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NPC ticket--wrong VRN
Ry4nl23
post Wed, 19 Feb 2020 - 12:20
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Hi all,

Borrowed my girlfriends car since mine was in the garage.

Recently parked in an NCP in Cardiff on a Thursday evening.

Came out and entered the reg wrong, instead of WJ04, I entered WL04, the rest was correct.

Had an NCP charge through in her name, contacted them and corrected them since I didn't want her to have any comebacks.

Told them the situation, including a picture of the receipt I had taken showing the mistake.

They got back to me today insisting I was still in the wrong and want £60 within 14 days or it will go up.

I understand it was my mistake, and usually Park there in my own car, and was willing to pay any small balance that I may of owed, not the £60 they are invoicing me for.

Anyone got any ideas on what I should do? I hold my hands up that I made a genuine mistake, but it's the excessive amount they want.

Thanks for any help
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post Wed, 19 Feb 2020 - 12:20
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Jlc
post Wed, 19 Feb 2020 - 13:08
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You may wish to ask them why they are acting in breach of their ATA's Code of Practice:

QUOTE
17 Keying Errors
17.1 Technology is being used more and more by parking providers as an aid to car park management. Irrespective of whether a parking facility is off-street or on-street, the
increased use of technology will often require a motorist to correctly enter their vehicle registration at a pay and display machine, parking kiosk or at a validation terminal inside the location in instances where parking is offered at a reduced rate or free of charge.

17.2 There is also an increase in the use of mobile phone apps to pay for parking. Just as in the case of fixed or stationary parking payment terminals, mobile phone parking apps also require a motorist to correctly enter their car registration number.

17.3 No one wants to receive a parking charge for making a mistake when entering their vehicle registration number into a Pay and Display machine or parking validation terminal, when they have paid for the parking event. Motorists, car park operators, service providers and equipment manufacturers all have a responsibility in ensuring that obvious and inadvertent errors do not lead to unjustified charges.

17.4 The Code recognises that keying errors can be grouped into 2 main areas;
A) Minor Keying Errors
Examples of a minor keying error could include:
• 0 instead of o.
• I instead of L.
• 1 instead of I
• Up to one letter wrong, removed, or swapped
• Up to one number wrong, removed, or swapped
• Numbers and/or letters in the wrong order (but where the correct registration is still recognisable)

These are minor errors where up to one character has been entered incorrectly, or where the registration has been entered in the wrong order. If a typing error such as this leads to a PCN being issued and the motorist appeals, the PCN must be cancelled at the first stage of appeal.


My bold...


--------------------
RK=Registered Keeper, OP=Original Poster (You!), CoFP=Conditional Offer of Fixed Penalty, NtK=Notice to Keeper, NtD=Notice to Driver
PoFA=Protection of Freedoms Act, SAC=Safety Awareness Course, NIP=Notice of Intended Prosecution, ADR=Alternative Dispute Resolution
PPC=Private Parking Company, LBCCC=Letter Before County Court Claim, PII=Personally Identifiable Information

Private Parking - remember, they just want your money and will say almost anything to get it.
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The Rookie
post Wed, 19 Feb 2020 - 13:10
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NCP are in the BPA, the BPA code of practice says an error of one digit should see the charge cancelled.

Have you submitted a formal appeal and got a written response?


--------------------
There is no such thing as a law abiding motorist, just those who have been scammed and those yet to be scammed!

S172's
Rookies 1-0 Kent

Council PCN's
Rookies 1-0 Warwick
Rookies 1-0 Birmingham

PPC PCN's
Rookies 10-0 PPC's
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Ry4nl23
post Wed, 19 Feb 2020 - 13:38
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Thanks for the replies.
Yeah I got a response, I've attached it.

It's not like I avoided paying, and was willing to sort out any arrears that was there, then they reject it?

Here
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Jlc
post Wed, 19 Feb 2020 - 14:27
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Templated answer.

Write back to them and ask them why they are acting in breach of BPA Code of Practice Section 17 and that you've reported them to BPA. (And do so)


--------------------
RK=Registered Keeper, OP=Original Poster (You!), CoFP=Conditional Offer of Fixed Penalty, NtK=Notice to Keeper, NtD=Notice to Driver
PoFA=Protection of Freedoms Act, SAC=Safety Awareness Course, NIP=Notice of Intended Prosecution, ADR=Alternative Dispute Resolution
PPC=Private Parking Company, LBCCC=Letter Before County Court Claim, PII=Personally Identifiable Information

Private Parking - remember, they just want your money and will say almost anything to get it.
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ostell
post Wed, 19 Feb 2020 - 14:59
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So what does the NTK say the driver did wrong?

This post has been edited by ostell: Wed, 19 Feb 2020 - 14:59
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Ry4nl23
post Wed, 19 Feb 2020 - 15:01
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Pretty much I did not pay at all, which I did, just had a digit wrong
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Jlc
post Wed, 19 Feb 2020 - 16:03
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QUOTE (Ry4nl23 @ Wed, 19 Feb 2020 - 15:01) *
Pretty much I did not pay at all, which I did, just had a digit wrong

Much of this is all automated. So their system could not match a stay with a payment and kicks out a letter saying it wasn't paid...

So likely no manual check before issuing the charge. But this is where the appeal process should resolve matters.

They probably didn't read your appeal. You now need to be assertive!

Complain to the BPA for starters.

This post has been edited by Jlc: Wed, 19 Feb 2020 - 16:04


--------------------
RK=Registered Keeper, OP=Original Poster (You!), CoFP=Conditional Offer of Fixed Penalty, NtK=Notice to Keeper, NtD=Notice to Driver
PoFA=Protection of Freedoms Act, SAC=Safety Awareness Course, NIP=Notice of Intended Prosecution, ADR=Alternative Dispute Resolution
PPC=Private Parking Company, LBCCC=Letter Before County Court Claim, PII=Personally Identifiable Information

Private Parking - remember, they just want your money and will say almost anything to get it.
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nosferatu1001
post Thu, 20 Feb 2020 - 07:34
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Yep. The bPA code of practice, valid from Jan 2020 onwards, is VERY clear that they MUST check for simple keying errors such sa this. Might not have even been you, but a stuck keypad etc - happened before.
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