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LIDL - ATHENA ANPR, Exceeded Free Parking Duration
Pippaki
post Mon, 8 Jan 2018 - 13:00
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Hi All,

My OH and I have just returned from our holidays to find a Parking Charge Notice on our doorstep from Athena ANPR Ltd. They have written to the registered keeper of the vehicle that the vehicle overstayed in a LIDL car park (allowed 10mins, actual duration of stay 1 hour 5 mins).

We don't normally take the car to Lidl as it is within walking distance but in this instance we were. At least until September they used to have 60 mins free stay (checking google maps shows that sign).

We don't normally keep receipts for shopping but I have found one from a few days after.

Incident Date: 07/12
PCN issued: 12/12


As a good will gesture I'd be ok with paying a nominal amount (£5.00) which includes the average parking charges for 1 hour in the area and there admin costs.
Should I also complain to Lidl? As said above, we do not keep receipts for shopping. Isn't one still a customer if one has entered the shop with the intention of buying something?

I am looking forward to your suggestions.

Thanks Pippaki

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post Mon, 8 Jan 2018 - 13:00
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emanresu
post Mon, 8 Jan 2018 - 13:12
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The 10 minutes is usually for those who do not register at the tills. It is usually a full hour (or more) if you register at the tills. It may be the driver didn't see the signs so if there is a receipt for Lidl for the day you can usually get it cancelled.

As you live near there, pop in a see the manager.

This post has been edited by emanresu: Mon, 8 Jan 2018 - 13:13


--------------------
Where there is a claim - there is a counterclaim.
Are Parking companies misusing your personal data or interfering with your lease? Counterclaims are only £25. Makes them sit up and take notice. For leaseholds, join in the Managing agents too. Since the purpose of these claims is to frighten you, give them something to be frightened of.
Subject Access Requests to the DVLA?Find out who accessed your data and when. Try SubjectAccess.Requests@dvla.gsi.gov.uk. [Apologies if it does not work]
Double Dip / ANPR FaultsThe BPA Report on ANPR Double Dips is here. Ideal case for a counterclaim (see above).
Daily Court List. See who is doing what and where here
Printing and posting Witness Statements. Easy and cheap way DoxDirect
What is court like. A District Judge's view
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Pippaki
post Mon, 8 Jan 2018 - 13:37
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Hiya, we don't have the receipt for that day anymore. I have found one from a later date but I don't know if this is any useful.
Pippaki
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emanresu
post Mon, 8 Jan 2018 - 13:42
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QUOTE
Hiya, we don't have the receipt for that day anymore


Should be OK. The idea is to get the manager to sort it rather than lose customers. Go see them.


--------------------
Where there is a claim - there is a counterclaim.
Are Parking companies misusing your personal data or interfering with your lease? Counterclaims are only £25. Makes them sit up and take notice. For leaseholds, join in the Managing agents too. Since the purpose of these claims is to frighten you, give them something to be frightened of.
Subject Access Requests to the DVLA?Find out who accessed your data and when. Try SubjectAccess.Requests@dvla.gsi.gov.uk. [Apologies if it does not work]
Double Dip / ANPR FaultsThe BPA Report on ANPR Double Dips is here. Ideal case for a counterclaim (see above).
Daily Court List. See who is doing what and where here
Printing and posting Witness Statements. Easy and cheap way DoxDirect
What is court like. A District Judge's view
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Pippaki
post Tue, 9 Jan 2018 - 07:32
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Well, my oh went there yesterday to speak to the manager and has been told that there is nothing they can do and to take it up with Athena.
Mhmmm.

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nosferatu1001
post Tue, 9 Jan 2018 - 08:57
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If its part of a retail park, thats potentially true. However you can ask them to complain to their landlord.
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ostell
post Tue, 9 Jan 2018 - 09:01
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Lidl head office it is then ?
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Pippaki
post Fri, 12 Jan 2018 - 12:07
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We have sent an email to LIDL.

Do we need to also send in an appeal to Athena?

Thanks Pippaki
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nosferatu1001
post Fri, 12 Jan 2018 - 13:46
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DOnt miss their deadlines, but dont appeal before you need to.
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Pippaki
post Fri, 12 Jan 2018 - 14:38
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Hi Nosferatu1001,

looks like the deadline has already passed. There deadline of 21 days has already passed.

Letter issue date was 12 December.

In our defence we were away for two weeks shortly after receiving this.

Ill draft a short one now regardless.

Pippaki
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nosferatu1001
post Fri, 12 Jan 2018 - 15:59
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The appeal WOULD NOT have succeeded anyway, so dont panic

Appeal AS KEEPER. SHow us your draft ASAP. No keeper liability is easiest as from memory Athena are hopeless.
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Jo Carn
post Fri, 12 Jan 2018 - 16:25
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Do not mention in your letter who was driving.
Can you post the Notice to Keeper they sent, conceal your name, address and licence plate. The rest we will need to see.
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Churchmouse
post Fri, 12 Jan 2018 - 18:12
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Your best chance with Lidl is usually to complain to their Customer Service department, explaining what a good customer you are and how badly this experience had affected your perception of their company and their brand. Such an appeal/complaint does not depend on deadlines. If that fails, or if you weren't a customer, I don't think Athena are particularly litigious.

--Churchmouse
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cabbyman
post Fri, 12 Jan 2018 - 18:25
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Customer Service or CEO? mellow.gif


--------------------
Cabbyman 8 PPCs 0
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Pippaki
post Sat, 13 Jan 2018 - 11:05
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SUCCESS!

The email to the Lidl CEO got the ticket cancelled even though we didn't have a receipt to show.

Very relieved.
Thank you all for your help.

Pippaki
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