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Tyne Tunnel unpaid toll charge
Aunty Rachel
post Thu, 29 Oct 2020 - 20:23
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Hi... I received an unpaid toll charge Notice from Tyne tunnels. I appealed this based on the fact that the schedule of notice was misleading as it said pay by 00.01 on the 23/06 in very small writing so when I went to pay on the 23rd I couldn’t. I then proceeded to try to contact them however the customer service line was inactive at this time. I appealed on the basis that there was no clear signage and the receipt was misleading which they then rejected. The original toll was £1.80 and then this has now escalated to £354 and been sent to CDER who are threatening a ccj if I don’t pay today.

Does anyone have any advice? Should I pay up to avoid ccj? Then appeal or is this impossible. Or appeal and risk other fines?

Grateful for any advice.

Thank you.
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post Thu, 29 Oct 2020 - 20:23
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Aunty Rachel
post Sun, 1 Nov 2020 - 19:45
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QUOTE (stamfordman @ Fri, 30 Oct 2020 - 23:35) *
Yes too much fog on the Tyne here. If you can at least take pics of the docs with a phone you can email them to me and I'll post them, redacting personal info.



Please this would help me a lot. Thank you
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Mad Mick V
post Wed, 4 Nov 2020 - 21:33
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https://www.chroniclelive.co.uk/news/north-...issued-19212118

Seems like an ongoing problem with letting people go through without payment.

I went through on Monday and noticed a big sign which stated something like "no access to tunnel without payment of toll"

Mick
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hcandersen
post Thu, 5 Nov 2020 - 10:05
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@MMV, how does your experience compare with the excerpt from the rejection letter?

The terms and conditions for payment are clearly stated on the Pay Later (Schedule of Charge) ticket issued in Lane.

Is someone in an office somewhat detached from reality....

Sorry, let me rephrase..is the person who wrote that letter detached....ll
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Mcginty
post Wed, 11 Nov 2020 - 19:35
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Nice little earner for TT2. Wonder if the guy that dreamed this up has got his bonus?

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Mad Mick V
post Wed, 11 Nov 2020 - 19:58
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QUOTE (hcandersen @ Thu, 5 Nov 2020 - 10:05) *
@MMV, how does your experience compare with the excerpt from the rejection letter?

The terms and conditions for payment are clearly stated on the Pay Later (Schedule of Charge) ticket issued in Lane.

Is someone in an office somewhat detached from reality....

Sorry, let me rephrase..is the person who wrote that letter detached....ll


@hca
Apologies, I missed your post.

My experience has been that you pay full stop and the approach signage makes this clear.

The number of times I have waited in long tailbacks suggests this pay later whizz is recent even though it might be in the byelaws.

Seems to me that the provision is there and they are replicating the 24 hour rule that we have seen with tolls like Dartford, Mersey etc. Not before time.

There are big matrix signs where they could inform drivers that payment is required within 24 hours but the OP doesn't mention them being in operation.

Never had a ticket from the toll booth but I would pay more attention to signage rather than a clause on a document I had never had before.

Besides which, you would still have to approach the booth with the barrier down to get a ticket so I would say the time saving element is minimal at best over throwing coins into a receptacle.

Yes, completely detached with an outhouse.


Mick

This post has been edited by Mad Mick V: Wed, 11 Nov 2020 - 20:00
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besty7
post Sun, 29 Nov 2020 - 17:00
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QUOTE (Aunty Rachel @ Thu, 29 Oct 2020 - 20:23) *
Hi... I received an unpaid toll charge Notice from Tyne tunnels. I appealed this based on the fact that the schedule of notice was misleading as it said pay by 00.01 on the 23/06 in very small writing so when I went to pay on the 23rd I couldn’t. I then proceeded to try to contact them however the customer service line was inactive at this time. I appealed on the basis that there was no clear signage and the receipt was misleading which they then rejected. The original toll was £1.80 and then this has now escalated to £354 and been sent to CDER who are threatening a ccj if I don’t pay today.

Does anyone have any advice? Should I pay up to avoid ccj? Then appeal or is this impossible. Or appeal and risk other fines?

Grateful for any advice.

Thank you.


QUOTE (Aunty Rachel @ Thu, 29 Oct 2020 - 20:23) *
Hi... I received an unpaid toll charge Notice from Tyne tunnels. I appealed this based on the fact that the schedule of notice was misleading as it said pay by 00.01 on the 23/06 in very small writing so when I went to pay on the 23rd I couldn’t. I then proceeded to try to contact them however the customer service line was inactive at this time. I appealed on the basis that there was no clear signage and the receipt was misleading which they then rejected. The original toll was £1.80 and then this has now escalated to £354 and been sent to CDER who are threatening a ccj if I don’t pay today.

Does anyone have any advice? Should I pay up to avoid ccj? Then appeal or is this impossible. Or appeal and risk other fines?

Grateful for any advice.

Thank you.


