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(Parking Solutions 24 Ltd) Rapid advice needed - What to do next? Private parking fine, Pay or ignore
Wilson95816
post Wed, 23 Oct 2019 - 15:20
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Good Afternoon

Long story short, the driver parked in a 'makeshift' bay after spending nearly an hour looking for a parking spot in a private car park while making a visit they could not avoid

They have a few days to pay before it doubles

Please can you advise them on whether to pay or ignore

They had planned on paying it until they spoke with a lad in the car park who told them he has had four and paid none. They told the driver to google it and advised that as it isn't council all the company will do is send threatening letters and then disappear

They are considering their credit rating and the fact that even though it's a relatively cheap fine, they cannot afford at present

Note they park in this car park almost every day and pay monthly so had paid, just parked not in a bay

Links to pictures below, they very much appreciate any help or advice you have to offer

Note, they know that they are an idiot for doing it

https://imgur.com/a/80Zg0mP


https://imgur.com/a/EODV7Gw

This post has been edited by Wilson95816: Thu, 24 Oct 2019 - 08:50
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post Wed, 23 Oct 2019 - 15:20
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ostell
post Tue, 28 Jan 2020 - 09:39
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You could preempt them and write back refusing them access to your land
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nosferatu1001
post Tue, 28 Jan 2020 - 16:39
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Yawn. Noone gives a toss about debt collectors.
THey wont turn up. Ever. Costs too much
Tell them to FRO. You instruct them that any implied right of access to your property is revoked, and they must nto trespass. IF they do so, you will sue them.
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Wilson95816
post Thu, 30 Jan 2020 - 19:25
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QUOTE (ostell @ Tue, 28 Jan 2020 - 09:39) *
You could preempt them and write back refusing them access to your land



QUOTE (nosferatu1001 @ Tue, 28 Jan 2020 - 16:39) *
Yawn. Noone gives a toss about debt collectors.
THey wont turn up. Ever. Costs too much
Tell them to FRO. You instruct them that any implied right of access to your property is revoked, and they must nto trespass. IF they do so, you will sue them.

Thanks again for your help gents

I rang the number they left on the e-mail today to discuss implied right of access

They refused to speak to me about this and gave me an e-mail for their data protection officer

They said there is nothing they can do as all they wanted to speak about was giving me one last chance to pay and nothing else - as I'm not paying it will be 'passed over to another organisation' who will conduct the field agent visit

I am unsure how to proceed, my family won't be thrilled if one of these clowns turns up and having no experience, other than watching a few YouTube videos, I'm unsure how to handle them effectively - i.e. I'm worried I might say the wrong thing etc.

I have seen a few videos where these idiots try to force entry illegally, the police are called and a standoff ensues and even the police aren't sure what to do - after an hour or so the police tell them to leave, luckily the guy knew his law down to a tee otherwise he probably wouldn't have been so successful

I know little law, I best get reading..
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Jlc
post Thu, 30 Jan 2020 - 20:36
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QUOTE (Wilson95816 @ Thu, 30 Jan 2020 - 19:25) *
...and even the police aren't sure what to do

Yes they will. In the extremely unlikely event they do turn up then the Police will eject them.


--------------------
RK=Registered Keeper, OP=Original Poster (You!), CoFP=Conditional Offer of Fixed Penalty, NtK=Notice to Keeper, NtD=Notice to Driver
PoFA=Protection of Freedoms Act, SAC=Safety Awareness Course, NIP=Notice of Intended Prosecution, ADR=Alternative Dispute Resolution
PPC=Private Parking Company, LBCCC=Letter Before County Court Claim, PII=Personally Identifiable Information, SAR=Subject Access Request

Private Parking - remember, they just want your money and will say almost anything to get it.
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ostell
post Thu, 30 Jan 2020 - 20:36
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Debt collectors can do nothing, it's only bailiffs (court enforcement officers) that have access rights but that's only after you have lost a court xase
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Wilson95816
post Thu, 30 Jan 2020 - 22:54
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Sweet

So should I politely tell them to leave as I have no interest in talking to them?
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nosferatu1001
post Fri, 31 Jan 2020 - 08:35
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Why did you ring? noone told you to ring!

Write
Tell them that they and their agents are refused acccess to your land
If they come up to your door, that is trespass and you WILL sue them.

I still reckon nothing will actually happen, as they have NO powers at all - even if they illegally gain access, you can forcibly eject them yourself if you wish, as they have no powers of entry at all. None.
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Wilson95816
post Tue, 11 Feb 2020 - 16:39
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Hi All

Update on the situation:

I attempted to write to the debt collection firm, every e-mail bounced back saying 'your e-mail has been rejected by....' so it appears they have blocked me from contacting them by e-mail

I haven't heard off them since

I did get a letter today from ANOTHER firm (which is worrying) saying the following:

----------------------

DCBL Ltd - Certified Bailiffs & High Court Enforcement

NOTICE OF DEBT RECOVERY

Dear ...

Your overdue amount of £60.00 due to Parking Solutions 24 Ltd in relation to an unpaid debt has now been passed to DCBL (Direct Collection Bailiffs Ltd) to recover the debt on their behalf. A further £50.00 + VAT administration and recovery fee has now been accrued therefore the total amount due is £120.00.

To ensure no further action will take place please make immediate payment by one of the following methods:

- Phoning 24 hour payment line using ref xxxxx
- Postal order to xxxx quoting ref xxxx
- Online by visiting our payment page quoting ref xxxx

Alternatively, if you wish to discuss your case please call 000000000 quoting ref xxxx

Failure to address within 14 days of the date of this letter will result in your case being reviewed for legal recovery and such costs being added to the debt for recovery

Reg: xxxxxx
Location: xxxxxx
Contravention date: xx/xx/xxxx

(Here is the logo for Channel 5's 'can't pay? we'll take it away!)


