Lidl Euro Parking Services, Patron Not On Site. |
Lidl Euro Parking Services, Patron Not On Site. |
Mon, 19 Feb 2018 - 12:58
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#1
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Member Group: Members Posts: 12 Joined: 19 Feb 2018 Member No.: 96,634 |
Hi,
We are in a quandary having lodged an appeal against my ticket that we were almost sure would have been upheld in our favour. We parked on the site and went to get some money from the bank about 5 minutes away while the family went to to town. There is no charge for the car park for patrons. The keeper then returned to Lidl and proceeded to purchase a couple of items and went to their car where they found the attendant giving a ticket. The observation time on the ticket was 13.08 to 13.17pm, the receipt from the purchase was 13.16pm. Euro Car Parking rejected on the basis that attendant had seen the keeper returning from elsewhere and the reason for the ticket. Technically true but they had gone to get money to purchase something from the store. So my question is should they appeal or because they did initially go off the site should they just pay it? This post has been edited by Bigdwazda: Tue, 20 Feb 2018 - 20:11 |
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Mon, 19 Feb 2018 - 12:58
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Mon, 19 Feb 2018 - 13:00
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#2
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Member Group: Members Posts: 17,088 Joined: 8 Mar 2013 Member No.: 60,457 |
You demand that Lidl cancel the ticket by contacting their head office. You were a customer. Search the forum for the latest email address of a Lidl contact.
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Tue, 20 Feb 2018 - 12:15
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#3
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Member Group: Members Posts: 12 Joined: 19 Feb 2018 Member No.: 96,634 |
I tried Lidl and they advised they couldn't help as it is a matter between the keeper and ECP.
Not what I wanted to hear. |
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Tue, 20 Feb 2018 - 12:20
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#4
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Member Group: Members Posts: 4,167 Joined: 6 Oct 2012 Member No.: 57,558 |
Search the site for the Lidl CEO's email addy, that works better than the local store muppet.
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Tue, 20 Feb 2018 - 12:33
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#5
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Member Group: Members Posts: 4,126 Joined: 31 Jan 2018 Member No.: 96,238 |
I would return to the CEO and ask if Euro has authority from Lidl to take customers to court or if it has to request it case to case
Could also suggest that, until they install a cash machine your family will have to shop elsewhere You can make a more comprehensive appeal to POPLA This will cost Euro £30+ if they contest it You can reject a POPLA decision if you lose and ignore the subsequent debt collector letters with their empty threats Court action by Euro is almost unknown Personally I would be inclined to do a large shop that includes a lot of fresh and frozen food and abandon it after it's been rung through the till because I'm about to get a "fine" |
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Tue, 20 Feb 2018 - 16:17
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#6
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Member Group: Members Posts: 1,886 Joined: 16 Jul 2015 Member No.: 78,368 |
Redivi
I would return to the CEO and ask if Euro has authority from Lidl to take customers to court or if it has to request it case to case Could also suggest that, until they install a cash machine your family will have to shop elsewhere You can make a more comprehensive appeal to POPLA This will cost Euro £30+ if they contest it You can reject a POPLA decision if you lose and ignore the subsequent debt collector letters with their empty threats Court action by Euro is almost unknown Personally I would be inclined to do a large shop that includes a lot of fresh and frozen food and abandon it after it's been rung through the till because I'm about to get a "fine" Judging by your last Paragraph, you must have been trained by Lynzzer! |
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Tue, 20 Feb 2018 - 16:54
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#7
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Member Group: Members Posts: 659 Joined: 22 Mar 2016 Member No.: 83,162 |
Go back and check the sign and read it carefully (get a fully LEGIBLE copy and post here). does it say anywhere at what point you have to get a ticket or enter Lidls? Is there a time limit before the ticket from Lidls must be obtained?
My understanding is that you complied with the terms on the sign - you were a patron. They cannot hold you to a term of contract not specified on the contract (the contract being the sign). If there is nothing on the sign about time frames then write to Euro car parks (who will reject your appeal, they always do). Don't mention who went where. Just say, you complied with the terms of the contract and you were a patron of Lidl's (give proof of purchase) and ask for a Popla code. Also, post their Parking Notice here. Leave out the reg number but include everything else. Let's see if their paperwork is POFa compliant. It could be more grounds for your appeal Don't worry about Euro Car Parks seeing your posts. If they realise you are being advised and are not going to budge, the quicker they'll drop it. Remember, this is a civil matter. They cannot fine you, they can only get you for breach of contract. After you've done that, go shopping at Lidls and follow Dave65's suggestion - on a Saturday afternoon when it is really busy. |
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Tue, 20 Feb 2018 - 17:20
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#8
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Member Group: Members Posts: 4,337 Joined: 4 Jan 2007 Member No.: 9,897 |
is there anything specific o signage to say not to leave site?
