Holiday Inn - False claim of Free Parking advertised on Website |
Holiday Inn - False claim of Free Parking advertised on Website |
Wed, 13 Sep 2017 - 13:13
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#1
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Member Group: Members Posts: 31 Joined: 13 Sep 2017 Member No.: 94,011 |
Wondering if anybody can advise on the the following, don't seem to be able to find any other references to it...
The driver got (what I've now found from this forum to be a pretty common) a £100 fine notice from Parking Eye after visiting the Holiday Inn hotel in Lancaster. The driver met up with another there (who also has a fine) for a drink, as they have done for several years, because it's halfway between where they live, and they were returning a dog from a stay at their house while we were on holiday. Their website clearly states "Ample free car parking onsite", but it turns out this is no longer the case. It is a fully chargeable car park, though I'm not sure if customers are meant to be able to claim back at reception or something. Obviously they didn't spot any signs there are advising of charges, as they weren't looking for them, with it always having been free previously. I've been trying to get in touch with Holiday Inn for clarification, but wanted some advice on the false advertisement of free parking. Would this in itself be grounds for appeal? This post has been edited by A175: Wed, 13 Sep 2017 - 14:08 |
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Wed, 13 Sep 2017 - 15:54
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#2
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Member Group: Members Posts: 6,898 Joined: 15 Dec 2007 From: South of John O'Groats, north of Cape Town. Member No.: 16,066 |
I think it's reasonable to assume 'free' car parking on the basis of that website. I would be most upset if, having booked a room on the basis of that website, I then find there are parking tariffs in force. That could constitute an expense for which I hadn't budgeted.
It's up to the claimant to rebut any contention the defendant makes, not for the defendant not to consider the possibility. -------------------- Cabbyman 11 PPCs 0
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