PePiPoo Helping the motorist get justice Support health workers

Welcome Guest ( Log In | Register )

Waltham Forest cancelled my PCN in just 6 days!, So I've filed a complaint!
Neil B
post Tue, 14 Jul 2020 - 15:13
Post #1


Member


Group: Members
Posts: 29,263
Joined: 16 Jan 2008
Member No.: 16,671



Erm why?

Complaint against the cancelling officer for being a condescending ****; stating that it was a 'discretionary cancellation and
would not be repeated.'

Eh?
What, do they mean if I again park NOT in contravention they might not cancel so readily?

I can just imagine how this pans out next. Someone dealing with the complaint also fails to look at their own photos
and responds that they did indeed decide to just 'let me off'.

If I'm right then a stage 2 complaint will follow against both officers.

Whether it's NoAs or NoRs they need to stop this sh1t. There is zero acceptance of their error or any inkling it has been
addressed to prevent it happening to myself or others again.
They will only change if we pull them up on it imho.


--------------------
QUOTE (DancingDad @ Fri, 11 May 2018 - 12:30) *
Neil is good at working backwards.

Go to the top of the page
 
+Quote Post
 
Start new topic
Replies (1 - 8)
Advertisement
post Tue, 14 Jul 2020 - 15:13
Post #


Advertise here!









Go to the top of the page
 
Quote Post
stamfordman
post Tue, 14 Jul 2020 - 16:46
Post #2


Member


Group: Members
Posts: 23,582
Joined: 12 Feb 2013
From: London
Member No.: 59,924



Being charitable it's probably just template. But right to complain say on the lines of asking if this was a mistake.
Go to the top of the page
 
+Quote Post
cp8759
post Tue, 14 Jul 2020 - 20:08
Post #3


Member


Group: Members
Posts: 38,006
Joined: 3 Dec 2010
Member No.: 42,618



Pursue it to the LGO if need be. Why public authorities are so reluctant to ever admit they did anything wrong is beyond me, in my line of work it's accepted that everyone can make a mistake, but if you try and cover it up or deny it that could cost you your job.


--------------------
If you would like assistance with a penalty charge notice, please post a thread on https://www.ftla.uk/index.php
Go to the top of the page
 
+Quote Post
DancingDad
post Wed, 15 Jul 2020 - 12:08
Post #4


Member


Group: Members
Posts: 25,726
Joined: 28 Jun 2010
From: Area 51
Member No.: 38,559



Plus 1
We see far too many rejections where the muppet has obviously relied on a template, even when it is clear that there was no contravention.
I see no difference with an acceptance, if the CEO has fecked up, an apology and assurance that they will try to improve would go far further then "we may not cancel another time"
Go to the top of the page
 
+Quote Post
Neil B
post Wed, 29 Jul 2020 - 13:21
Post #5


Member


Group: Members
Posts: 29,263
Joined: 16 Jan 2008
Member No.: 16,671



Oh damn! Bad news.

They've apologised at the first attempt.

I confess to being quite impressed.


--------------------
QUOTE (DancingDad @ Fri, 11 May 2018 - 12:30) *
Neil is good at working backwards.

Go to the top of the page
 
+Quote Post
roythebus
post Wed, 29 Jul 2020 - 13:41
Post #6


Member


Group: Members
Posts: 6,963
Joined: 19 Dec 2006
From: Near Calais
Member No.: 9,683



You'll have to complain now about them being too efficient. smile.gif
Go to the top of the page
 
+Quote Post
cp8759
post Wed, 29 Jul 2020 - 13:55
Post #7


Member


Group: Members
Posts: 38,006
Joined: 3 Dec 2010
Member No.: 42,618



QUOTE (Neil B @ Wed, 29 Jul 2020 - 14:21) *
Oh damn! Bad news.

They've apologised at the first attempt.

I confess to being quite impressed.

Let's see the letter.


--------------------
If you would like assistance with a penalty charge notice, please post a thread on https://www.ftla.uk/index.php
Go to the top of the page
 
+Quote Post
Neil B
post Wed, 29 Jul 2020 - 14:42
Post #8


Member


Group: Members
Posts: 29,263
Joined: 16 Jan 2008
Member No.: 16,671



Ok, this is what I sent (c&p from e-mail)

I note your response, emailed to me today, cancelling the PCN.

Please consider this a formal complaint against the author of that message.
I note it appears on Waltham Forest headed paper and if indeed it was Waltham Forest and not NSL then please
pass this complaint onto them.

What am I unhappy about?
The author describes cancellation as 'discretionary' ? This is both condescending and insulting as no discretion was required.
The inference that you are somehow 'doing me a favour' is most offensive.

Where is the recognition that my vehicle was NOT parked in contravention?

Where is the reassurance that the CEO concerned, and others who may do the same, have been told of their error in order
to prevent it happening to myself or others in the future?

I look forward to hearing from you.



and their response today >

Thank you for your correspondence in regards to the Penalty Charge Notice (PCN) as
mentioned above.
You comments about being unhappy about our previous response have been noted and
raised. I would like to apologise for the previous response and the lack of clarity for the
cancelation of the PCN. Upon further investigation the Suspension notice in question outside
of 407 High Road, confirms suspension is valid from outside 393 to 401. I can confirm that
the bays from 403 to 411 were not suspended therefore the PCN issued to you was in error.
Once again we apologise for the lack of clarity and explanation in our last correspondence.


They've actually got that slightly wrong. It was originally up to 401 but they've since added 403.
They put the suspension notice on the only available post.

Their first response, the cancellation, had been this >
Thank you for your correspondence in regards to the Penalty Charge Notice (PCN) as
mentioned above.
We have cancelled your PCN please be advised this is under discretion and does not set a
precedence for future cases. This case is now closed.



The following Google Streetview link shows nos. 407 and 409 and my vehicle was parked in the same position as the
silver car in that link >
https://www.google.com/maps/@51.5566556,0.0...6384!8i8192

Mick raised a point in another live thread on forum, as to whether they can suspend those bays at all?
Note the DYs and complete lack of permissive 4 up signs.

Other than that, in short, nothing to see here.

This post has been edited by Neil B: Wed, 29 Jul 2020 - 16:06


--------------------
QUOTE (DancingDad @ Fri, 11 May 2018 - 12:30) *
Neil is good at working backwards.

Go to the top of the page
 
+Quote Post
cp8759
post Wed, 29 Jul 2020 - 16:32
Post #9


Member


Group: Members
Posts: 38,006
Joined: 3 Dec 2010
Member No.: 42,618



QUOTE (Neil B @ Wed, 29 Jul 2020 - 15:42) *
Mick raised a point in another live thread on forum, as to whether they can suspend those bays at all?

I think that's debatable. I wonder what the TMO says.


--------------------
If you would like assistance with a penalty charge notice, please post a thread on https://www.ftla.uk/index.php
Go to the top of the page
 
+Quote Post

Reply to this topicStart new topic
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:

 



Advertisement

Advertise here!

RSS Lo-Fi Version Time is now: Thursday, 28th March 2024 - 10:11
Pepipoo uses cookies. You can find details of the cookies we use here along with links to information on how to manage them.
Please click the button to accept our cookies and hide this message. We’ll also assume that you’re happy to accept them if you continue to use the site.
IPS Driver Error

IPS Driver Error

There appears to be an error with the database.
You can try to refresh the page by clicking here