B&M: Stone Lake Retail Park, Charlton - PCN Options

[soyaco]

As the keeper of the vehicle, I received a PCN and a 'First reminder' from Premier Parking for "Exceeding maximum stay period" - unfortunately I, the keeper am currently abroad, and have been abroad since 6th Dec, and was only notified of the below after asking a family member to drop by the house and see if there are any utility bills via post. I will be back in the UK on the 8th Feb

Copies of the two letters received has been attached.

The driver has tried contacting B&M about this and this was their response:
"Thank you for your email and I am sorry to hear that you have received a parking ticket while shopping at B&M.

It is unfortunate that restrictions and charges need to be imposed due to non B&M customers using the car park, and customers using our car park as base while they continue shopping etc with other retailers.

We have no direct control over these penalty notices as they are issued and controlled by the car park management company in conjunction with the landlord of the property. The company who manage the car parks are open to reviewing parking tickets when a customer is able to provide details of purchases (receipt or bank statement) in our stores at the time the ticket was received. All contact details for the parking company will be on the letter you have received.

I do hope that this incident does not deter you from shopping with B&M in the future and we look forward to seeing you in one of our stores.

Kind Regards,

​Kate
B&M Customer Services"

Is there anything the driver can do at this late stage?

When the driver contacted B&M, they showed them a screenshot of a bank statement purchasing from them on that day.

This post has been edited by soyaco: Wed, 16 Jan 2019 - 16:47

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[cabbyman]

Leave it. You have complied with their requirement by refusing to identify the driver, as stated in your original letter. The ball is in their court to make the next move.