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Car towed, Newham council, PCN Contravention code 16
sktn
post Sat, 2 Feb 2019 - 13:26
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Member No.: 102,246



Hi all, I would be very grateful for some assistance regarding the incident of my car being towed yesterday morning by Newham council.

I visited a resident in Newham borough, to attend a training course with her. The resident gave me an all day visitor permit (see photo) to allow me to park on one of the roads (Ruscoe Road: https://goo.gl/maps/GeQxgR4WEpG2 ) facing south on the left, towards to Canning Town Tube station so we could travel to the course together.

As I arrived during the early hours of the morning (6.40am) it was still fairly dark, but it had also snowed that morning and the sign on the side of the road that I had parked my car was covered in snow, the sign on the opposite side was visible though (due to direction of snow fall presumably), and I could see it they permitted me to park my vehicle in one of the resident bays (with a valid permit). I filled in the visitor permit and parked in the space available, and ensured it was visible in the windscreen.

There were no road markings in the bay I had parked in to show it was different from any other bay and arrived back that evening to find my car missing. It was at this point I realised I had parked my car in a "car club" bay, as the snow had melted from the sign, and realised my car had been towed by the council.

Now this was a genuine mistake, and I was gutted to have to pay £265 (£200 removal fee, £65 PCN) to get my car back, money I cannot afford as I'm currently on maternity leave.

(1) Do you think I have a case? I have attached the relevant paper work below, I cannot access any images as the PCN has been paid, in order to release the car.
(2) Could you help with wording to challenge the PCN and recover both the tow and PCN cost?

I would be very grateful for your advice, thank you in advance for providing your support and advice.

PCN:
https://ibb.co/WyBmfLf
https://ibb.co/3s17Hdb

Parking permit:
https://ibb.co/TRrXQhy
https://ibb.co/Kx66HNP

Vehicle release:
https://ibb.co/0DPsMSW

Representation Document:
https://ibb.co/tXnX7Lj
https://ibb.co/NNqtbSk
https://ibb.co/C5ZB9pk

Example of the parking sign:
https://ibb.co/WFFvDH5

Evidence of event and confirmation of adverse weather conditions from event
https://ibb.co/6JbP9L6
https://ibb.co/Lv9wLmh

Witness statement:
https://ibb.co/pLJP8Cs

Unfortunately I do not have the Oyster card journey as I paid via contactless

This post has been edited by sktn: Sat, 2 Feb 2019 - 14:15
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sktn
post Mon, 10 Jun 2019 - 14:09
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Group: Members
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Member No.: 102,246



QUOTE (stamfordman @ Mon, 10 Jun 2019 - 15:04) *
That's great news - make sure you get the tow and PCN penalties back.


Is waiting for them to write to me with the refund, too ambitious?
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post Mon, 10 Jun 2019 - 14:09
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cp8759
post Mon, 10 Jun 2019 - 14:57
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QUOTE (sktn @ Mon, 10 Jun 2019 - 15:09) *
QUOTE (stamfordman @ Mon, 10 Jun 2019 - 15:04) *
That's great news - make sure you get the tow and PCN penalties back.


Is waiting for them to write to me with the refund, too ambitious?

I expect they will send you a refund within the usual 28 day period. If you haven't heard by then by all means chase them up.


--------------------
If you would like assistance with a penalty charge notice, please post a thread on https://www.ftla.uk/index.php
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