Overleaf:
This case is not subject to High Court of Bailiff action.

You can seek free advice and info from advice.co.uk/nationaldebtline.co.uk/moneyadviceservice.co.uk/gov.uk

Kind Regards

Collections team

(Logo for BPA)
(Logo for Channel 5's 'can't pay? we'll take it away!)

-----------

So what now? I highlighted a part in red above which got me interested. I was initially worried when I saw the word 'bailiff' and 'high court' - Should I be worried?

This debt has gone from the parking company to a debt collector to a solicitors then to a 'bailiff and high court enforcement' firm

Please advise on next steps and if I should be worried. I don't want bailiffs turning up

This post has been edited by Wilson95816: Tue, 11 Feb 2020 - 16:39
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nosferatu1001
post Tue, 11 Feb 2020 - 17:01
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No. Of course not. You will nkow, from your research, that you CANNOT have bailiffs until AFTER a court claim is lost. THats why they tell you there are no bailffs working ther.
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Wilson95816
post Tue, 11 Feb 2020 - 17:04
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QUOTE (nosferatu1001 @ Tue, 11 Feb 2020 - 17:01) *
No. Of course not. You will nkow, from your research, that you CANNOT have bailiffs until AFTER a court claim is lost. THats why they tell you there are no bailffs working ther.

Thanks nosferatu

They are very convincing

Do I ignore these guys as well?

Note: I found it comical that they want £120, when the previous ones wanted £130. I can't keep up
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nosferatu1001
post Tue, 11 Feb 2020 - 17:06
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No theyre not. They even tell you they are not acting as bailiffs! This is because f they didnt you could probably sue them. Yes, they are debt collectors. we told you to ignore debt collectors, repeatedly.
The amounts are made up. Why be surprised that they vary?
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Wilson95816
post Thu, 27 Feb 2020 - 19:53
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Hi All

Update on the above

The BPA have got back to me in regards to my complaint...

QUOTE
Thank you for your patience while we investigated your complaint.

Parking Solutions 24 have advised us that they received correspondence from you regarding the charge. As they can only deal with appeals from the registered keeper or the driver, and your correspondence did not confirm your identity, Parking Solutions requested further information from you in order to process the appeal.

I have noted that, in their correspondence to you, Parking Solutions 24 explained who they can accept appeals from; additionally, Parking Solutions 24 stated that they would need a letter of authorisation if you were a nominated third-party.

As Parking Solutions 24 did not receive the required information until 20 January 2020, the timeframe to appeal elapsed and the appal was not considered.

I appreciate that this may not be the response you hope for, but there is no evidence that Parking Solutions 24 have breached a clause in our Code. We have closed our case accordingly.


So they have closed the case because I 'did not identify myself as the registered keeper or driver.'

The thing is, before I was able to write and submit my appeal I had to choose whether I was doing so as either the registered keeper or the driver. So this is nonsense

Please advise?
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nosferatu1001
post Fri, 28 Feb 2020 - 13:21
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DId you point that out tot he BPA? That would be an obvious step to include.
Screenshots help.

Not tricky advise - you didntn tell the BPA the full story.
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Wilson95816
post Mon, 9 Mar 2020 - 18:58
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QUOTE (nosferatu1001 @ Fri, 28 Feb 2020 - 13:21) *
DId you point that out tot he BPA? That would be an obvious step to include.
Screenshots help.

Not tricky advise - you didntn tell the BPA the full story.

In fact I added pictures to support my complaint

One of these pictures shows my communication with Parking Solutions 24 Ltd stating "As the keeper of vehicle MK18 XTJ I appealed PCN...."

I didn't think I would have to explain the ins and outs of Parking Solutions 24 Ltd's website in order to have a chance, this was not mentioned at any point and as I am no expert when it comes to this stuff it slipped my mind

Can you please help and/or give me advice? I'm happy for you to be as hostile as you like but while you're doing so can you please help me? I'm here because I have no idea how to approach this, I don't know what to do or not to do!

Do I go back to BPA and raise a new complaint? Or do I respond to their e-mail? Is there any next steps?
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SchoolRunMum
post Mon, 9 Mar 2020 - 23:39
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You simply respond to their email...no idea how this is not obvious?
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nosferatu1001
post Tue, 10 Mar 2020 - 07:36
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the BPA is there to protect its members. Like ALL trade bodies

As such you have to prove everything to them so they have no wiggle room

This isnt hostility. This is helpful. Tell the BPA the FULL story, dont assume they have *any* idea what their members websites look like - they dont. Or if they do they can prtend they dont, when it suits them

Im NOT hostile
The BPA IS. They helped create this awful mess where people are losing mortgages due to CCJs
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Wilson95816
post Tue, 10 Mar 2020 - 12:41
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QUOTE (nosferatu1001 @ Tue, 10 Mar 2020 - 07:36) *
the BPA is there to protect its members. Like ALL trade bodies

As such you have to prove everything to them so they have no wiggle room

This isnt hostility. This is helpful. Tell the BPA the FULL story, dont assume they have *any* idea what their members websites look like - they dont. Or if they do they can prtend they dont, when it suits them

Im NOT hostile
The BPA IS. They helped create this awful mess where people are losing mortgages due to CCJs

Okay thanks nosferatu

It's clear from their e-mail that they are on their side and not mine

I have disputed their claims with evidence and will let you know what comes of it
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