who , the driver , the keeper who? |
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Tue, 20 Feb 2018 - 18:48
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#9
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Member Group: Members Posts: 12 Joined: 19 Feb 2018 Member No.: 96,634 |
https://photos.app.goo.gl/TeFpykVKjCJ7VIsy2
Not sure if that helps. I have already appealed and failed. There is a part of me that just wants to pay and have done. 60 is bad but 100 is worse. |
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Tue, 20 Feb 2018 - 18:58
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#10
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Member Group: Members Posts: 4,126 Joined: 31 Jan 2018 Member No.: 96,238 |
Zero is better
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Tue, 20 Feb 2018 - 19:00
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#11
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Member Group: Members Posts: 4,337 Joined: 4 Jan 2007 Member No.: 9,897 |
https://photos.app.goo.gl/TeFpykVKjCJ7VIsy2 Not sure if that helps. I have already appealed and failed. There is a part of me that just wants to pay and have done. 60 is bad but 100 is worse. cant read the sign the writing is to small - and I do not meen the writing in the photo , I meen the small print on the sign |
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Tue, 20 Feb 2018 - 19:16
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#12
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Member Group: Members Posts: 12 Joined: 19 Feb 2018 Member No.: 96,634 |
Go back and check the sign and read it carefully (get a fully LEGIBLE copy and post here). does it say anywhere at what point you have to get a ticket or enter Lidls? Is there a time limit before the ticket from Lidls must be obtained? My understanding is that you complied with the terms on the sign - you were a patron. They cannot hold you to a term of contract not specified on the contract (the contract being the sign). If there is nothing on the sign about time frames then write to Euro car parks (who will reject your appeal, they always do). Don't mention who went where. Just say, you complied with the terms of the contract and you were a patron of Lidl's (give proof of purchase) and ask for a Popla code. Also, post their Parking Notice here. Leave out the reg number but include everything else. Let's see if their paperwork is POFa compliant. It could be more grounds for your appeal Don't worry about Euro Car Parks seeing your posts. If they realise you are being advised and are not going to budge, the quicker they'll drop it. Remember, this is a civil matter. They cannot fine you, they can only get you for breach of contract. After you've done that, go shopping at Lidls and follow Dave65's suggestion - on a Saturday afternoon when it is really busy. There is no ticket required, on the appeal they said the attendant saw me returning from elsewhere. The annoying thing is that I passed him on my way into the shop and said hi to him. The little toe rag then went and put a ticket on my car while I was shopping. Hi Res photo of sign In addition some have mentioned a complaint to popla. The letter I received states I should go to the IAS https://photos.app.goo.gl/UhGexJJU9Ki7xxp93 This post has been edited by Bigdwazda: Tue, 20 Feb 2018 - 19:25 |
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Tue, 20 Feb 2018 - 19:44
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#13
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Member Group: Members Posts: 4,126 Joined: 31 Jan 2018 Member No.: 96,238 |
Euro Car parks and Euro Parking Services are different companies
ECP is a member of the British Parking Association (BPA) and offers POPLA as a second appeal EPS is a member of the Independent Parking Community (IPC) and offers the IAS Never appeal to the IAS It guarantees parking companies that it will reject at least 80% of appeals It also requires that the registered keeper admits he was driving All the motorist ever achieves is hand the parking company an "independent" decision to wave in court He then looks unreasonable by putting the parking company to the effort of contesting the appeal when he had no intention to accept the result if it failed The first companies to form the IPC were former clampers that turned to aggressive ticketing when the practice was banned and didn't meet the BPA standards (that were already rather low) Most of the less reputable members of the BPA, who were losing a lot of appeals at POPLA, left and joined them, raising the average standard of both associations at the same time This post has been edited by Redivi: Tue, 20 Feb 2018 - 19:44 |
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Tue, 20 Feb 2018 - 20:11
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#14
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Member Group: Members Posts: 4,337 Joined: 4 Jan 2007 Member No.: 9,897 |
not only does the sign reflect an address that is incorrect (moved 02 May 2017) it also gives a "premium" rate phone number (From 13th June 2014, it became a legal requirement that businesses provide a standard rate number (i.e. 01, 02 or 03) for their customer service lines.)
so , basically as they joined the IPC at 28/01/2015 it is CLEAR that no checks on signage have been done by the IPC or they have seen them but do not care a toss |
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Tue, 20 Feb 2018 - 20:14
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#15
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Member Group: Members Posts: 12 Joined: 19 Feb 2018 Member No.: 96,634 |
So I guess the question is do I ignore or pay.
I don’t want to pay on the basiis that I was a customer even though I did initially go offsite to get some cash. |
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Tue, 20 Feb 2018 - 20:17
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#16
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Member Group: Members Posts: 4,337 Joined: 4 Jan 2007 Member No.: 9,897 |
you do as others have done , vote with your feet
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Tue, 20 Feb 2018 - 20:36
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#17
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Member Group: Members Posts: 12 Joined: 19 Feb 2018 Member No.: 96,634 |
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Tue, 20 Feb 2018 - 20:47
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#18
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Member Group: Members Posts: 4,337 Joined: 4 Jan 2007 Member No.: 9,897 |
do not give a company (lidl any more money , they have proved there "goodness" by hiring this mob and dismissing your appeal
shop elsewhere , lidl may loose more money over a week , mth , yr than they gain from this |
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Tue, 20 Feb 2018 - 22:02
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#19
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Member Group: Members Posts: 12 Joined: 19 Feb 2018 Member No.: 96,634 |
Got ya, I was thinking about what to do about the fine rather than the shopping but see your point.
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Wed, 21 Feb 2018 - 07:53
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#20
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Member Group: Members Posts: 3,124 Joined: 8 Feb 2013 Member No.: 59,842 |
I suspect that Lidl may not be the contract principal in this case. Lidl's usual PPC bedfellows are Athena and occasionally ECP (but not EPS). I can't see Lidl having a contract arrangement covering themselves and another completely separate organisation (TL). It maybe that it's an arrangement with TravelLodge or with a Managing Agent running the site.
You might need to do a bit more investigation to find out exactly who the contract holder is. . Have you complained to your MP? Now is the time to capitalise on Parliament's interest in the private parking industry. |
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Lo-Fi Version | Time is now: Thursday, 28th March 2024 - 10:17 |