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International driver with parking eye appeal?
Tr33hous3
post Fri, 10 Aug 2018 - 23:47
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Hi All,

My relative from the US was driving my car a few weeks ago and got a parking eye ticket for overstaying.

The car had broken down and it was a genuine reason. So I appealed it - I never said who was driving after reading here it was good to be vague.

So I was surprised to get the attached letter - which says that they can’t respond to the appeal as they don’t know who the driver was! And that if I provide a name and address I would discharge my responsibilities to pay the charge.

My relative is obviously international - so what happens when I provide their name and address ? What will parking eye do?



This post has been edited by Tr33hous3: Sat, 11 Aug 2018 - 00:01
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post Fri, 10 Aug 2018 - 23:47
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Redivi
post Wed, 29 Aug 2018 - 18:46
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You have 28 days from the date of the Notice to Driver (windscreen ticket) to make the first appeal to the parking company
We recommend Day 26

The company has 56 days from the parking event to send a Notice to Keeper
POPLA appeals should be made as soon as possible after this date

Irrelevant for ParkingEye that rarely has feet on the ground to issue a Notice to Driver
It issues Notices to Keeper within 14 days following ANPR detection

If you've already received the Notice to Keeper, the deadline to appeal will be 28 days from the date it was issued
The Notice will usually tell you the date

You have 28 days from the date of the rejection letter to make the appeal to POPLA

The POPLA codes may still be valid for six days after their official expiry date but better not to risk it

This post has been edited by Redivi: Wed, 29 Aug 2018 - 18:47
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Tr33hous3
post Sat, 1 Sep 2018 - 21:25
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I just entered my reference for the area Coventry ticket and it says its been cancelled even though they haven’t replied to tell me that.... I guess I don’t need to appeal to POPLA now. (Obviously removed my reg from the details; It would be nice if they at least sent an email to let me know). The POPLA code does still work however.

The Parking Eye ticket was also cancelled. I assume both of them decided it is not worth chasing someone international.

This post has been edited by Tr33hous3: Sat, 1 Sep 2018 - 21:29
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Redivi
post Sat, 1 Sep 2018 - 22:10
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You've left the parking notice reference in the picture

What's all the 2011 stuff ?

If you don't hear anything by the deadline, use the POPLA code anyway
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Tr33hous3
post Sat, 1 Sep 2018 - 22:24
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The 2011 but that’s just the example. To be fair the penalty doesn’t exist so the reference won’t matter.

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cabbyman
post Sun, 2 Sep 2018 - 05:51
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If you have the POPLA codes but no notification of cancellation, send a POPLA appeal anyway. It costs them money each time a POPLA appeal is made. Serves them right if they didn't inform you of cancellation!


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Macapaca
post Sun, 2 Sep 2018 - 07:30
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If the POPLA code still works then you should use it. It is always fun to see them lose money as a result of their ineptitude. It is all part of the fun of fighting back.
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Tr33hous3
post Fri, 14 Sep 2018 - 07:48
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I appealed to POPLA as I didn’t get any confirmation they cancelled the ticket and then yesterday I got this letter:



Thoughts?
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Macapaca
post Fri, 14 Sep 2018 - 08:21
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Thats a result. They clearly want you to now cancel the POPLA appeal so that they do not incur charges. However the driver has been named and acknowledged by them so there is no going back for them. Their second option of reverting back to registered keeper is not really an option. I would write to them asking them to confirm even more clearly that the RK ha no liability for the PCN. Also that you had not received any notification that this was the case until now hence why you proceeded with the POPLA appeal. I am not clear about the protocol for cancelling a POPLA appeal but I would try and put the onus on them to do it. They have the motivation not to lose money but for you the POPLA appeal is 'belt and braces'. The POPLA appeal would now be an easy win because they have acknowledged that the driver has been named.

The devil in me would carry on with the POPLA appeal just to see them lose money. However if you want rid of this now then let them cancel or you do it if that is the only way.
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ostell
post Fri, 14 Sep 2018 - 08:30
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I would be tempted to write back and tell them that they are the ones that have the choice of options. Either cancel the ticket now and inform POPLA of the fact and not offer any evidence or continue to POPLA and be told by POPLA to cancel when you win as you are not liable. As far as you are concerned then there is no liability and continuing would be a breach of GDPR.
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Tr33hous3
post Fri, 14 Sep 2018 - 20:09
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Surely I can just ignore this letter?

They acknowledge that I was not the driver - so they have no foot to stand on. They can’t change the name back to me as they lose as they know I’m not the driver. And I have no benefit of cancelling the appeal as they should have cancelled it originally as the car broke down so if this costs them money maybe they will learn to be more reasonable.

They cost many people money that they don’t deserve to lose so its karma.
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ostell
post Fri, 14 Sep 2018 - 20:17
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You just want that letter from them saying that the ticket has been cancelled.
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Tr33hous3
post Fri, 14 Sep 2018 - 20:20
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POPLA will cancel it anyway - that’s how I am taking this letter. They just want to avoid having to pay POPLA. Unless I’m mistaken?

How much does it cost anyway for them?
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The Rookie
post Fri, 14 Sep 2018 - 20:23
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Every POPLA appeal costs them, someone has to pay for the adjudication system and adjudicators time!


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Tr33hous3
post Sat, 15 Sep 2018 - 20:00
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But my question is what is the benefit of me replying?

Clearly they want me to drop it so they don’t have to pay. If they thought they would win they wouldn’t bother sending me a letter as they would get the money from me.

So leaving it as it is causes them to have to pay instead of me.
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SchoolRunMum
post Sat, 15 Sep 2018 - 23:42
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I would NOT ignore them. I would email them and tell them this:

QUOTE
They can’t change the name back to me, as they know I’m not the driver.


Tell them they have the option to withdraw from the POPLA process and to confirm the cancellation. The lack of formal confirmation of cancellation was why you were forced to use the POPLA code in the first place, albeit you saw they updated their own website as ''cancelled'' and you have taken the precaution of retaining a screenshot.

As they are well aware, a parking firm CANNOT hold a registered keeper liable, once the driver has been named. And nor can they play fast and loose with the various names, and if they continue to try to hold you to ransom and tell you that you 'must' withdraw your POPLA appeal or they will revert illegally to your name again, you will report them to the Information Commissioner immediately.

info@parkingeye.co.uk

Head it up:

FTAO the Privacy Team and POPLA Appeals Team - PCN REF XXXXX/XXXXX

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Macapaca
post Sun, 16 Sep 2018 - 07:04
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QUOTE (Tr33hous3 @ Fri, 14 Sep 2018 - 21:20) *
POPLA will cancel it anyway - that’s how I am taking this letter. They just want to avoid having to pay POPLA. Unless I’m mistaken?

How much does it cost anyway for them?

It used to cost the PPC £27+VAT but may be more now. That is just the POPLA fee and with their own costs included it was estimated to cost them over £130. So no wonder they want it cancelled! Personally I would NOT write to them as the RK now holds all the ace cards. Writing to them risks suggesting that you are still a bit concerned. I would sit back and enjoy the sport. They have acknowledged that the driver has been named so there is no going back for them.
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