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Car hire complany lost my property.
rosturra
post Fri, 6 Sep 2019 - 02:44
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I went to Ireland at Easter and hired a car.

Long story short. I left my mobile phone in car.

I phoned them. They said they had found it. They wouldn't post it - due to having lithium batteries.

I said I'd be back in summer and asked if they would hold it.
No problems they would leave it in the safe.
At no point was i advised that they would only hold the phone for a limited period.

Last week went to Ireland again. No phone. It appears that someone had a clear out.
The lady at desk was very apologetic,

So...

Do I complain to budget.co.uk (website i booked it through) or to Budget @ Shannon Airport (who lost it).

I assume that a company - when it has a property in possession - has a duty of care to ensure it is returned to the rightful owner, and not to treat it negligently.

What is relevant legal terminology in this case [ e.g. Is it "duty of care"? ]
Lets assume that UK and Irish law is broadly similar in this field.

Am I entilted to full price I paid? Or price of new replacement? Phone was purchased 29 December 2018.

Can car hire deduct an 'administrartion' or 'transaction' fee?

I don't want to claim through holiday insurnace as my excess is half the price of the phone...

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post Fri, 6 Sep 2019 - 02:44
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stamfordman
post Fri, 6 Sep 2019 - 08:45
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So what did they do with it? Surely didn't put it in the bin.
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The Rookie
post Fri, 6 Sep 2019 - 09:32
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I'm willing to bet it wasn't actually binned and someone has ended up 'financially benefiting' from it.

Irish law is pretty much the same as UK law (for obvious reasons), I'd try a reasoned approach for the value of the phone (what it would cost to replace with one in the same condition/age) and go from there.
If the booking was made from the UK you could claim off the UK branch..... they are liable for the actions of their Irish agent IMO.


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rosturra
post Fri, 6 Sep 2019 - 10:14
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QUOTE (stamfordman @ Fri, 6 Sep 2019 - 09:45) *
So what did they do with it? Surely didn't put it in the bin.


I wasn't told they put MY phone in the bin.
I was told that someone had had a clear out of All old phones!

I suspect that this may be denied formally!

They don't seem to have a rigorous procedure for dealing with lost phones.
I was offered two phones when I called in. Neither was labelled!

I would have thought that it is relatively easy for a car hire company to contact a phone's owner.
Normally would find the phone when valeted. They know the car, and the hirer's details who returned it.

In my case, as they actually found my phone, I would expect them to put it in an envelope with my name and address. Together with a note that I was picking it up in summer.

And look after it!

Then even if they had a clear out, then mine would not be an anonymous one.













QUOTE (The Rookie @ Fri, 6 Sep 2019 - 10:32) *
I'm willing to bet it wasn't actually binned and someone has ended up 'financially benefiting' from it.

Irish law is pretty much the same as UK law (for obvious reasons), I'd try a reasoned approach for the value of the phone (what it would cost to replace with one in the same condition/age) and go from there.
If the booking was made from the UK you could claim off the UK branch..... they are liable for the actions of their Irish agent IMO.


The phone has NOT been used (using my account)
Stupidly, I didn't stop the phone. As I thought it was safe (and in a safe!)
I'll see if I have the original packaging for IMEI number.

I was relaxed about waiting until the summer, as this was a 'spare' phone, I use to keep my bookie apps on!



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Redivi
post Fri, 6 Sep 2019 - 11:17
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They wouldn't post it - due to having lithium batteries.

Could have checked with a courier or with your permission shipped it without the battery
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Fredd
post Fri, 6 Sep 2019 - 11:35
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QUOTE (Redivi @ Fri, 6 Sep 2019 - 12:17) *
or with your permission shipped it without the battery

Removable battery? Don't see many of those anymore, unfortunately.

As you say, it's not difficult to find delivery companies happy to transport phones with integral batteries.


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facade
post Fri, 6 Sep 2019 - 13:03
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If they had posted it over the border in the UK, Royal Mail will take a 'phone or other item with a lithium battery connected inside it, and I believe 2 spare batteries in the same packet.

Shannon is a way from the border though wink.gif

There must be someone in Ireland who actually delivers stuff, An Post won't carry anything https://www.anpost.com/Post-Parcels/Sending...rohibited-Items

I like the way Mustard gas has a specific mention laugh.gif
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big_mac
post Fri, 6 Sep 2019 - 13:46
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QUOTE (facade @ Fri, 6 Sep 2019 - 14:03) *
There must be someone in Ireland who actually delivers stuff, An Post won't carry anything

Maybe it's just me, but I'm amused by the idea of having to pack parcels so that they don't have any nitrogen in them!
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DancingDad
post Fri, 6 Sep 2019 - 15:14
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QUOTE (Fredd @ Fri, 6 Sep 2019 - 12:35) *
........As you say, it's not difficult to find delivery companies happy to transport phones with integral batteries.

DPD delivered one yesterday for my son, insurance replacement.
Integral battery included.

As an aside, not many will ship car batteries.
But if you call them an Accumulator, most, including Royal Mail, will.

This post has been edited by DancingDad: Fri, 6 Sep 2019 - 15:15
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