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CP Plus - charge notice, exceeding free parking period at Service Station
GoodMan111
post Thu, 20 Oct 2016 - 17:23
Post #1


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Hello,
We have received a charge notice for 'exceeding free parking period at Service Station' for a vehicle registered to the company.
They ask for the drivers name. The images are not clear. It is impossible to verify vehicle or who the driver was.
Made an appeal but they sent another 'standard' letter which did not seem relate to the points made in the appeal at all.
Timings (dates) stated also seem to be inaccurate, e.g. they say letter was issued on 11th of October, but we actually received it on the 15th (thus cutting short the time we have to appeal).
What should I do; they offer POPLA appeal.

Cheers,
GM





Our appeal

To:
Appeals Section
PO BOX 3573
Barnet
EN5 9QA


From:
Limited Company


Appeal against charge notice – Ref XXXXXXXX


Dear CP-Plus appeals team,

We have received a charge notice from you withRef XXXXXXXX regarding one of our vehicles being parked in excess of the free period at ‘Roadchef’, Annandale Water.

Your charge notice asks us to identify the driver and you have attached images to your notice as proof. We are happy to assist you in this matter and settle any outstanding parking charges if indeed our vehicle was parked on your client’s site - ‘Roadchef’ - Annandale Water.

However, from the images provided by you it not possible for us to:
1. Identify the driver
2. Confirm the type and make of the vehicle
3. Confirm if the vehicle was actually parked in a parking bay or not

Hence, we appeal against the above penalty Ref XXXXXXXX sent you us on the 15/09/2016.
Further, we ask you to provide additional evidence that our vehicle was indeed parked in one of the parking bays ant not merely passing through.

We are looking forward to your response.

Kind regards,


second letter

response to our appeal
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post Thu, 20 Oct 2016 - 17:23
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GoodMan111
post Mon, 7 Nov 2016 - 08:11
Post #21


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OK, thank you. VG!

OK, thank you. VG!
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SchoolRunMum
post Mon, 7 Nov 2016 - 10:28
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QUOTE
Please give this very important matter the upmost attention.


One typo seen - should be 'UTMOST'.
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GoodMan111
post Mon, 7 Nov 2016 - 14:27
Post #23


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noted typo. Thank you.

WHAT DO WE MAKE OF THIS????

LETTER FROM POPLA ASSESSOR:

The operator has contacted us in response to your appeal. They have advised that they issued the POPLA verification code for a Scottish site.
POPLA can only assess appeals for Parking Charge Notices (PCNs) issued in England and Wales.
It is not within POPLAs remit to assess appeals for PCNs issued in Scotland.
I would suggest you contact the parking operator directly.

Yours Sincerely,

NAME OF ASSESSOR
POPLA Team
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freddy1
post Mon, 7 Nov 2016 - 14:32
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OK , no POPLa appeal , what now? , all PPCs must provide an indipendent appeal service?

however , clearly stated is the fact that they are aware of the ombudsmanservice but chiise not to offer it


right little pickle there in then

This post has been edited by freddy1: Mon, 7 Nov 2016 - 14:35
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nosferatu1001
post Mon, 7 Nov 2016 - 14:55
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Report them to the BPA for failure to provide an independent appeals service
Ask dactyl what sanctions they will apply

Isn't this also a breach of kadoe?
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freddy1
post Mon, 7 Nov 2016 - 15:02
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QUOTE (nosferatu1001 @ Mon, 7 Nov 2016 - 14:55) *
Report them to the BPA for failure to provide an independent appeals service
Ask dactyl what sanctions they will apply

Isn't this also a breach of kadoe?


failing to provide an ADR , I would have thought so

just went back to look at the photos , shucks , can,t see any POFa referaces there
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cabbyman
post Mon, 7 Nov 2016 - 17:48
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My only worry is in the wording of the appeal in post #1.

If they provide evidence of any of those three points, you could be stymied in court. Be very, very careful about the wording of any correspondence. Get it checked here first.


--------------------
Cabbyman 11 PPCs 0
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GoodMan111
post Tue, 22 Nov 2016 - 10:37
Post #28


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Hello,
Just to update everyone. We've received a reply to our last letter.

"Thank you for your correspondence concerning the above stated Parking Charge Notice.

In light of your claims, the representations stated in your appeal have been note and upheld.
We can confirm this Notice has been cancelled in full and no further action will take place on this occasion.

Yours sincerely
CP Plus Limted"


Team victory!!!

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nosferatu1001
post Tue, 22 Nov 2016 - 12:52
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Well done smile.gif

Can you add this to the completed cases section of the forum? New thread, with a link back to this one smile.gif
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GoodMan111
post Tue, 22 Nov 2016 - 13:51
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OK done: http://forums.pepipoo.com/index.php?showtopic=110055
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kazza123
post Mon, 20 Aug 2018 - 21:14
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Hi. I have today received a charge notice from CP Plus. I was parked in a car park that offers free 2hrs parking, but my appointment overran meaning I overstayed by 31mins - am I in a position to appeal this charge notice? It’s dated 7th August & I have been away from 5th - 20th August, hence why only posting now. Please see attached documents. Any help would be much appreciated. Thank you

This post has been edited by kazza123: Mon, 20 Aug 2018 - 21:25
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nosferatu1001
post Mon, 20 Aug 2018 - 22:17
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Kazza - you know by now not to hujack threads. Hit report. Do not reply to this thread.
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