Lidl Wallington |
Lidl Wallington |
Tue, 11 Sep 2018 - 20:36
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#1
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Member Group: Members Posts: 288 Joined: 18 May 2017 Member No.: 92,056 |
Hi there everyone.
My father in law as the owner of this vehicle got sent a NTK via Anpr to his home address. He said the driver at the time went to Lidl on the Sunday morning just after 9 unaware that it opened at 10 on Sundays. So the driver waited until opening time of 10 then went in, got a few bits of shopping and left at at the indicated time. Now the driver was unaware that they had to register the registration plate to get the free parking as they are a older person and this is all new to them. The driver paid cash and has not got the receipt anymore. It was a Sunday so if the driver wanted to park just for the sake of free parking to go somewhere they could of parked anywhere out side the store on the street as there is ample free parking on the Sunday. So what would be my father in laws best course of action? regards fine lidl_20180910_0001 by breeze breeze, on Flickr fine lidl 2_20180911_0001 by breeze breeze, on Flickr This post has been edited by torenaga: Tue, 11 Sep 2018 - 20:38 |
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Tue, 11 Sep 2018 - 20:36
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Wed, 12 Sep 2018 - 08:56
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#2
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Member Group: Members Posts: 4,167 Joined: 6 Oct 2012 Member No.: 57,558 |
Lidl have Athena on a very tight leash, the forum has never seen one of these end up in a claim which suggests the Lidl/Athena contract has a no court clause. Lidl also seem to get most of the parking charge leaving Atena with a small handling fee.
First try the store, if they do not offer to cancel then the Lidl CEO email is on the board somewhere. |
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Wed, 12 Sep 2018 - 14:06
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#3
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Member Group: Members Posts: 288 Joined: 18 May 2017 Member No.: 92,056 |
Ok, i Will go down to the store and have a go that way for him, otherwise i Will go the CEO email way.
Thank you very much |
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Sun, 16 Sep 2018 - 10:37
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#4
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Member Group: Members Posts: 288 Joined: 18 May 2017 Member No.: 92,056 |
So I went to the store today for the 3rd time this week to speak to the store manager as every other time I went he had left by the time I got there at about 8.30pm, but of course with work it was hard to get there any earlier.
Lets just say he was useless when i did manage to finally get hold of him, he asked if the driver still had the receipt but I said to him they paid cash and was for some bread and ham, Who keeps a receipt for just enough products for a sandwich? He told me that without a receipt he can not help me and that I would have to go through the customer service way to get this cancelled. Should I try customer services or Should I just try the CEO now? I'm also aware that the 14 day period is almost up. Thanks in advance |
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Sun, 16 Sep 2018 - 11:28
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#5
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Member Group: Members Posts: 2,356 Joined: 30 Jun 2008 From: Landan Member No.: 20,731 |
So I went to the store today for the 3rd time this week to speak to the store manager as every other time I went he had left by the time I got there at about 8.30pm, but of course with work it was hard to get there any earlier. Lets just say he was useless when i did manage to finally get hold of him, he asked if the driver still had the receipt but I said to him they paid cash and was for some bread and ham, Who keeps a receipt for just enough products for a sandwich? He told me that without a receipt he can not help me and that I would have to go through the customer service way to get this cancelled. Should I try customer services or Should I just try the CEO now? I'm also aware that the 14 day period is almost up. Thanks in advance The Lidl/Athena PCNs I've dealt with went through Customer Services, who instructed Athena to cancel, which they did. --Churchmouse |
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Sun, 16 Sep 2018 - 11:41
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#6
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Member Group: Members Posts: 3,124 Joined: 8 Feb 2013 Member No.: 59,842 |
Lidl have Athena on a very tight leash, the forum has never seen one of these end up in a claim which suggests the Lidl/Athena contract has a no court clause. Lidl also seem to get most of the parking charge leaving Atena with a small handling fee. First try the store, if they do not offer to cancel then the Lidl CEO email is on the board somewhere. Is there any evidence that Athena manage any parking sites other than Lidl? I can't instantly bring to mind any others. I wonder what the real link-up is between Athena and Lidl? |
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Sat, 22 Sep 2018 - 17:05
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#7
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Member Group: Members Posts: 288 Joined: 18 May 2017 Member No.: 92,056 |
Sent an e-mail to the CEO as advised on here and got a e-mail saying that they will be cancelling on this occasion.
Thanks for the help everyone. |
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Sat, 22 Sep 2018 - 19:09
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#8
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Member Group: Members Posts: 6,898 Joined: 15 Dec 2007 From: South of John O'Groats, north of Cape Town. Member No.: 16,066 |
Well done.
What E mail address did you use for the CEO? -------------------- Cabbyman 11 PPCs 0
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Sun, 23 Sep 2018 - 10:20
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#9
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Member Group: Members Posts: 288 Joined: 18 May 2017 Member No.: 92,056 |
Thank you.
I Sent it to multiple addresses of theirs as i wanted to make sure they got it Here are the ones i sent them too. christian.haertnagel@lidl.co.uk, compliance@lidl.co.uk and dispute.resolution@lidl.co.uk. The reply was sent to me from customer.services@lidl.co.uk |
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Sun, 23 Sep 2018 - 19:23
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#10
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Member Group: Members Posts: 6,898 Joined: 15 Dec 2007 From: South of John O'Groats, north of Cape Town. Member No.: 16,066 |
Thank you.
This is important information. Would you be kind enough to post in 'Completed Cases' forum with a link back to this thread, please? -------------------- Cabbyman 11 PPCs 0
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Mon, 24 Sep 2018 - 18:46
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#11
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Member Group: Members Posts: 288 Joined: 18 May 2017 Member No.: 92,056 |
Sure
I will do this now |
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