QUOTE (Aunty Rachel @ Thu, 29 Oct 2020 - 20:23) *
Hi... I received an unpaid toll charge Notice from Tyne tunnels. I appealed this based on the fact that the schedule of notice was misleading as it said pay by 00.01 on the 23/06 in very small writing so when I went to pay on the 23rd I couldn’t. I then proceeded to try to contact them however the customer service line was inactive at this time. I appealed on the basis that there was no clear signage and the receipt was misleading which they then rejected. The original toll was £1.80 and then this has now escalated to £354 and been sent to CDER who are threatening a ccj if I don’t pay today.

Does anyone have any advice? Should I pay up to avoid ccj? Then appeal or is this impossible. Or appeal and risk other fines?

Grateful for any advice.

Thank you.



hi ive had a similar situation whereby the northbound tunnel was closed so I had to use the southbound to travel north.
as I've always done 8 had cash ready to pay the £1 80 charge but as they couldnt take cash HAD to take a pay later ticket ,which I've never done before for my many visits through the tunnel.
Unfamiliar I tried to pay the morning after the deadline, if which I was unaware of
They refused payment on the grounds too late so applied a £30 fine .I appealled on the grounds othat notification prior to arriving at the tunnel to give me the opportunity to decide whether to or not not use the tunnel .
Instead it was only after travelling through that I found that 8 could not pay cash i was given no option than to take the pay later method.
It clearly states on the website that cash is an option for payment and the fact that they could not take payment in this way was no fault of mine, unfortunately they give no consideration to this and continue to impose the fine..
I've just had a refusal from the 3rd and final appeal and they've upped the fine to £60 .
ive stated that 24hrs is an unreasonable amount of time and in such a situation whereby a motorist may not have had internet banking nor a debit card, what payment method is there in place for them .
I think this company need exposing for the working methods as I would imagine in instances such as this many hundreds of fines will be issued ,

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Steven G40
post Mon, 30 Nov 2020 - 00:27
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QUOTE (besty7 @ Sun, 29 Nov 2020 - 17:00) *
hi ive had a similar situation whereby the northbound tunnel was closed so I had to use the southbound to travel north.
as I've always done 8 had cash ready to pay the £1 80 charge but as they couldnt take cash HAD to take a pay later ticket ,which I've never done before for my many visits through the tunnel.
Unfamiliar I tried to pay the morning after the deadline, if which I was unaware of
They refused payment on the grounds too late so applied a £30 fine .I appealled on the grounds othat notification prior to arriving at the tunnel to give me the opportunity to decide whether to or not not use the tunnel .
Instead it was only after travelling through that I found that 8 could not pay cash i was given no option than to take the pay later method.
It clearly states on the website that cash is an option for payment and the fact that they could not take payment in this way was no fault of mine, unfortunately they give no consideration to this and continue to impose the fine..
I've just had a refusal from the 3rd and final appeal and they've upped the fine to £60 .
ive stated that 24hrs is an unreasonable amount of time and in such a situation whereby a motorist may not have had internet banking nor a debit card, what payment method is there in place for them .
I think this company need exposing for the working methods as I would imagine in instances such as this many hundreds of fines will be issued ,


Currently fighting the same thing.
I'd never been through the tunnels before, didn't have cash, took a ticket and tried to pay it literally 30 minutes too late. The next morning phoned TT2 and they seemed very firm on the fact I'd missed the deadline regardless of how little time it actually was, so a fine was imposed.
Due to them being unhelpful and me being unwilling to pay a 1666% interest charge for being 30 minutes late, the fine is now up to £100 and TT2 have washed their hands of it. Currently waiting to hear from whatever debt collection agency they use.

I very much believe the unreasonable and constantly variable deadline of "midnight the following day" is there to catch motorists out in order to make more revenue.
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MrRobot
post Wed, 2 Jun 2021 - 19:30
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Having been hit with several of these UTCN's myself recently i spoke with a good friend (who happens to be a solicitor).
He had received a penalty himself months earlier. He had a call with senior management at TT2 and got his UTCN cancelled immediately. He advises me not to worry about my penalty for once crucial reason. THERE IS NOTHING IN TT2'S BYLAWS TO CONFIRM WHO IS LIABLE FOR THE PENALTY.

Look for yourself: https://www.tt2.co.uk/help/bylaws/

It simply states a penalty would be given where neither driver or registered keeper fail to make payment but crucially it does not state who it should be given to or who is liable. LIABILITY IS NOT SPECIFIED. Could be driver, could be registered keeper could be the passengers!? They contact the registered keeper simply because they cannot determine who the driver is, but it is possible to determine who the registered keeper is by contacting the DVLA. However, the absence of liability in the bylaws does not give TT2 the ability to target and make liable the registered keeper. Without expressly stating who is liable in the bylaws, these penalties are impossible to enforce. Is Driver liable for penalty? Is registered keeper liable? Are the passengers liable? If the driver does not pay is Ronald McDonald liable for the subsequent penalty? Liability is simply not specified.

Should you receive a UTCN penalty contact TT2 and ask them to show you where in the bylaws it states who is liable. As this is not specified by law your penalty must be cancelled.

Furthermore, ANYBODY WHO HAS PAID A PENALTY CHARGE FROM TT2 CAN NOW CLAIM THE MONEY BACK FULLY, PLUS COMPENSATION FOR HASSLE AND LOSS OF TIME / MONEY.

Bylaws MUST state who is liable.
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