Euro Car Parks paid and still got a PCN, Paid for a parking via paybyphone and still got a PCN ticket |
Euro Car Parks paid and still got a PCN, Paid for a parking via paybyphone and still got a PCN ticket |
Sun, 29 Nov 2020 - 22:55
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#1
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New Member Group: Members Posts: 4 Joined: 29 Nov 2020 Member No.: 110,785 |
Hi Everyone,
I entered a car park owned by Euro Car Parks in the Newport town centre at 10:44 and left at 12:19 (as states on PCN). I found that the payment machines on the car park were not in operation, therefore, I used 'paybyphone' app to pay for the period 10:56 to 12:56. Couple of days later I have received a letter with the PCN. I used 'identify car park by location' to find a car park which suggested me this car park on the app. However, after I received a PCN I checked the location reference number from the parking summary details and it seems the mobile app picked some car park which is adjacent and the one I parked is missing from the app (on the screenshot attached). I appealed to the Euro Car Parks hoping that the car park I paid for was actually where I parked and this would be considered. However, I suppose they would reject this... Currently, a charge is £60 and after 10 days they are turning this to £100 which is quite common. I suppose appeal would not be considered until change changes to £100. Considering all the above what are my chances on the appeal? This is a random car park without any facility nearby whom I could approach to discuss this, thus not even able to identify landowner. Is it common for these companies to rip people off on such things? Would appreciate any suggestions This post has been edited by DmitryD: Tue, 1 Dec 2020 - 20:32 |
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Sun, 29 Nov 2020 - 22:55
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Sun, 29 Nov 2020 - 22:59
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#2
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Member Group: Members Posts: 1,271 Joined: 16 Jul 2015 Member No.: 78,384 |
I hope you have not put your name as the driver.
Post up PCN, redacte your name, PCN numbers, etc but leave the dates |
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Sun, 29 Nov 2020 - 23:42
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#3
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Member Group: Members Posts: 17,088 Joined: 8 Mar 2013 Member No.: 60,457 |
Did the signs say use pay by phone? So the method you were using to pay has failed and allocated the payment to a different park. This is a failure of their equipment and you have no liability
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Mon, 30 Nov 2020 - 21:56
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#4
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New Member Group: Members Posts: 4 Joined: 29 Nov 2020 Member No.: 110,785 |
I hope you have not put your name as the driver. Post up PCN, redacte your name, PCN numbers, etc but leave the dates Please see redacted PCN attached Did the signs say use pay by phone? So the method you were using to pay has failed and allocated the payment to a different park. This is a failure of their equipment and you have no liability Yes, there was a large sign saying to pay by phone. This is why I assumed app would be working correctly. I will take a photo of it tomorrow and paste it here. Hope this argument would be reasonable enough. This post has been edited by DmitryD: Tue, 1 Dec 2020 - 20:33 |
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Mon, 30 Nov 2020 - 22:49
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#5
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Member Group: Members Posts: 17,088 Joined: 8 Mar 2013 Member No.: 60,457 |
What PCN attached ?
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Tue, 1 Dec 2020 - 20:36
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#6
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New Member Group: Members Posts: 4 Joined: 29 Nov 2020 Member No.: 110,785 |
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Tue, 1 Dec 2020 - 20:42
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#7
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Member Group: Members Posts: 41,506 Joined: 25 Aug 2011 From: Planet Earth Member No.: 49,223 |
Considering all the above what are my chances on the appeal? Zero to none. Is it common for these companies to rip people off on such things? As far as the parking company is concerned you didn't pay. They will say it was your responsibility to check carefully. They only make money from issuing charges. It sounds like you've given them the driver details too which may have given an approach to challenge. POPLA will not help you either. So, you either concede you made a mistake and pay the reduced charge or stick it out for 6 years and see if they raise a court claim. You could consider offering them the tariff and a small admin charge to appear 'reasonable' should it go to court. They are not particularly litigious though. This post has been edited by Jlc: Tue, 1 Dec 2020 - 20:42 -------------------- RK=Registered Keeper, OP=Original Poster (You!), CoFP=Conditional Offer of Fixed Penalty, NtK=Notice to Keeper, NtD=Notice to Driver
PoFA=Protection of Freedoms Act, SAC=Safety Awareness Course, NIP=Notice of Intended Prosecution, ADR=Alternative Dispute Resolution PPC=Private Parking Company, LBCCC=Letter Before County Court Claim, PII=Personally Identifiable Information, SAR=Subject Access Request Private Parking - remember, they just want your money and will say almost anything to get it. |
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Tue, 1 Dec 2020 - 20:43
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#8
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Member Group: Members Posts: 17,088 Joined: 8 Mar 2013 Member No.: 60,457 |
Try posting to a hosting site such as imgur and put the link on here. Could you do all of the sign please
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Tue, 1 Dec 2020 - 20:48
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#9
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Member Group: Members Posts: 41,506 Joined: 25 Aug 2011 From: Planet Earth Member No.: 49,223 |
So the method you were using to pay has failed and allocated the payment to a different park. This is a failure of their equipment and you have no liability Typing the location code as per the signs works. Unless the 3rd party are willing accept an error in their geolocation option then ECP will stick to their guns. -------------------- RK=Registered Keeper, OP=Original Poster (You!), CoFP=Conditional Offer of Fixed Penalty, NtK=Notice to Keeper, NtD=Notice to Driver
PoFA=Protection of Freedoms Act, SAC=Safety Awareness Course, NIP=Notice of Intended Prosecution, ADR=Alternative Dispute Resolution PPC=Private Parking Company, LBCCC=Letter Before County Court Claim, PII=Personally Identifiable Information, SAR=Subject Access Request Private Parking - remember, they just want your money and will say almost anything to get it. |
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Wed, 2 Dec 2020 - 19:23
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#10
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New Member Group: Members Posts: 4 Joined: 29 Nov 2020 Member No.: 110,785 |
Try posting to a hosting site such as imgur and put the link on here. Could you do all of the sign please I have uploaded redacted PCN over here: https://ibb.co/t8D9YPS Here is one more picture of the sign: https://ibb.co/pzw7Jd1 Considering all the above what are my chances on the appeal? Zero to none. Is it common for these companies to rip people off on such things? As far as the parking company is concerned you didn't pay. They will say it was your responsibility to check carefully. They only make money from issuing charges. It sounds like you've given them the driver details too which may have given an approach to challenge. POPLA will not help you either. So, you either concede you made a mistake and pay the reduced charge or stick it out for 6 years and see if they raise a court claim. You could consider offering them the tariff and a small admin charge to appear 'reasonable' should it go to court. They are not particularly litigious though. Never approached such a situation so I have filed an appeal. I suppose this would provide them with the driver details... Thanks for suggesting. I think ECP would not care for the omission on their partner's mobile app too. |
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