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paking eye charge notice
deen73
post Tue, 15 Jan 2019 - 15:13
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Hello

Need some help please.
My son joined a gym which offer free 2 hours parking for members,On his first day he took my car and was suppose to enter the reg on the terminal inside which he didn't, there must have been signs but he was unmindful.Now i have received a letter from parking eye to pay a charge of £100 or £60 discounted.(ATTACHED)
The gym have said they cannot do anything and we should take it up with parking eye but so far what i have read is parking eye will reject the appeal.

can anyone advise please.
Thank you
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Attached File  parking_eye_charge_p1.pdf ( 284.51K ) Number of downloads: 33
Attached File  parking_eye_charge_p2.pdf ( 403.08K ) Number of downloads: 19
 
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post Tue, 15 Jan 2019 - 15:13
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Redivi
post Tue, 15 Jan 2019 - 15:28
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You've left the reference number in that picture

There may have been signs but not necessarily well-displayed
If he was a new member, the gym staff should have told him about the parking arrangements

Personally, I would be giving the gym seven days to choose whether to cancel the parking notice or my membership
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cabbyman
post Tue, 15 Jan 2019 - 19:04
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Where's the car park? I can't find it on GSV.


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deen73
post Wed, 16 Jan 2019 - 11:05
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It's pure gym Leicester, st George's tower, it's a shared building.
I talked to the gym and requested them to cancel it but they said they do not have any contract with parking eye therefore can't help but they will send me a appeal form to send to parking eye.

Don't actually understand how it all works personally. I'll see what the form is and post it on here.
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ostell
post Wed, 16 Jan 2019 - 11:41
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I believe that this is the car park Strange that the sign at the entrance says "Private Car Park. No unauthorised parking"

Here what the web site says about the parking
QUOTE
If you’re driving, our postcode is LE1 1SH. Make sure to turn left onto Campbell Street and follow this around to the underground car park onsite where there are 50 spaces free parking for members (maximum stay of 2.5 hours) on floor -2 which same floor as the Premier Inn car park. To redeem your free parking, you must enter your registration number on the tablet located next to the water fountain inside the gym.
Alternatively, there is also 25 on-street spaces with 1 hour free parking during the day & after 6pm, there is no restrictions on time. There is also a pay and display car park which is a 2 minute walk across the road from us.


Now is that sign by the water fountain there and obvious? What do the signs inside the car park say?

This post has been edited by ostell: Wed, 16 Jan 2019 - 11:43
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deen73
post Wed, 16 Jan 2019 - 11:51
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Yes the sign is obvious , my son is not the brightest when it comes to being aware of these things.
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ostell
post Wed, 16 Jan 2019 - 12:05
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QUOTE (deen73 @ Wed, 16 Jan 2019 - 11:51) *
Yes the sign is obvious , my son is not the brightest when it comes to being aware of these things.


But is it obvious if you don't know about it and it's your first visit. Is it in line of sight as you enter?
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deen73
post Wed, 16 Jan 2019 - 12:13
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Not in the car park itself but When you enter into the reception they have a big stand banner regarding the parking.
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ostell
post Wed, 16 Jan 2019 - 12:29
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But what do the signs say in the car park. If they repeat the no unauthorised parking signs then that is good for you.
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deen73
post Wed, 16 Jan 2019 - 13:18
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I'll go and take some pics and post here.
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deen73
post Mon, 21 Jan 2019 - 14:56
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update + pics

I emailed the manager last week and have now received a reply.

"We unfortunately will not be able to cancel this fine and can only support you with providing a document. Please see attached this document and you will need to appeal directly with Parking Eye.May we wish you good luck with your appeal and we are sorry we cannot help with cancelling this fine". huh.gif



i have attached the document along with pics of the signs. so how should i go about the appeal?

This post has been edited by deen73: Mon, 21 Jan 2019 - 15:09
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Attached File  pure_gym_letter.pdf ( 165.22K ) Number of downloads: 13
 
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cabbyman
post Mon, 21 Jan 2019 - 20:19
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Try that with PE. When they come back with a refusal, go back to the gym and demand that they instruct PE to cancel. They are the principal who brought in PE and are wholly responsible for the actions of their agent. It was the failure of their system that was the result of the PCN. Their inability to make sensible arrangements for their customers' parking will not besmirch your good name, nor cost you £100.

You may want to consider a 1 star on Trip Adviser and any other high profile gym rating forum. You may also like to get ready to involve the local press.


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nosferatu1001
post Tue, 22 Jan 2019 - 11:11
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Point out you will be cancelling your membership if you dont get his cancelled, as being cahrged £100 for THEIR FAILURE is not something you included in your costs.
Or they could INSTRUCT their AGENT
If they cant do this, then their incompetence in hiring agents also gives you no confidence.
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deen73
post Tue, 22 Jan 2019 - 12:58
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Ok I didn't explain the letter sorry my fault, So basically to enter the gym you enter your membership number on the gym pod then once inside you enter your car reg on another pod.(parking eye)
I don't know why they even mentioned it but theiy are saying their pod sometimes doesn't record the entry's into the gym, even the staff member said the same. So hence they are confirming the visit to the gym in the letter.

So technically it's not their fault according to them. So asking them to cancel which I already have wont work.



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nosferatu1001
post Tue, 22 Jan 2019 - 13:04
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You are TELLING THEM TO CANCEL
They hired PE
They have the chance to cancel it, now, before you cancel your membership
THEY are responsible for their agents actions, and if they cannot instruct them to cancel, you require this in writing
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deen73
post Tue, 22 Jan 2019 - 15:17
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This is the difficulty I'm facing , iv told them they cancel or I cancel they've said they do not have a contract with parking eye and the manager already has given me in writing on the email that they cannot get it cancelled. :angry

How much truth is in it I'll never know,
So If I appeal with the supporting letter but not mentioning driver would that be a good idea?
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cabbyman
post Tue, 22 Jan 2019 - 15:22
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In that case, ask them to get on to whoever hired PE (who they will know), and get their help. You need to get this to a point where PG are so embarrassed about the system failure that they end up either getting cancellation of they pay it!

Meantime, subject to the thoughts of others, yes, send PG's note to P{E with a covering letter.


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bearclaw
post Tue, 22 Jan 2019 - 15:52
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QUOTE (deen73 @ Tue, 22 Jan 2019 - 12:58) *
Ok I didn't explain the letter sorry my fault, So basically to enter the gym you enter your membership number on the gym pod then once inside you enter your car reg on another pod.(parking eye)
I don't know why they even mentioned it but theiy are saying their pod sometimes doesn't record the entry's into the gym, even the staff member said the same. So hence they are confirming the visit to the gym in the letter.

So technically it's not their fault according to them. So asking them to cancel which I already have wont work.


If they didnt bring in PE what is parking eyes signage and machine doing in THEIR place of business?

They want to fob you off. Dont let them. They will know exactly what the relationship is between them and the car park and PE. You need to be firm adn assertive and do't ask tell them you expect this cancelling or when it goes to court you will be issuing witness summons for them to attend and explain. That may get them moving.
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nosferatu1001
post Tue, 22 Jan 2019 - 16:30
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Exactly!
SO who hired them and made them put PEs equipment on THEIR premises? Are they getting paid rent and utilities for PEs equipment?
Theyre talking rubbish
If youre not speaking with management then do so. Go national if you need to.
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cabbyman
post Tue, 22 Jan 2019 - 16:34
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Is the car park joint use though, peeps?


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