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Help with Wright Hassall, Threads merged
alexsyl
post Tue, 12 Apr 2016 - 08:13
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Hi all,

Apologies in advance - I'm new here and I know there are countless topics regarding these issues but I'm not sure what to do next.

In November 2015 I parked in the Abbey Walk car park in Selby (the Sainsburys one, in case anyone knows it). It was always free to park and is close to the town centre, as I was meeting a couple of friends for some food there. I arrived at around 7pm ish and left around 10.30.

I didn't think anything of it, so imagine my surprise when I received a letter from ZZPS dated 19th February 2016 saying I had an unpaid parking fine from the above. Turns out this car park is now managed by Vehicle Control Services on an ANPR sheme, which is not exactly well publicised (and by that I mean I couldnt see any signs up in the car park regarding said parking restrictions). I had never received any prior correspondence from VCS to advise that I had a parking fine or anything like that.

I wrote to both ZZPS and VCS, on the same day, disputing the charge as I had never received any prior notification and therefore could not appeal within the initial given period. I did originally research on here and a couple of other websites to help me gain some content for said letters, so said that I would not pay ZZPS as it's all speculative invoices, is not a genuine pre-estimate of loss, and there is significant lack of signage in the car park to show the parking restrictions.

I got the usual templated b*llocks letter back, refusing to answer any of my points that I raised, so I wrote to them again to deny the debt to ZZPS and refuse to deal with ZZPS, and demanded they respond fully to the issues and points that I raised in my initial letter, saying that if I didnt hear from them within 14 days then I'd consider the matter closed.

So, yesterday, I receive a letter in the post from Wright Hassall, dated 29th March (but only arrived yesterday - convenient?) - which I have scanned and attached. This looks different to the usual WH templated letters that I have seen people posting about on here and elsewhere - so I am completely unsure how to respond.

Obviously I want to completely stand my ground and have no intention of paying this - I'm just worried about it getting to the CCJ stage.

Is there anyone who could please provide me with some help on how to respond to this WH letter? I'm a bit of a newbie with these kinds of things so anything in laymans terms would be much appreciated.

Thank you!

This post has been edited by alexsyl: Mon, 18 Apr 2016 - 11:12
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post Tue, 12 Apr 2016 - 08:13
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alexsyl
post Wed, 1 Aug 2018 - 14:02
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On a side note - what am I to BWL, just out of interest?

Am I their customer? Client? Or basically nothing?
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Umkomaas
post Wed, 1 Aug 2018 - 19:44
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QUOTE (alexsyl @ Wed, 1 Aug 2018 - 15:02) *
On a side note - what am I to BWL, just out of interest?

Am I their customer? Client? Or basically nothing?

You're their prey.
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alexsyl
post Thu, 2 Aug 2018 - 07:48
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That's true!

I was thinking more if I was put something in a letter - along the lines of "the way you treat your customers is disgusting" - but not actually that - wondering what I would officially be classed as to BWL.
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Dave65
post Thu, 2 Aug 2018 - 10:02
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You must remember they only want your money, these people (or kretins) involved in Private Parking care not one zitch about anyone or any such customer service.
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alexsyl
post Thu, 20 Sep 2018 - 09:22
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Hello,

So I finally got a response from BWL on my SAR.

Tons of information is missing including what data they hold and how they obtained the data. All they have sent me is copied of letters they've sent, and what responses I have sent them.

How do I best proceed? Do I write back to BWL to tell them as such and to do it properly, or do I leave it with the ICO to take further?

Many thanks
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Redivi
post Thu, 20 Sep 2018 - 10:14
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Dear Sir

Ref ****

I have received your response to my Subject Access Request

It is woefully inadequate and you have obviously failed to include all the information you hold about me
You have even failed to include the request from your client to contact me

As this was the third time I had requested the information I will not accept any further delays
If I have not received every record by 27th September 4 pm, I will immediately report BWLegal to the Information Commissioners Office

Yours Faithfully

PS : I am also still waiting for an explanation of your £54 charge and why your client believes it to be exempt from CPR 27.14
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nosferatu1001
post Thu, 20 Sep 2018 - 12:08
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Would a complaint to the SRA also be in order?
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alexsyl
post Thu, 20 Sep 2018 - 13:01
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Thanks - will send that letter off this afternoon.

I did already complain to the SRA about their conduct last year, however with the new developments in BWL's inability to respond to an access request has tempted me to do it again!
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