, but when I did give him the invoice it was for the correct amount. Expensive repair But it is one thing to phone a customer and say oops I made a mistake can we talk about it and another to simply say you owe. We had a silly a couple of years back. Sorted out some new flooring for the bathroom, bill came to £420, wife paid on card, walked out with receipt for full amount and a date for fitting. Guy phoned same afternoon. "Sorry, we made a mistake, can we sort it?" I was expecting a major argument on price being wrong or something else to inflate the agreed amount. Turned out that guy had only put £42 into the machine and dearly beloved hadn't checked (or noticed) the amount was wrong. Didn't argue, paid the balance once I'd stopped laughing. |
|
|
Sat, 18 Aug 2018 - 07:58
Post
#27
|
|
Member Group: Members Posts: 1,571 Joined: 13 May 2010 Member No.: 37,524 |
Expensive repair yes, but repairing these old record players (this one was manufactured in 1958) took a lot of work and lots of parts some very expensive.
I didn't phone him, I went round to make an adjustment (which I didn't charge for) and discussed it face to face. |
|
|
Sat, 18 Aug 2018 - 14:51
Post
#28
|
|
Member Group: Members Posts: 477 Joined: 1 Nov 2013 From: NG1 Member No.: 66,409 |
I had it the opposite way around, realised after leaving a shop that I'd been given a fiver too much.
Went back in and said you've given me the wrong change. Shopkeeper starts yelling that I should check my change before I leave the shop and she's not checking the till now, come back at closing time. Told her not to worry about it, I'll just keep your fiver. Suddenly she wants to talk..... |
|
|
Sat, 18 Aug 2018 - 22:36
Post
#29
|
|
Member Group: Members Posts: 3,306 Joined: 4 Mar 2017 Member No.: 90,659 |
With cars if they ask for extra you just ask to return the item instead.
Facing an immediate large loss should soon focus their minds. |
|
|
Mon, 20 Aug 2018 - 16:30
Post
#30
|
|
Member Group: Members Posts: 350 Joined: 18 Mar 2015 Member No.: 76,324 |
Good news there OP!
they accepted that it should have lasted double that distance or more Sales of goods act, or consumer rights act says they should have repaired it for free then..... no wonder they were happy to help! Wasn’t those exact words, more noting my argument that a Cat should last 75-80k or more. And yes I did argue SoGA et al but for reasons that I can’t recall now, were not seemingly applicable. |
|
|
Sun, 26 Aug 2018 - 15:37
Post
#31
|
|
Member Group: Members Posts: 3,285 Joined: 5 Jan 2012 Member No.: 52,178 |
if they insist they are adjusting the price because I received a different car to that that I ordered than rather than pay more I would simply return the car and get a refund. He agreed to drop it. I was kind of thinking along those lines for the OP. Just threaten to return the car for a full refund of monies paid. There's no way the dealership would accept, as they'd be losing an awful lot more that £1k with a used car on their hands to sell (several grand less than the "new" price already). |
|
|
Lo-Fi Version | Time is now: Wednesday, 17th April 2024 - 11:26 |