Coach trip, Changed agenda Options

[Dwain]

Hi all,

I am after some advice.

My wife and her friend booked a coach trip to London in February with David Ogden tours, traveling on the 28th September, they paid a deposit, the reason for the trip was to visit the houses of Parliment, there was also a visit to Buckingham Palace, however they have done that in the past and so were not particually interested in this part. The trip included coach travel, two nights in a hotel and entry to the attractions listed.

So fast forward to last week David Ogden Travel informed them that the houses of Parliment part of the trip had been cancelled as they were closed. Obviously my wife and her friend were dismayed and requested a refund, this was declined as the company claimed that because the tour was such a small part of the tour it did not constitute a major change. Our view is of course different.

I am wondering what our options are, credit card chargeback, small claims court?

To justify any action I will be using the following fact, the Houses of Parliment website stated on the 25th of May 2018 that they tour would not happen on the 25th of September, full payment for the tour happened early in August when David Ogden travel should have been aware of the cancellation of the tour, my belief is that they waited until a week prior to departure to minimise any refund.

Any advice gratefully recieved.

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[rosturra]

You can just contact your local MP to arrange a tour of the Houses of Parliament (and, separately, Queen Elizabeth's Tour aka Big Ben) free of charge. They have a yearly allowance of tickets for their constituents.

+1 I have done this and can recommend the tour.