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Hackney Council apologises for Christmas Eve and New Year’s Eve parking ticket blunder
ohnoes
post Tue, 15 Jan 2019 - 14:03
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https://www.hackneygazette.co.uk/news/hackn...under-1-5852374

Hackney Council has announced it will cancel all parking tickets handed out on Christmas Eve and New Year’s Eve, when its own website mistakenly assured residents parking wardens wouldn’t be on patrol.

Officials had been stubbornly refusing to cancel any fines issued in contradiction to its own advice by APCOA wardens that day.

The council’s website clearly stated: “Sunday Enforcement until 7pm” would be adhered to on Monday December 24 and 31, giving many residents a false sense of security when it came to parking their vehicles.

Christopher Mercer was one of them and was slapped with a £55 penalty charge notice for having his car parked outside his home in Groombridge Road, South Hackney on December 31.

Parking restrictions in Zone P usually end on Friday evening and come into force again on Monday morning, so he was reassured there would be no parking controls - but was hit by the PCN anyway.

“I saw the warden nearby, and asked her why she was working when there was no enforcement, and asked her to cancel the PCN,” said Dr Mercer.

“She said she could not. I also spoke to her manager on the phone who said he was aware of the “mistake” but could do nothing.”

His appeal was rejected by the council, despite him including a screenshot of its online advice.

He refused to pay the fine and was expecting to have to attend a tribunal to appeal it.

“They wrote me this letter saying tough luck,” said Dr Mercer.

“I think the council do not want to cancel my notice because on that basis they will have to cancel many more, and the salaries paid to the wardens working in those zones that day will have been wasted.”

But after the Gazette stepped in, the council has now admitted the blunder.

A spokesperson apologised to all those affected. 
“Unfortunately the information online was wrong,” they said.

“Parking controls were in place on Christmas Eve and New Year’s Eve.

“As we are unable to know who may have referred to the website before parking, we have taken the decision to cancel all parking PCNs issued on both days, and will refund those drivers who have already paid, to ensure we are treating all drivers fairly.


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Enfield 1/1
Hackney 3/4

PPC successfully contested with the help of this forum:
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post Tue, 15 Jan 2019 - 14:03
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DancingDad
post Tue, 15 Jan 2019 - 15:52
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Fair play to them but should not have had to wait for the press to get involved.
Council should have cancelled all the moment it became apparent that an error had been made.
At least they are not falling back on the "people will need to apply for a refund" or worse, "Those that have paid have admitted so will get no refund"
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ohnoes
post Tue, 15 Jan 2019 - 16:54
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QUOTE (DancingDad @ Tue, 15 Jan 2019 - 15:52) *
Fair play to them but should not have had to wait for the press to get involved.
Council should have cancelled all the moment it became apparent that an error had been made.
At least they are not falling back on the "people will need to apply for a refund" or worse, "Those that have paid have admitted so will get no refund"


They've made a pretty penny from Mare Street no left turn so they can afford to be 'generous' on this one.


--------------------
PCNs sucessfully contested with the help of this forum:
Newham 1/1
Enfield 1/1
Hackney 3/4

PPC successfully contested with the help of this forum:
UKPC 1/1
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